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54 Messages

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1K Points

Thu, Jun 18, 2015 12:45 AM

Solved

Photoshop CC 2015: Healing Brush Problems - White Outline

Upgraded to Photoshop CC 2015 to discover the healing brush no longer functions correctly.

To demonstrate this issue simply create a new document, fill it with black, create a blank layer above it, select the healing brush (not the spot healing brush) and set sample to 'current & below' no healing on the blank layer, you will see white outlines where you have healed.

Responses

Official Solution

Adobe Administrator

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15K Messages

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287.5K Points

5 years ago

This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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172 Points

Nope! Still doing it, 9 months later!

15.1K Messages

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195.8K Points

This particular issue was fixed in the 2015.0.1 update. If you haven't installed the update, then you should go install the update (you should be on 2015.1.2).

8 Messages

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172 Points

Hating to be the bearer of bad news, but I am, and it still exists.

15.1K Messages

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195.8K Points

Then you need to install the updates, because this particular issue was fixed in the 2015.0.1 update.

8 Messages

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172 Points

Chris - I have the current version of photoshop installed (2015.5.0). The issue is not just white artifacts, but any color the brush is healing. When working on a blank layer, and using the brush on an area previously cloned with the clone stamp tool, the healing brush leaves articles all around the edge. the only solution I've found is to flatten the image, which negates using a blank layer and doesn't allow for non destructive editing.

54 Messages

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1K Points

5 years ago

Disabling GPU in performance and restarting seems to rectify the problem, but obviously Photoshop is then rather slow.

I'm running a maxed out iMac 27" OSX Yosemite.

3 Messages

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84 Points

5 years ago

Disabling GPU doesn't work for everyone. I have had this problem on my OSX 10.8 box at work and on my Windows 7 box at home. Disabling GPU did not fix it for either.

54 Messages

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1K Points

5 years ago

I'm running a NVIDIA GeForce GTX 780M 4096 MB

54 Messages

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1K Points

5 years ago

This problem renders Photoshop CC 2015 useless to me, fortunately I have managed to 'downgrade' to CC 2014 until/if Adobe rectify this issue.

54 Messages

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1K Points

5 years ago

A friend of mine tested this running OSX with an ATI GPU and he doesn't appear to have the same issue, so possibly an NVIDIA issue only. Any response Adobe?

15 Messages

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200 Points

5 years ago

Where were you able to find PS 2014? I'm having similar graphics issues. PS2014 worked like a charm. Same computer same graphics card (WIN 7, 8gb RAM, INTEL card in a Dell notebook, lots of open HD, using Norton for all security and disk maintenance.

54 Messages

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1K Points

Hi Bruce, look under 'find additional apps / previous versions' in the creative cloud application.

15 Messages

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200 Points

Nick...thank you. Looked there yesterday. No luck. Will check out again today, maybe over looked. Appreciate your quick bounce back. Hope Adobe fixes this graphics issue / tool issue quickly.

54 Messages

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1K Points

No worries, it was a little hidden but I'm sure you'll find it.

Here are the steps from Adobe:

In the Creative Cloud desktop application, click on the Apps tab.

Scroll down to the Find New Apps section (bottom section).

In the Find New Apps header bar, click on the Filters & Versions menu.

Choose Previous Versions.

Find the application you wish to revert to in the list, click on the Install menu button, and choose the application you wish to revert to.

The former version of the application is now installed.

15 Messages

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200 Points

Thank you.....very helpful.

15 Messages

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200 Points

Dead on answer....reinstalled PS CC2014. As before, works first time every time. Drivers and hardware exactly the same. Tools used....level adjustment, mask, select all, fill with black, select delete, paint brush to expose desired areas in white or some areas gray. No effort, works just fine. Unlike PS CC2015. Adobe should be embarrassed.

5 Messages

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120 Points

I have the same issue, but I don't appear to have ability to revert to the previous version of PS - could it be because I am on a PC?

54 Messages

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1K Points

Hi Rob,

Try looking under 'find additional apps' and 'previous versions' in your CC application.

5 Messages

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120 Points

its just not there. Under previous versions there is an entry for lightroom, but not for photoshop.

5 Messages

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120 Points

I found it! Thank you for your help - I hope this gets sorted out quickly

15.1K Messages

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195.8K Points

5 years ago

The healing brush team is investigating this issue.

54 Messages

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1K Points

Hi Chris,
Glad to hear it, keep us posted!

31 Messages

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410 Points

This needs to be fixed pronto

12 Messages

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222 Points

Sounds great let ́s know when it ́s fixed.

31 Messages

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410 Points

Still waiting...

31 Messages

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410 Points

Wow, 7 days and it's still not fixed? A hotfix should have been deployed within 24 hours... I know how much Adobe values their customers and quality now. Good thing I'm still on my subscription trial.

3 Messages

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80 Points

5 years ago

I'm really pissed! The healing brush acts just like the clone tool now.  It doesn't blend anything like it used to. What gives???

68 Messages

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896 Points

It does blend and it doesn't work like the clone tool. But it sprays white pixels around the edges of long strokes.

6 Messages

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130 Points

I have noticed that it behaves differently than before. It doesn't heal as smoothly. It often takes multiple passes (without lifting the pen) to get good results. But then the white artifacts appear. My bet is that it is tied to the real-time healing feature introduced in CC 2015.

4 Messages

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134 Points

it definitely still acts similar to the clone tool, it's a huge disappointment.

4 Messages

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92 Points

5 years ago

I suspect this is some internal issue between Nvidia and Apple thats to blame. On the Nvidia website there is no listing even for the graphics card that comes standard in a 27" 2013 Mac on their driver support page. What is mysterious is that I bootcamp windows and when using certain programs I get an error message saying that there is a more recent driver and to check the support site. But when I use software update in Mac -no update is there, also when I scan using Geforce experience on Windows, same deal. Yet there is a more recent driver. I've managed to find the driver via ferreting through forums and attempted to update on the windows side which seemed to install, yet Im still getting the message pop up when running Windows programs. So perhaps the computer needs to be updated on the mac portion to be working for the bootcamp PC portion, which means I'm back to square one waiting for Apple to sort out a new Nvidia driver for the graphics card. So I guess Ill just have to put all my work on hold till Nvidia, Apple and Adobe decide to sort out their iss yooooowz.

31 Messages

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410 Points

I'm guessing Adobe will take the stance they usually do and blame Apple and never fix the issue...

4 Messages

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92 Points

Yeh its not fun when the parents fight, the children cop it for no reason.

31 Messages

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410 Points

I'm guessing Adobe will take the stance they usually do and blame Apple and never fix the issue...

The above comment was originally removed with the reason: off topic, except it's related reply to an on topic comment. The truth hurts sometimes, perhaps if you fixed the issues, the people who pay your salaries wouldn't feel the need to reveal your downfalls.

3 Messages

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84 Points

I have an ATI Radeon card on my PC and I still have the issue, so it's not just Nvidia.

54 Messages

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1K Points

5 years ago

Not sure how legit this is but someone called 'phostershop' over on reddit posted this: 'Yes! This is a known issue and we are actively working on a fix. The root of the bug seems to stem from a workflow where users apply the healing brush to a transparent layer, and are sampling from the 'current layer and below'. As a workaround, try duplicating the region you are looking to heal and modify it directly. Apologies for the bug - it's a doozy and, like I said, we're working on fixing it.'

If that really is an Adobe employee it is disappointing that it wasn't posted here.

Fortunately a few online magazines and bloggers seem to be posting this issue now, maybe that will speed things up a little...

15.1K Messages

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195.8K Points

Not all the Photoshop employees post here. So one of the researchers might have narrowed down the problem (and that does sound like a couple of our engineers), but not yet notified the folks that do post here.

4 Messages

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92 Points

!!!!!!!!EVERYONE THIS WORK AROUND WORKS!!!!!!

As long as you jump a section of the image you want to work onto a new layer. No white disappointment, even in a transparent area.

Its only if you create a completely new transparent layer to work your healing brush magic that you get the white snail slime of crumminess.

4 Messages

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92 Points

I think this has just inspired a new composite in honour of Adobe's stellar performance. ;) Thank you Nick!

54 Messages

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1K Points

Conrad, we are aware of this as it is essentially the same thing as working directly on the base layer. It's a messy workaround and I could see it causing you problems at a later stage. You may as well just duplicate the entire image.

I'm sticking with my non destructive workflow over in CC 2014 until (if) this is fixed.

2 Messages

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70 Points

5 years ago

Same problem here. Photoshop CC 2014 worked fine. Photoshop CC 2015 healing brush is useless now. Thousand thumbs down. It is an unexpendable tool for me and this update simply sucks! Please fix or revert

4 Messages

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90 Points

5 years ago

Same problem for me. Running Windows 7. Having to revert to using the tools I used back in the 90s (clone stamp). This is infuriating, especially as I remember it happening before a few years ago (2012?).

Much more work for me. Less money. Less sleep. Please fix soon!

4 Messages

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90 Points

5 years ago

Just to make things more confusing, I've noticed that sometimes the artifacts are visible when I'm zoomed out, but they disappear when I zoom in to take a closer look!

68 Messages

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896 Points

That's not really important. It's just the way photoshop interpolates at different zoom levels. Interpolation (bicubic) might choose to show at low zoom levels what in reality is just a single white pixel.

You'll see that, when you use the healing brush in CC2015 and get the halos, if you then open the image in CC2014, the halos are still there and the zoom thing you mention is also present.

So yeah, that's not related to the healing halo problem. It's just how zoom works.

31 Messages

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410 Points

I'm sure they understand how it is visible, also I don't think it is visible on a saved/exported image—only while working on it in Photoshop. Adobe is just taking their sweet time in fixing it, which is fairly typical of them.

68 Messages

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896 Points

That isn't true. It's not that I feel they're visible on different programs and versions, i KNOW the halo is visible in different versions because I downgraded back to CC2014 in the middle of a job and the halos that appeared during the time I was working in CC2015, where still there in CC2014. No new halos appeared in CC2014, of course.

The halos aren't just a rendering glitch. Photoshop is actually drawing white pixels around the brush strokes of the healing brush. The longer the healing brush stroke, the whiter the pixels it sprays. If it was just a rendering problem, this wouldn't be such a big issue, but it is.

Save the image, open it in whatever you have, and you'll still see the halos.

4 Messages

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90 Points

Thanks for that, Omar. It doesn't fix the problem, but at least it resolves my confusion!

54 Messages

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1K Points

Correct, the white pixels are are being drawn and are still visible on saved images.

68 Messages

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896 Points

Exactly. At least you should know that, if you do retouching, you'll see no difference between CC2014 and CC2015. If you're some other type of professional, then I don't know.

My biggest issue with photoshop and yosemite is the fact that the mouse cursor disappears behind the "save liquify mesh" dialog. I've been writing about it for over 6 moths now and no response from adobe...

31 Messages

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410 Points

I have saved images where the lines are not visible, so...

54 Messages

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1K Points

5 years ago

I wonder how many users haven't noticed the issue and have supplied their clients with slug trail covered images.

Any update on this Adobe? It has been two weeks now.

31 Messages

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410 Points

That's their fault for being bat blind. But yes, Adobe needs to update us(actually just fix it would be better).

68 Messages

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896 Points

You'd be suprised to know how slowly professionals upgrade their software. I know hundreds of pros using CS6 and Mountain Lion, in bliss. In my case, as soon as the update shows up, I can't help it. It's very rare.

31 Messages

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410 Points

If it aint broke...

68 Messages

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896 Points

I know! But there's an update icon up there!!! It hurts!!

31 Messages

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410 Points

I won't have an update icon there soon if Adobe doesn't fix this problem... I hear an issue free working version of 2014 is torrentable for free!

31 Messages

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410 Points

No more update icon for me, I just cancelled my subscription...