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Adobe Photoshop Family

6 Messages

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146 Points

Tue, Dec 18, 2018 5:38 AM

Photoshop CC 20.0.1: Can't backspace (Win 10 Pro)

Specifically when typing related to text I cant backspace and its very annoying. Using text tool I cant backspace. When editing anything that includes typing I cant backspace. I have to highlight and hit delete.

Responses

Adobe Administrator

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3.5K Messages

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52.9K Points

2 years ago

Hi Jose,

Does Backspace work in other apps?  What about on unrelated panels, like File Info?  What else do you have running?  Does this happen consistently?

Thanks,
David

6 Messages

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146 Points

Thank you for replying. Backspace seems to be completely unresponsive within any photoshop panel or anything within photoshop.

Here is a screenshot of me doing a "save as" and a "search" panel and I cant backspace neither. its as if that button is turned off.

It responds to the rest of the PC/Apps as normal. 

It happens during the entire use of photoshop. whether I restarted it or not the photoshop app starts and ends with backspace not responding.
  • SKU: Surface Pro i5 Model 1796

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy Jose,

I'll be honest, I've never played with a Surface Pro, but let me aks a couple of general questions.  First, do you have AI or ID or Acrobat installed?  Does the Backspace key work normally in those apps?  Second, you say that the Backspace key fails in ALL dialogs PS touches, including system dialogs like File > Save As?  What about in Bridge?  Have you tried resetting your keyboard shortcuts (under Edit > Keyboard Shortcuts and then top right of the dialog)?  And what else do you have running at the same time as Photoshop? 

I'm going to follow up with a colleague here who might have other avenues to pursue.  I've definitely never heard a report like this before.

Thanks,
David

6 Messages

 • 

146 Points

I don't have AI (I would have to install trial)
I don't have ID
Here is a screenshot of acrobat (Backspace works normal)
Here is a screenshot of Bridge (never used this app before)(backspace works normal)

I use so many shortcuts that ive created and use with other apps that im afraid in resetting it, however I tried using the "foreground fill" using "ctrl+Backspace" and that seems to work fine. Just cant backspace will inputting text.

Im using Lazy Lezumi Pro and even when I use photoshop what that app completely off it doesn't affect the backspace problem. Same with the other app "RadialMenu" 

PS. I cant backspace in the file info panel neither