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petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Tue, Jan 15, 2019 3:57 AM

Photoshop CC 20.0.2 now available.

We are happy to announce the release of Photoshop CC 20.0.2.

This update includes fixes to some of the top customer reported issues among other bug fixes.
What’s fixed

To update Photoshop CC to 20.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop CC.

Note: If the update isn't showing immediately for you, click the ellipses at the top-right of the CC desktop app, and choose "Check for App Updates".

More detailed instructions for updating

Announcements

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Updated 

2 years ago

82

21

Responses

fredf_6hou7t9fecc1c

27 Messages

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392 Points

2 years ago

Great!. But "Update" is not shown in my Creative Cloud desktop app.

1

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Hi Fred,

If the update isn't showing immediately for you, click the ellipses at the top-right of the CC desktop app, and choose "Check for App Updates". 

You should be able to see the Photoshop update after the refresh.

Let us know if you still have trouble. 

Regards,
Pete

Like

2 years ago

fredf_6hou7t9fecc1c

27 Messages

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392 Points

2 years ago

Yes, thanks. I did not see that right away. All is well.

0

0

mac_cutchins

7 Messages

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160 Points

2 years ago

Updated but this didn't fix my issue that's newly occurring since updating to 20.0.1. Support only gives forums as options - there's nothing in forums addressing my issue. What do I do now?

4

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Hi Mac,

Sorry this update didn't fix the issue you're running into.
Can you provide more information about what you're seeing with Photoshop?
Perhaps provide OS and version, and more details of what's going on so we can help further. 

Better yet, would be to start a new conversation/thread here with the above details and we can assist you further there. 

Regards,
Pete

Like

2 years ago

0

mac_cutchins

7 Messages

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160 Points

Windows 10, HP Z8 W/S pretty loaded. 

I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.

All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.

This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.

Like

2 years ago

0

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

If it's specific to this one document Mac, have you tried saving the document using Save As and creating a new filename, and thus a new PSD file?
Wondering if we're getting near file corruption that a new file might resolve.

Another duplication method would be to put all layers into a single group, and then Right-clicking that group in the Layers panel and Duplicating the group to a new document then saving that.

Curious if either of those suggestions helps with the successful editing of the text layers in your document?

Regards,
Pete

Like

2 years ago

0

mac_cutchins

7 Messages

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160 Points

Hi Pete - Jeff jumped in and helped me below. Turned out that it's a 3rd party filter that's operating on the whole document - not just the selected layer(s). I think this is a change in behavior and am contacting the vendor.

Thanks much!

Like

2 years ago

0

Rosa

540 Messages

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12.3K Points

2 years ago

Hello all.

Did this update fix the constrain link on the tool bar? I can't see any reference to it in the fixed issues.

I'm still not convinced that all is fixed.

I will keep using PS 2018 as I'm almost too scared that I'm going to be wasting more valuable time using the newer version of PS.

0

tom_lin_8014011

82 Messages

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2.2K Points

2 years ago

Doesn't look like they fixed the hotly contested issue of proportional transform via shift. Oh well, stick to v19

4

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Hoping to have some changes there for the next update. I will update that thread when the changes are available.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

tom_lin_8014011

82 Messages

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2.2K Points

great! looking forward to it, thanks Jeffrey!

Like

2 years ago

0

Rosa

540 Messages

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12.3K Points

Thanks Jeffrey!

Like

2 years ago

0

vicki_loader

2 Messages

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70 Points

Looking forward to good news!

Like

2 years ago

0

martin_plourde_1qxsmewj62v66

1 Message

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60 Points

2 years ago

Updated this morning and now  .... Cursor not showing up when editing text, impossible to highlight text for editing ... 

5

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julie_stiltner

175 Messages

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3.3K Points

My cursor disappears altogether at times. 

Like

2 years ago

0

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Martin and Julie,

Are you on Mac or Windows?
Was this happening prior to the 20.0.2 update or does it seem like a new issue for you?

Have either of you tried restoring the preferences to see if something is awry there?

Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs

Let me know if that helps.

Regards,
Pete

Like

2 years ago

0

tony_d_andragora_blbpy38be1azs

2 Messages

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90 Points

Mac user here, having the same issue with the text tool. This didn't happen until updating to 20.0.2. Restored my preferences just now and it's still broken. Had to switch back to 19.1.7 to finish my work.

Like

2 years ago

0

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Tony,

Thanks for jumping in with your experience so far. Sorry you're seeing this missing cursor with text issue.
It'd be good to somehow lock this down.

I'm not able to reproduce on my system here (Mac running Mojave 10.14.1).

For you, if you still have 20.0.2 on your system, what is needed to reproduce this?
  • New doc, basic text layer?
  • Complex many-layer document?
  • Particular fonts?
Any other details you can think of to help reproduce this is appreciated.

Regards,
Pete

Like

2 years ago

0

tony_d_andragora_blbpy38be1azs

2 Messages

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90 Points

Hi Pete, thanks for the reply. I actually went to try some more documents and fonts this morning, but the issue seems to have resolved itself somehow (maybe a computer restart did the trick). I'll reply back if it happens again.

Like

2 years ago

hani_latif_zaloum

3 Messages

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118 Points

2 years ago

That annoying wheel keeps on popping up. Crap. Stick to V19. What a drag!

2

0

petegreen

Adobe Administrator

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780 Messages

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16.7K Points

Sorry for the trouble Hani!

Did you update to 20.0.2?
What are you up to when you see the annoying wheel? Is it during painting? or doing another task?
I'm assuming you're on macOS, can you provide which OS version you're using?

Of course, using a previous version that works best for you is a good option to get your work done, although we're working to resolve any bugs on our end as best we can and any detail you can provide is helpful.

Regards,
Pete

Like

2 years ago

0

laura_alderson

1 Message

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60 Points

If Hani means the radial menu wheel on the Cintiq, it's been happening to me to, for over a year now, along with other seemingly random and distracting phenomena that interfere significantly with my drawing. Obviously for me this started before v. 20 was released, and I'm on a mac operating Mojave but it also happened with previous systems and a whole slew of Wacom drivers. Have been in contact with tech support with both Wacom and Adobe and the latest Wacom driver helped some, but now the pop ups are starting again. I think it's probably a Wacom driver problem, but can you guys please work together a little more? Drawing shouldn't be this frustrating!

Like

2 years ago

0

chazcron

58 Messages

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1.1K Points

2 years ago

Yeah, so no legacy check box for "free" transformation needing the shift key or the accept transformation outside the tiny bounding box for rotating and accept transformation when adding a guide.

But I believe there is already an inconsistency. The official Adobe "what's fixed" states:

When in fact, it is the other way around, this behavior is now inconsistent with the way it works for the layers tool.

I have to admit I didn't know of either behavior, so in a way, it is a new feature for me.

0

chazcron

58 Messages

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1.1K Points

2 years ago

OH AND CONGRATS ON FIXING THE LIQUIFY DOTS! NOT! THANK YOU SO MUCH FOR MAKING ME CONTINUE TO USE THE WORKAROUND. I hope I am wrong,  but we'll see.  WHY are these back? Yes, I tried it with and without legacy compositing.

7

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Please see https://feedback.photoshop.com/photoshop_family/topics/liquify-bug-is-back-in-mojave-10-14-2 We're working with Apple to address this driver issue.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

jimmy_gaglio

5 Messages

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144 Points

Jeff - I know its hard to exactly pin down, but any guesstimate on when this driver issue might be resolved (quarter, month)? 

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Jimmy, release dates are generally very opaque for a number of reasons. I do know this liquify issue only affects a small number of older, specific AMD cards and their drivers.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

karolis_poliksa

6 Messages

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134 Points

That is all Mac Pro models?

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

So far, we know Macs with the following graphics cards are affected:
  • AMD FirePro D300 2048MB
  • AMD Radeon HD - FirePro D500
  • AMD Radeon R9 M370X 2048 MB

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

karolis_poliksa

6 Messages

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134 Points

AMD FirePro D700 is also affected

Like

2 years ago

0

jimmy_gaglio

5 Messages

 • 

144 Points

AMD Radeon R9 M390 2048 MB is also affected

Like

2 years ago

artemvodorez

70 Messages

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1.3K Points

2 years ago

20.0.2 
- Does not open files with smart objects (even with one extra small smart object. That`s insane).
- slows down while watching an animation
- slows down without any reason
in the end, nothing has changed since 20.0.0

I still works on 19.1.7
thanks Adobe))))) not

this is early beta - not a final product.
Just don`t release it. Test it, before release.

7

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Hi Aptem, I'm not able to reproduce what you're seeing. I'm wondering if there's some other problem or conflict happening that's machine specific. If customer weren't able to open files with Smart Objects, we'd be getting 100s/1000s of reports already.

Could you provide a link (dropbox/CC files) to a file with a Smart Object that won't open, and a file with the type of animation where you're seeing a slowdown.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

artemvodorez

70 Messages

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1.3K Points

Unfortunately not. These images are subject of commercial secret. In any case, these errors are observed in all files containing objects that are intentionally - even new ones created in 20.0.2.
How can I help you to solve this problem? Maybe I'll show you how it works through Adobe Connect. And we compare how both programs work on my computer

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Can you create a demo file and screen capture that doesn't contain any proprietary content if it's easy to create?

I probably wouldn't be able to do a 1:1 screen share until next week.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

artemvodorez

70 Messages

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1.3K Points

this is how it works in real time (animation freezes and file opening)
https://www.dropbox.com/s/3q6rngohtpp97ym/ScreenFlow.mp4?dl=0
I did not even begin to shoot the process of opening a file with smart objects, because it does not end. in CC2018 time is 15 seconds and in CC2019 is infinite

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Hi Artem, I can see the problem in your video but I cannot recreate it. It's either file or system specific. If I contact you via email would be possible to get ahold of the files to start troubleshooting with? Other than that, I'd recommend trying to restore your preferences. Getting a process sample during the open process while it's hung/slow/processing might help, too. System info from Photoshop's Help > System Info...  dialog from both 2018 and 2019 might also help.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

artemvodorez

70 Messages

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1.3K Points

my e-mail is
artemvodorez @ gmail.com

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Creating a separate thread to track this issue

Please reference the new conversation here: Photoshop CC 2019: Slowdown issues with embedded Smart Objects and animation

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

mac_cutchins

7 Messages

 • 

160 Points

2 years ago

At Pete's suggestion, I'm moving my post above to here.

Windows 10, HP Z8 W/S pretty loaded. 

I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.

All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.

This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.

8

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Are the documents in this state for good? Or is it a state of Photoshop that corrects itself if you restart the application?

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

mac_cutchins

7 Messages

 • 

160 Points

For good. 

Earlier today I started over with the offending document and painstakingly reconstructed it step by step. Turns out it was the use of a plugin (Viveza 2 in the Nik - [now DxO] - filters). I only had the picture layer selected. Performed the filter function and merged the resulting two layers. At that point, all the text and shape layers in the document do not work correctly. So, likely the filter is the offender here - though this did not happen in 19.1.7 I think - perhaps the vendor needs to update.

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Could you post a link to the file (dropbox, CC files) I can use to try and examine/troubleshoot? I can email you to get a link if you prefer.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

mac_cutchins

7 Messages

 • 

160 Points

Yes, please by email. Is my email visible to you or should I just post it here?

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

I've got it. Sending now.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Just to close the loop, it looks like DXO Vivenza is creating a composite layer of all the layers at the top of the stack. So if you try and edit a type layer below that, it looks like it's not updating.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

mac_cutchins

7 Messages

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160 Points

Yes, thanks for your assistance Jeff.

Like

2 years ago

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Anytime. Thanks for getting me a file to diagnose!

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

ann_shelbourne

156 Messages

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4.3K Points

2 years ago

In ACC / Ps CC2019 2.0.2:
Clicking on "What's New?" takes you to an Adobe advisory panel which has not been updated since last October so it does not mention which bugs have been fixed (or not!) or if any new features were introduced in 2.0.2.

Having that information is essential before we spend time installing an Update.
-------
This may have been fixed since I installed 2.0.2 last night if ACC's "What's New" is now linking to:
https://helpx.adobe.com/photoshop/kb/fixed-issues.html

1

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

Yeah. For dot releases bearing no new features, it should point to the fixed issues page. Weird that you weren't seeing that initially. Sorry.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

vicki_loader

2 Messages

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70 Points

2 years ago

Having problems with artboards in 20.0.2. When trying to change dimensions, can enter values in width, but not in height, even though the height seems to change on artboard on screen?? Just tried 20.0.1 and the problem is not there

1

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

I'm not quite following your steps to reproduce. Could you make a screen recording and share that with you so we can better follow along and see what you're seeing?

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

rubenarturo

13 Messages

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374 Points

2 years ago

I've updated yesterday, but I found a lack of performance, dialogs saying "program error" and some freezes at startup and using fonts. Not common issues in 20.0 and 20.0.1 it was working great and no bugs then.
 This is FYI only, I have a lot of work, no time to waste "trying anything".  Sorry!
I must say: "Thank you for let us downgrade" Hope you can fix those bugs in near future. I will wait to 20.0.3 or better. No issues after reinstalling 20.0.1 I've lost prefs but that's a good price to work with no issues.

0

0

alberto_bustos

8 Messages

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132 Points

2 years ago

Hi Guy,

I am still have this problem Since the latest update of Photoshop CC 2019 on my laptop i have a severe problem: when i work at in Lightroom on a picture an i want to open it in Photoshop ("ctrl E"), the picture does not opens there automatically as is to be.
Worse the work around that was open Photoshop first doesn't work eider very frustrating instead to go in the right direction you are get backwoods,. I can not work with these two products anymore are any policy to refund money for Adobe?

13

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

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291.9K Points

It sounds like you're hitting a different issue. Have you tried uninstalling Photoshop and reinstalling it? It sounds like the bits that connect the two are missing.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Jeffry Thank very much for your prompt answer.

yes did reinstall both application twice  

Like

2 years ago

0

linda_alschuler

30 Messages

 • 

468 Points

Is the original file available? If you're working with a smart preview only, that command will be greyed-out.

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Linda,

Let tell you may work flow I import the picture with create preview when the picture is in the strip I pick it and work with it. How do I know if I am if i am working with a smart preview?

Like

2 years ago

0

linda_alschuler

30 Messages

 • 

468 Points

Look under your histogram in either Library or Develop module. It will say Smart Preview if only the Smart Preview is available. You will see Original + Smart Preview for those images with the original available to Lightroom.

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Linda I am working with the original 

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.5K Messages

 • 

291.9K Points

Can you post a screen shot of the thumbnail in the grid view? I suspect it has a ! on it.

Sr. Product Manager, Adobe Digital Imaging

Like

2 years ago

0

linda_alschuler

30 Messages

 • 

468 Points

I think the Histogram area would show "Photo is Missing" though...

That lightning bolt means this image is in an earlier Process Version. If you convert it to the current one (5) in the Calibration panel, does the menu command become accessible? I don't have any problem with images in Version 4, but maybe much earlier versions cause this issue. Just making an edit in Lightroom should update the Process version too.

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Linda I just to take a picture, never process before same problem.

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

I think this is what Jeffrey ask if no would you send me a pic, so I can sen what you are looking for.

Like

2 years ago

0

linda_alschuler

30 Messages

 • 

468 Points

Resetting the preferences might be what you need. It doesn't sound like user error. Take notes or screenshots of your current preferences. You can do the reset by holding Alt and Shift keys while launching Lightroom. Then reconfigure any changed preferences. Resetting preferences often fixes glitches that have no explanation.

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Linda,

I did the rest the preference to default, but still the same problem.

Regards.

Alberto

Like

2 years ago

0

alberto_bustos

8 Messages

 • 

132 Points

Hi Linda I regret to confirm you this behavior is a positive BUG in your last version. The probe of that is I installed the last version and install the old one and the problem is gone.

I hope that adobe fix this issue as soon as possible.

Like

2 years ago

0

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