Skip to main content
Adobe Photoshop Family

27 Messages

 • 

468 Points

Wed, Jun 17, 2015 2:08 PM

Solved

Photoshop CC 2015: No longer recognizes my Wacom Intuos

Since the Update from CC2014 to CC2015 my Photoshop no longer recognizes my Wacom Intuos 3 (Warning Triangle in brush options).
I get no pressure sensitivity. I tried to re-install wacom drivers and clear photoshop settings but it doesn't help. Other Applications work fine.

Responses

Official Solution

Employee

 • 

101 Messages

 • 

3K Points

5 years ago

See if the info on this page is of assistance to get things back up and running
https://helpx.adobe.com/photoshop/kb/...

Adobe Administrator

 • 

14.9K Messages

 • 

285.6K Points

5 years ago

What OS/version?

Sr. Product Manager, Adobe Digital Imaging

27 Messages

 • 

468 Points

5 years ago

Sorry,
Windows 8.1, 64bit

27 Messages

 • 

468 Points

5 years ago

Strange, I already disablet Windows Ink because it messed up my brush strokes in cc2014. Now in ENABLED it again and cc2015 recognizes my tablet again...

Whatever, thanks for the tip!

18 Messages

 • 

284 Points

5 years ago

Same problem here. Tried the Wacom Driver solution in the aforementioned link. It didn ́t work. Then tried the PSUserConfig file solution, didn't work neither.

Adobe Photoshop CC 2015 x64
Windows 8.1 x64
Intuos Pro L with latest drivers from Wacom website WacomTablet_6.3.11-4a

Also warning triangle in brush options and other programs detect pressure and eraser tip correctly.

8 Messages

 • 

130 Points

5 years ago

Same problem.

Windows 10 x64
Wacom 6.3.14 Control Panel and Driver
Photoshop CC x64 (updated from 2015, most current CC version)

If I enable Windows Ink in Wacom control panel, then you get a very irritating pen input window when working in photoshop. Currently have to give up pressure sensitivity in photoshop.

History:
Windows 8 x64 with Photoshop CC 2015 x54 working correctly with PSUserConfig.txt file. Upgraded to windows 10, CC upgraded to most recent version of photoshop. PSUserConfig.txt no longer solves problem.

15.1K Messages

 • 

195.8K Points

You need to contact Wacom and work out why their driver is not working correctly on your system.

8 Messages

 • 

130 Points

Understood.

8 Messages

 • 

130 Points

I have contacted wacom. I do not believe this is as simple as contacting wacom. In the wacom panel, the pressure works correctly. It is only in you're software that it does not work correctly. Can you explain why you think this is a wacom issue and not a photoshop issue (or even a windows 10 issue)?

15.1K Messages

 • 

195.8K Points

Pressure is not working correctly because the driver is not sending it correctly, or the OS is losing the pressure information. In both cases you need to contact Wacom because they are the only ones who control the driver for their devices and can debug the issue with their driver.

11 Messages

 • 

236 Points

Isn't it strange that all other drawing programs receive pressure information correctly except Photoshop?