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Adobe Photoshop Family

3 Messages

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120 Points

Thu, Jun 26, 2014 10:04 PM

Solved

Photoshop CC 2014: Crash as soon as it opens (outdated video card drivers)

Adobe photoshop CC 2014 has stopped working, A problem caused the program to top working correctly. Windows will close the program and notify you if a solution is available. No solution though. what do I need to do?

Responses

11 Messages

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304 Points

6 years ago

I have read these new replies to this issue and I sympathize. I can offer no practical solutions, except one superstition that I have developed. I am suspicious of video driver software updates. Sometimes they solve all my problems. Other times they crash my software or my machine. So, I like to keep a folder containing all the install packages for each version of my video drivers, because sometimes older ones work better than newer ones, etc. I also keep a text file containing a description of any problems associated with each version of the driver. It's a PITA (pain in the a__) but it helps me to solve these problems and get back to graphics.
Steve Potashner

1 Message

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60 Points

6 years ago

Hi Guys!

can anybody give a hand here? I'm trying to figure what is wrong with my computer. I'm facing the same issue and I need to solve it badly
this is what my event viewer reports

Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x000000000005473b
Faulting process id: 0x1908
Faulting application start time: 0x01d07eaaab3b2faa
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e992333f-ea9d-11e4-80dd-089e01d1dbce
Faulting package full name:
Faulting package-relative application ID:

15.1K Messages

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195.8K Points

Most crashes in ntdll.dll are due to bugs in third party plugins or drivers.

11 Messages

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304 Points

6 years ago

If you can get into PS, try disabling the advanced video features in the PREFERENCES window. If PS then starts and runs OK, then you may have an issue with the computer's video driver and you may need to update it.

1 Message

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80 Points

5 years ago

I did the traditional driver update through Windows and that didn't work. I went to the Dell website and downloaded the driver update there and that didn't work. Finally, I went to the AMD website and downloaded a brand new driver and that took care of the issue. Working great now!