Skip to main content
Adobe Photoshop Family

7 Messages

 • 

132 Points

Mon, Oct 1, 2018 10:44 AM

Photoshop CC 19.1.6: Crashes on macOS Mojave (+errors)

Hi,
After I updated my MacBook Pro (15" 2017, 4GB VRAM) to macOS Mojave, i tried to open photoshop, suddenly it got stock for few minutes. i waited until it showed up an error which was saying that (not exact): "your graphic card is not supported, it's drivers needs to updated"
anytime I open photoshop my system sticks for minutes, and I have to wait until it become ok. even doing some actions in photoshop, like opening the New Document windows crashes again and i have to wait.

when i go to prefrences > performance, it still doesn't recognize any graphic card in it shows the description below:



(photoshop detected a  error in your display drivers. update or reinstall driver Use Graphics Processor to retry.)

Responses

380 Messages

 • 

7.2K Points

2 years ago

There was a similar post to this last week.  I'm pretty sure that this is going to take an update on the Apple side to resolve.  I'd reach out to AppleCare about the issue asap: https://support.apple.com/macos.  Scroll down to  "Contact Apple Support".  It wouldn't hurt to open a support ticket with Adobe as well: https://helpx.adobe.com/download-install.html.  Scroll down to "Contact Us". 

// Warren Heaton, ACP/UGM/AEL

7 Messages

 • 

132 Points

Hey Warren
Thank you.
i'll try to reach apple support.

7 Messages

 • 

132 Points

Hey,
I contacted with apple support, they said that they found a statement on the web which was saying update your photoshop to the latest version before you try to upgrade to Mojave. however, i should contact with Adobe support itself.

Employee

 • 

229 Messages

 • 

6K Points

2 years ago

Hi Alireza,

Have you tried resetting your Photoshop preferences? If not, you should try that (go to Preferences > General and click on Reset Preferences on Quit, then quit and restart PS). It could be the long start disabled GPU support and a preference reset might fix it.

Please let me know if that works.

Thanks,
--Adam

7 Messages

 • 

132 Points

Hi Adam,

I tried even reinstalling PS from scratch (means I chose to remove preferences even). However I did what you asked me to do, it also doesn't fix the problem.

thanks for your advice.

1 Message

 • 

60 Points

I am in same boat.  Cannot say how pissed I am about this.  Never read anything about any backward compatibility issue.  Did you have any luck with Adobe?

7 Messages

 • 

132 Points

try removing photoshop from Accessibility under Prefrences > Security & Privacy > Privacy > Accessibility (Left side menu). before removing, open the lock from bottom left corner then remove Adobe Photoshop from the list. a system restart might be needed (not sure)

look:


And be sure to use the latest version of Adobe Photoshop (20.0.0). 
It might fix the problem.

7 Messages

 • 

132 Points

2 years ago

Problem fixed by removing Adobe Photoshop from Accessibility under Preferences > Security & Privacy > Privacy > Accessibility.


This photo shows how to remove photoshop from the menu:
And be sure to use the latest version of Adobe Photoshop (20.0.0).
Hope it works for you guys.

1 Message

 • 

60 Points

this also solved my problem.
I have PS 2018 installed and after upgrading to Mojave 10.14.1, photoshop couldn't run at all.
but is still use significant energy working and heated fan to work hard. for sure there is a problem from both sides.