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mladen_penev's profile

231 Messages

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5K Points

Thu, Jun 19, 2014 10:22 AM

Photoshop CC (2014) Can't Sync/Upload settings

After Installing CC 2014.0.0 and imported all my setting from 14.2.1 i wanted to sync/upload my settings from 2014.0.0. the upload starts but after a while i get "can't connect to creative cloud" error. i tried many times, sometimes it can upload up to 7 MB but not anymore. Also the full upload varies between 90MB and 170MB?

by the way i really like that now we can chose between upload and download!

are the settings for the different versions kept separately on the Cloud or they will be messed up after i upload the slightly different settings from CC(2014)

is there someone with the same issue?

Responses

15 Messages

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316 Points

7 years ago

Syncing setting in CC works fine, btw.

andy

15 Messages

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316 Points

7 years ago

Also CC now sais: 'Some files failed to sync' (no mention WHICH files)...

What a mess

Employee

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142 Messages

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2.5K Points

7 years ago

Hi – If you don't have any 15.0 settings to overwrite then no. But generally, yes; Upload will overwrite any existing 15.0 settings on the server. If you're worried about an overwrite, try using the Gradient presets to test.

To do this, choose the Gradient tool and then click on the Tool Options bar Gradient picker. In the section that shows your current presets, alt+ click one of the presets to delete it. Now go to the Sync Settings preferences dialog and choose the 'Custom' menu from the What To Sync selector. Now uncheck all the boxes except 'Gradients'. Now click 'Upload' and see if the log shows," timestamp: Gradients.psp uploaded."

To then see if Download works, dismiss the prefs. with OK, and go back to the Gradient picker and replace the current set with a wholly different one. Then go back and Download in the Sync Settings dialog. The log should show, "timestamp: Gradients.psp downloaded." and if you back to the Gradient picker it should be updated to show the previous set of gradients.

regards,
steve

15 Messages

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316 Points

7 years ago

Hi Steve,

well - I have working settings for PS CC, Illustrator CC, etc.. on the Creative Cloud. It took me ages to fine-tune all settings/workspaces. Now I just want to have those settings - as mentioned above: (e.g. get rid of the consolidated window, metric vs. imperial, px vs. inches, etc...)

I just want to keep my settings - that's it.

How?

thx

andy
PS: Took me already an hour and I'm still at the point where I started

231 Messages

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5K Points

hi andy,

did you tried to migrate your CC(14.x.x) presets from Edit / Presets / Migrate Presets?

when i started the new CC (2014) for the first time, i was asked if i want to import all my previews settings from (14.x.x). after that i had all my settings as before.

my only issue was to upload the settings from the new version to the cloud so i can use them on other computers. without uploading them for the first time, there is obviously nothing to download, as they are kept separately from the old version on the cloud.

of course adobe could give us the option to download also settings from old versions. imagine you are on a production somewhere and you need to work on another computer where they just installed the new PS. in that case you don't have access to your settings if you still work on the old version :(

hope that helps.

Employee

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142 Messages

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2.5K Points

Hi andy,

You're looking for something that is not currently supported in Photoshop. Both migrate presets and Sync Settings don't offer the ability to transfer those preferences from one version to the next.

I do have an idea to try out so I'll contact you directly.

regards,
steve

231 Messages

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5K Points

7 years ago

hi steve,

i could upload all my settings to creative cloud successfully today. probably after the changes you did.
thanks a lot!

also after installing CC(2014) few days ago, all my cc 14.2.1 settings were imported automatically without any issues.

3 Messages

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82 Points

7 years ago

Same here, everything works after yesterday. Both CC and CC 2014.

15 Messages

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316 Points

7 years ago

Not here... I'm still looking at the consolidated dark window (I don't like both)...

Can't I just copy Preferences from OSX's Preferences folder and have CC 2014 use it?

For now I'm going to uninstall 2014 again...

3 Messages

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82 Points

7 years ago

hello,
today from the Preferences panel I could successfully upload my settings to creative cloud from PS-CC-2014 running on my iMac (Log showed activity), and than successfully downloaded them in to PS-CC-2014 running on my MacBook.
To be extra sure I added a new workspace on my MacBook, re-uploaded/re-downloaded and the fresh new workspace synced from one mac to the other.

Looks like the reset Steve mentioned worked for me too. Thanx.
(to add some info I am in Italy).

2 Messages

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70 Points

7 years ago

Hallo guys,
just for testing, on both platforms:
1/ create new admin account
2/ log in the created account
3/ start the demanded sofware
4/ check (under help menu) if you are log in your adobe id account

a/ when yes - continue
b/ when no - log in and restart the product - repeat point 4
5/ MAC: under menu NAMEOFTHESOFTWARE (examp.:Photoshop) open preferences and sync preferences

WIN: the same menu under menu EDIT- preferences - sync preferences

---wait until it will state that you are log in - it can need some time before the info goes through

6/ Try the upload

For some of you will this solve the issue - which means that you can have problems with admin rights to some folders in the system or conflicts with some processes on the old acc.

2 Messages

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74 Points

7 years ago

Here's the real issue Adobe has failed to address: The 2014 settings are separate from the 2013 settings. Perfectly reasonable idea, so, they built a little importer that imports your settings from 2013 to 2014 if you wish.

However, the importer DOES NOT WORK. If it did, people wouldn't be here thinking they should be syncing their settings from the cloud when the 2 apps are on the same machine.

Save yourself a headache and just copy over the prefs from ~/Library/Preferences yourself.

15 Messages

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316 Points

7 years ago

@David: Sync Preferences does NOT sync CC's preferences with CC 2014... So the 'seamless' of the subscription is nothing else than before (CC) - when updating from any older version to the next version (or 2-4 versions later).

- CC -> C4 2014 needs manually removing the older version
- CC -> CC 2014 needs manually move plugins, presets, preferences
- CC -> CC 2014 needs manually de-install the older version
- CC -> CC 2014 needs manually re-syncing everything to the cloud
- CC -> CC 2014 needs manually removing the CC-icon from the menu-bar (OSX): Please note Adobe: The menu bar is MINE!

- CC -> CC 2014 need to close CC, when installing CC 2014 (WHY?)

Julian is right... just install and move the Preferences, etc... manually - at least that's as seamless as before. :(

1 Message

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64 Points

7 years ago

This thread solved the problem for me. Restart the computer if it doesn't work right away. https://forums.adobe.com/thread/13838...

4 Messages

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40 Points

6 years ago

Worked just fine then updated and it doesn't work any longer.

The quality of Photoshop has really declined for the past 3 versions. The first two had some changes that almost made them unusable at a professional level. Then this.

I shouldn't be on forums looking for fixes, I have work to do. The software should just work.

Reverting to the older, better version.