Skip to main content
Adobe Photoshop Family

217 Messages

 • 

4.8K Points

Thu, Jun 19, 2014 10:22 AM

Photoshop CC (2014) Can't Sync/Upload settings

After Installing CC 2014.0.0 and imported all my setting from 14.2.1 i wanted to sync/upload my settings from 2014.0.0. the upload starts but after a while i get "can't connect to creative cloud" error. i tried many times, sometimes it can upload up to 7 MB but not anymore. Also the full upload varies between 90MB and 170MB?

by the way i really like that now we can chose between upload and download!

are the settings for the different versions kept separately on the Cloud or they will be messed up after i upload the slightly different settings from CC(2014)

is there someone with the same issue?

Responses

15.1K Messages

 • 

195.8K Points

6 years ago

Something is preventing your system from connecting to Adobe's cloud servers.
It could be a firewall, bad antivirus software, bad host table entries, bad router, etc. on your system or network.

217 Messages

 • 

4.8K Points

6 years ago

hi chris,

i don't have firewall turned on.
i don't think the router is a problem, i'm online all the time and don't have any issues connecting. i uploading and downloading Gigabites all the time. also the internet connection here is quite fast and stable.

also no problems syncing the settings from CC 14.2.1

there should be something related to the new version.
just now i could upload my settings, but only after unchecking "patterns" "swatches" "custom shapes" "contours" and "styles".

with them turned on, i could upload 75MB out of 89MB, and than again got the same error.

something is not right with your servers.

3 Messages

 • 

82 Points

6 years ago

Same here. Can't sync settings from any CC app.

217 Messages

 • 

4.8K Points

hi xergio,
please mark that you have the same problem under the original post.

3 Messages

 • 

82 Points

Sorry, new here. And thanks for the tip!

3 Messages

 • 

82 Points

6 years ago

same Issue.
After googling around I found other posts mentioning the same problems.

My solutions so far:

I managed to migrate settings from Indesign CC to Indesign CC(2014) uninstalling the new App, changing the Creative cloud Preferences for App language from "International English" to "North American English", then downloading Indesign 2014 again.

I managed to migrate settings from Illustrator CC to Illustrator CC(2014) deleting the folder ~/library/preferences/Adobe Illustrator 18 Settings/en_US and then replacing it with ~/library/preferences/Adobe Illustrator 17 Settings/en_US.
Thanx to The_tallness comment from https://forums.adobe.com/message/6470701

Still I cannot sync/download Photoshop settings (from CC to 2014). None of the above solutions worked.

217 Messages

 • 

4.8K Points

so definitely there is a problem with the sync.

can you upload/download the setting on illustrator and idesign after the workaround?

thanks!

3 Messages

 • 

82 Points

No.
I worked around the issue on my iMac. I downloaded North American CC 2014 Illustrator, Indesign and Photoshop on my MacBook and still none of my custom settings are being downloaded to the MacBook Apps. For both Indesign and Illustrator. Did not bother to test Photoshop.

There is definitely a big problem with the sync thing.

15.1K Messages

 • 

195.8K Points

Sync and migrate settings are 2 unrelated operations.

Migrating settings is a script that runs on your local machine.

Syncing settings via the cloud is a large file sync operation over the network.

9 Messages

 • 

220 Points

6 years ago

I can't sync either. the machine won't connect to Creative Cloud no matter what.
It just stays there for ever and nothing gets downloaded at all.

Is there a fix for this?

15.1K Messages

 • 

195.8K Points

Does the Creative Cloud application connect to the cloud correctly on your system?

9 Messages

 • 

220 Points

As far as I could tell, yes, I was logged in using the application and I also logged directly on the website, to check that my credentials are in order.

15 Messages

 • 

316 Points

Same problem here! My installation is reset to this */% consolidated window - all preferences wrong...

2 Messages

 • 

70 Points

this will work especially in your case I think:

Hallo guys,
just for testing, on both platforms:
1/ create new admin account
2/ log in the created account
3/ start the demanded sofware
4/ check (under help menu) if you are log in your adobe id account

a/ when yes - continue
b/ when no - log in and restart the product - repeat point 4
5/ MAC: under menu NAMEOFTHESOFTWARE (examp.:Photoshop) open preferences and sync preferences

WIN: the same menu under menu EDIT- preferences - sync preferences

---wait until it will state that you are log in - it can need some time before the info goes through

6/ Try the upload

For some of you will this solve the issue - which means that you can have problems with admin rights to some folders in the system or conflicts with some processes on the old acc.

2 Messages

 • 

70 Points

6 years ago

Sync is definitely broken, or at least temporarily down. Same thing happening here. The sync menu doesn't show up in the bottom left corner of documents, and I have the exact same situation in Preferences > Sync Settings (stuck "Connecting to Creative Cloud...", nothing ever happens).

15.1K Messages

 • 

195.8K Points

In CC 2014, the obscure sync icon in the lower left corner was removed.

Does the main Creative Cloud application connect to the cloud correctly on your system?

2 Messages

 • 

74 Points

6 years ago

My apps continually fail to connect to CC servers. I have no firewall and was able to do this when CC first launched.

Employee

 • 

142 Messages

 • 

2.5K Points

6 years ago

Hi laden m,

The settings for the major version 14.x & 15.x are kept separate.

Does the log show how big your Patterns.psp file is? Can you isolate more from the 5 you mention above, or does it take all of those on to trigger the connection error?

Are you in Europe, Asia, N. America?

regards,
steve

15 Messages

 • 

316 Points

I'm in Europe - nothing works

217 Messages

 • 

4.8K Points

6 years ago

hi steve,

thanks. good that the settings for the different versions are kept separately.

the patterns are about 80MB and they are the original patterns (no personal patterns) as far as i know.

i could only sync when patterns, swatches, shapes and fills are turned off. if turned on i could get not far than 70MB out of 90MB and then again i got the connection error.

i'm in europe.

thanks

30 Messages

 • 

386 Points

6 years ago

My Photoshop CC2014 won't upload either, just sits on "Connecting To Creative Cloud". I'm in New Zealand.

15 Messages

 • 

316 Points

6 years ago

I'm in Germany - using the US-version on english OSX in the office, and on german OSX at home.

Well, it's 2014 - why breaking an otherwise working feature?

Where's the small sync-icon in the window?

Employee

 • 

142 Messages

 • 

2.5K Points

6 years ago

Hi,

Can you try again today? It sounds like we reset some backend processes involved in the Sync Setting workflow to try and clear things up.

The user experience has changed in this new version. We no longer require a document to be open, and thus have removed the icon that was present in the document status area. With Ps 15.0 (aka CC 2014), you can Upload or Download from the menu command or from the Sync Settings preferences dialog (both are modal processes).

regards,
steve

15 Messages

 • 

316 Points

6 years ago

Hi Steve,

no luck

Employee

 • 

142 Messages

 • 

2.5K Points

6 years ago

Hi Andy,

Try Upload first. I think you may have an empty collection of settings on the Creative Cloud side. Keep in mind that we separate the 14.x collection from the 15.x collection, so you can't use Sync Settings to download your 14.x settings to your 15.0 application.

If that still doesn't work, let me know.

regards,
steve

15 Messages

 • 

316 Points

6 years ago

Well, I want to have my settings from PS CC (e.g. get rid of the consolidated window, metric vs. imperial, px vs. inches, etc...)

So if I upload first, they are overwritten, aren's they?