231 Messages
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5K Points
Thu, Jun 19, 2014 10:22 AM
Photoshop CC (2014) Can't Sync/Upload settings
After Installing CC 2014.0.0 and imported all my setting from 14.2.1 i wanted to sync/upload my settings from 2014.0.0. the upload starts but after a while i get "can't connect to creative cloud" error. i tried many times, sometimes it can upload up to 7 MB but not anymore. Also the full upload varies between 90MB and 170MB?
by the way i really like that now we can chose between upload and download!
are the settings for the different versions kept separately on the Cloud or they will be messed up after i upload the slightly different settings from CC(2014)
is there someone with the same issue?
by the way i really like that now we can chose between upload and download!
are the settings for the different versions kept separately on the Cloud or they will be messed up after i upload the slightly different settings from CC(2014)
is there someone with the same issue?
Problems
•
Updated
6 years ago
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settings
crative cloud
cc 2014 settings
sync settings
can't connect
Responses
chris_cox_2148894
15.1K Messages
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195.8K Points
7 years ago
It could be a firewall, bad antivirus software, bad host table entries, bad router, etc. on your system or network.
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mladen_penev
231 Messages
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5K Points
7 years ago
i don't have firewall turned on.
i don't think the router is a problem, i'm online all the time and don't have any issues connecting. i uploading and downloading Gigabites all the time. also the internet connection here is quite fast and stable.
also no problems syncing the settings from CC 14.2.1
there should be something related to the new version.
just now i could upload my settings, but only after unchecking "patterns" "swatches" "custom shapes" "contours" and "styles".
with them turned on, i could upload 75MB out of 89MB, and than again got the same error.
something is not right with your servers.
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xergio_breaker
3 Messages
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82 Points
7 years ago
2
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giancarlo_gamberini
3 Messages
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82 Points
7 years ago
After googling around I found other posts mentioning the same problems.
My solutions so far:
I managed to migrate settings from Indesign CC to Indesign CC(2014) uninstalling the new App, changing the Creative cloud Preferences for App language from "International English" to "North American English", then downloading Indesign 2014 again.
I managed to migrate settings from Illustrator CC to Illustrator CC(2014) deleting the folder ~/library/preferences/Adobe Illustrator 18 Settings/en_US and then replacing it with ~/library/preferences/Adobe Illustrator 17 Settings/en_US.
Thanx to The_tallness comment from https://forums.adobe.com/message/6470701
Still I cannot sync/download Photoshop settings (from CC to 2014). None of the above solutions worked.
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david_cabestany
9 Messages
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220 Points
7 years ago
It just stays there for ever and nothing gets downloaded at all.
Is there a fix for this?
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jason_sims_6639966
2 Messages
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70 Points
7 years ago
1
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julian_kussman_6641514
2 Messages
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74 Points
7 years ago
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steve_guilhamet
Employee
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142 Messages
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2.5K Points
7 years ago
The settings for the major version 14.x & 15.x are kept separate.
Does the log show how big your Patterns.psp file is? Can you isolate more from the 5 you mention above, or does it take all of those on to trigger the connection error?
Are you in Europe, Asia, N. America?
regards,
steve
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mladen_penev
231 Messages
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5K Points
7 years ago
thanks. good that the settings for the different versions are kept separately.
the patterns are about 80MB and they are the original patterns (no personal patterns) as far as i know.
i could only sync when patterns, swatches, shapes and fills are turned off. if turned on i could get not far than 70MB out of 90MB and then again i got the connection error.
i'm in europe.
thanks
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nik_player
30 Messages
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386 Points
7 years ago
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andy_fuchs_5979697
15 Messages
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316 Points
7 years ago
Well, it's 2014 - why breaking an otherwise working feature?
Where's the small sync-icon in the window?
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steve_guilhamet
Employee
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142 Messages
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2.5K Points
7 years ago
Can you try again today? It sounds like we reset some backend processes involved in the Sync Setting workflow to try and clear things up.
The user experience has changed in this new version. We no longer require a document to be open, and thus have removed the icon that was present in the document status area. With Ps 15.0 (aka CC 2014), you can Upload or Download from the menu command or from the Sync Settings preferences dialog (both are modal processes).
regards,
steve
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andy_fuchs_5979697
15 Messages
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316 Points
7 years ago
no luck
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steve_guilhamet
Employee
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142 Messages
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2.5K Points
7 years ago
Try Upload first. I think you may have an empty collection of settings on the Creative Cloud side. Keep in mind that we separate the 14.x collection from the 15.x collection, so you can't use Sync Settings to download your 14.x settings to your 15.0 application.
If that still doesn't work, let me know.
regards,
steve
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andy_fuchs_5979697
15 Messages
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316 Points
7 years ago
So if I upload first, they are overwritten, aren's they?
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