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4 Messages

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152 Points

Wed, Jun 17, 2015 4:31 PM

Solved

Photoshop CC 2015: Has stopped working on launch (librarylookupfile)

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

Responses

Official Solution

Adobe Administrator

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15.8K Messages

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295K Points

5 years ago

This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

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195.8K Points

6 years ago

We need to see the detailed crash report, from the system event viewer, or reliability reports.

If a new admin user works, then the error is most likely in bad preferences (Photoshop's or the OS).

4 Messages

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152 Points

6 years ago

Naam van toepassing met fout: Photoshop.exe, versie: 16.0.0.88, tijdstempel: 0x55681d39
Naam van module met fout: Photoshop.exe, versie: 16.0.0.88, tijdstempel: 0x55681d39
Uitzonderingscode: 0xc0000005
Foutmarge: 0x000000000385514d
Id van proces met fout: 0x188c
Starttijd van toepassing met fout: 0x01d0a9ec556805e9
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Rapport-id: 95b8355a-15df-11e5-82bd-54271e91083e
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

That doesent explain why Muse would start it it was my admin user account. Noonetheless, this needs to be fixed.

1 Message

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80 Points

6 years ago

I'm having the same problem as Jimmy; in fact, it's happened to me four times in just the last hour! In addition, after restart, the welcome screen is sometimes blank.

I also had similar problems, at first, opening up InDesign; at one point, it wouldn't open due to me not having any privileges with folders, or something like that. Now, it appears that issue has fixed itself and I have no trouble turning it on.

I did think of uninstall/reinstall until I saw Jimmy's post. Now I wonder if I can do anything about it. Anyone with better luck?

4 Messages

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152 Points

6 years ago

I cleaned registry, only new profile seems to work... but thats not a real solution. I aint gonna create new user every time Adobe brings out a patch so please look into this!

13 Messages

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302 Points

6 years ago

Hi guys,

I spent a little time investigating this issue. Here is a blog post with a solution (work around) that gets Photoshop back up and running.

http://www.vandrielmedia.com/articles...

For those not interested in heading out there, here is a direct bit of info:

So, here is a temporary fix while we wait for Adobe to properly fix the issue.
Photoshop CC 2015 Crash At Startup
The problem file is librarylookupfile, which can be found in %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS

Renaming or deleting this file immediately resolves the issue for me.

4 Messages

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152 Points

Thnx Corne, this fixed for me, so as i stated it was obvious it had to do with the roaming data. I am glad youhave the solution. This worked for me.... so please Adobe fix this in an update for everyone

13 Messages

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302 Points

Absolute pleasure!

2 Messages

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72 Points

Oh my god! Thank you! I thought I'd be lost without it! Thank you!

5 Messages

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102 Points

Yeah... life saver thx

1 Message

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60 Points

Corné van Driel hats off to you.

Thank for posting your resolution to this problem. Worked like a charm!! I just renamed file as _old and BAM! Ran program with no issues.

Thanks

3 Messages

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80 Points

That also resolved the issue for me. On my machine with the fault, the contents of %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS\librarylookupfile was initially blank. Renaming it caused CC to populate it and more importantly, run PS. Thanks for the tip, but I still wonder what's the root cause and permanent correction.

13 Messages

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302 Points

Absolute pleasure guys!

3 Messages

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82 Points

Worked for me. Many thanks.

3 Messages

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82 Points

Ah, spoke too soon. Photoshop CC opened, but crashed when I tried to open a jpg file. Any jpg file.

3 Messages

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82 Points

And again. I had renamed the file while allowed the program to open, but not to function. I then renamed it back to the original and lo and behold, a working Photoshop.

1 Message

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60 Points

Thank you. it works.
search (librarylookupfile) in c-drive, just delete. Thanks again

1 Message

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60 Points

Just deleted it after I deleted the app itself and now redownloading it, hope they fix this asap for the money I'm dishing out to use it on a contract like basis.

2 Messages

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70 Points

it didnt worked for me.

2 Messages

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70 Points

it didnt worked for me.

15.1K Messages

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195.8K Points

There is no longer a need to follow those instructions - just install the Photoshop updates that fix the issue. (released several months ago)

1 Message

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60 Points

I just got the Adobe cc account and installed photoshop last week. I was never able to successfully open photoshop because of this same error ("Adobe Photoshop CC 2015 has stopped working") I attempted to rename the librarylookupfile and also moved it to my desktop, and nothing worked. I uninstalled it and just now re-installed it and am getting the same message on start up. Can someone please assist?  

15.1K Messages

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195.8K Points

That sounds like a different problem -- please post a new topic with your system details and the crash report details.

2 Messages

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72 Points

6 years ago

I have the same problem. After I updated to Adobe Photoshop 2015 (CC) it crashes on start up. Very frustrating.

1 Message

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60 Points

6 years ago

same issue for me this AM. No functionality inside Photoshop CC. Menu choices all there, but nothing happens when I click on them...

I tried deleting the librarylookupfile file and restart the app but nothing changed. I can get into the application but nothing is functional.

1 Message

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60 Points

6 years ago

same issue, photoshop non functioning

3 Messages

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80 Points

6 years ago

Same problem but here's a clue. I have two licensed copies of CC 2015, thus two copies of PS 2015. On one Windows PC (OS8.1) it runs normally, but it is set up for not using the graphic card (Use Graphics Hardware checkbox is clear), and sniffer.exe is supposed to disable that anyway if it's a problem. On the other PC (OS 7 SP1) with an NVidia GTX570 with the latest driver, it crashes on start up every time. The ctrl-alt-shift trick to delete the preference file doesn't work. AfterEffects and Premiere Pro work fine. Also, the shift-Click to start PS without plugins also doesn't work. So it's either the NVidia driver or PS causing the problem. I don't want to downgrade to cc2014, but might have to, or keep using the other PC.

3 Messages

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80 Points

6 years ago

I just tried rolling back the NVidia graphics card driver from latest (353.30) to one several months old and known to be good (347.52). That did not solve the problem. PS CC2015 still won't start. So I have to say the problem lies on Adobe's side.

1 Message

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60 Points

6 years ago

I am having the same problem with Photoshop CC crashing on startup. I do not have the librarylookupfile on my PC. I did an uninstall and reinstall and still have the same problem.

Adobe Administrator

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15.8K Messages

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295K Points

6 years ago

We are looking into this issue. Please try the solutions in this document: https://helpx.adobe.com/photoshop/kb/...

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

6 years ago

I am having the same issue. I have tried all of the fixes, repeatedly. Initially, deleting the %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS worked for the first few resarts. Now it doesn't. Extremely frustrated! I am on Windows 7, my graphics card is supported according to Adobe. I have unchecked it anyway.

I repeatedly try to open PS and after about the 20th or so try, it will remain open and function. That is how I have been doing since installing last week. Major glich Adobe! I hope this is a priority issue as there seem to be a number of people having the problem. This is but just one thread of many!

3 Messages

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84 Points

6 years ago

I renamed the librarylookupfile, and it appears to have solved my problem. Is it okay to delete the librarylookupfile-old file now?

13 Messages

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302 Points

Hi Pam, yes, it is. I recommended renaming just in case it wasn't causing your problem. But if it worked, the old file is corrupt.

Thanks,
Corne

3 Messages

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84 Points

Thank you for your help, Corne.