gilles_quesnot's profile

21 Messages

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308 Points

Sun, Aug 31, 2014 6:09 PM

Photoshop CC 2014: Problem with blur tool

Hello,

I have a problem with the blur tool , the effect if wall lamp only between the point of origin of the click and the place of destination in the form of a straight line. The effect does not follow any more the route made with the mouse.
It seems whether it is since the last update

An idea?

I use windows 8.1 and cc 2014

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Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

Our engineer team is investigating this issue.

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Adobe Administrator

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15.9K Messages

 • 

295.3K Points

6 y ago

This issue should be fixed in the 15.2.2 update. Choose Help>Updates... to install the update.

Sr. Product Manager, Adobe Digital Imaging

21 Messages

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308 Points

7 y ago

Nobody?

15.1K Messages

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195.8K Points

I don't recall anyone else reporting a similar problem. The paint tools will follow a straight line if you shift click points - by design. But they follow the mouse movement exactly the rest of the time (even queuing up mouse positions if the drawing falls behind). We have seen some mouse and tablet driver bugs cause odd behavior -- all of which were fixed with updates to the drivers.

21 Messages

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308 Points

7 y ago

I fetch if my mouse is in question, thank you.

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21 Messages

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308 Points

7 y ago

Addition: I also have the problem if I use my wacom :-(

21 Messages

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308 Points

7 y ago

Addition 2: With cs6, no problem

21 Messages

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308 Points

7 y ago

... So... no solution of my problem??

15.1K Messages

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195.8K Points

Again, nobody else seems to be seeing the problem you describe. So there isn't much help we can provide.

21 Messages

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308 Points

Well then? Thus I am the first one who speaks about it. Everything worked well before the last update, the problem thus comes from the software and not from my computer.

:-(

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15.1K Messages

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195.8K Points

Other users are not seeing such a problem, so more likely the problem is specific to your computer or your settings, and not caused directly by the software.

21 Messages

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308 Points

Everything worked correctly, there was an update, I changed nothing my settings and this tool does not work any more, how can you say that it comes from me?

The tool works with cs6, with the first version cc and not with the version 2014 after the last update , it is thus indeed the update of the software which prevents me from taking advantage in 100 % of the product which I pay.

I would like at least a research track and not feel abandoned because I am the only customer to have this problem after an update.

Translated with reverso

15.1K Messages

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195.8K Points

That says that any number of things on your system could be triggering this, or it could be setting that you have changed and forgotten. I don't know - because nobody else is seeing this problem.
That still means that the cause is most likely specific to your system in some way. Please try to troubleshoot your system instead of blaming code that is working for millions of other users.

5 Messages

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120 Points

7 y ago

Yes, the problem is the same of background eraser tool. You're not the only one. Seems that the last upgrade of CC 2014 cause this problems.

21 Messages

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308 Points

7 y ago

Thank you for this support, I feel less alone.

2 Messages

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74 Points

7 y ago

We are having the same blur tool issue here with all of our artists. PS CC 2014 and Win7.

21 Messages

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308 Points

7 y ago

The problem is going to be maybe taken seriously now

4 Messages

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208 Points

7 y ago

This reply was created from a merged topic originally titled
The blur tool doesn't work right. It acts like I have a shift key stuck down but I checked and most certainly do not..


As noted in the title, I'm having issues with the blur tool acting like I am holding the shift key down. Initially the tool will work ok, but after panning around with the hand tool (space bar shortcut) and zooming a bit, it's totally messed up. I thought it might be a Wacom tablet issue but it got even worse when I used my mouse. Nearly locked my system up with the blur line running all over the place as if it were a sentient creature with a mind of its own.

8 Messages

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318 Points

7 y ago

This reply was created from a merged topic originally titled broken blur tool.

Hello! here're a couple ussues in photoshop CC.

1) Blur tool is broken: when I try to draw with blur tool it does not follow my hand then it makes stright stroke between start and end of pen touch.

2) also the simple round brush occasionaly makes a weird: when I put dots on canvas some times it strokes line from right-top corner of screen to my dot.

1 Message

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60 Points

7 y ago

I have same problem...

21 Messages

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308 Points

7 y ago

Chris ? Then ?