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66 Messages

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1.2K Points

Tue, Jan 23, 2018 7:33 PM

Solved

Photoshop CC 19.1: Video Render Stalls at 50%

Problem is not solved with update 19.1

Note: This conversation was created from a reply on: Photoshop CC 2018: PNG Image Sequence Export Not Working.

Responses

Official Solution

Adobe Administrator

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740 Messages

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16.4K Points

2 years ago

Hi Everyone,

The primary cause of this issue has been addressed in the newest release of Photoshop, which is now available for download. Please open your Creative Cloud app, upgrade to Photoshop 20.0 and try your video render again. We would appreciate your feedback.

Thank you!
Hannah

Official Solution

Adobe Administrator

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740 Messages

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16.4K Points

2 years ago

Hi Everyone,

To check your Photoshop version and make sure you are up to date, please go to Help > System Info. In the top line you should see "20.0.1," which is the current version of Photoshop.

Thanks,
Hannah

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Артем Водорез,

One of our engineers offered some troubleshooting steps to see if we can get your video render working again. For starters please see what happens if you restart your machine, launch Photoshop and open a video.

If it fails, then:
1. Quit Photoshop
2. Go to Applications and launch TextEdit.app
3. ⌘ N (New Document)
4. ⌘ S (Save)
5. Create an empty .txt file named "dynamiclinkmediaserver Log.txt" at the following location:

/Users/<username>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/logs/

Then:
6. launch Photoshop again and open a video. If it fails, check the log file

If the log file is empty:
7. Quit Photoshop
8. Go to: 
/Users/<username>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/

9. Look for a file there called "Trace Database.txt"
10. If that file exists, check to see if it is empty
11. Delete that file
12. Launch Photoshop again and open a video

Please give that a try and let us know how it goes.

Regards,
Hannah

2 Messages

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112 Points

Hi Hannah,

I am trying to render a frame animation to video using the File>Export>Render Video... menu option, and ran into this same problem. I am running Photoshop 19.1.0 on my iMac (27-inch, Late 2013) running macOS High Sierra, so I used a slightly different path than the one you described above:— Macintosh HD/Users/<username>/Documents/Adobe/dynamiclinkmediaserver/10.0/

I followed the steps outlined above, and had no problems opening a video in Photoshop (File>Open>VideoName.mov). However, the "dynamiclinkmediaserver Log.txt" file remained empty, and there was no "Trace Database.txt" file in the folder.


I also tested rendering the video file, and the "dynamiclinkmediaserver Log.txt" file was still blank, and still no "Trace Database.txt" file, but the Progress dialog opened, and then hung at ~50% Initializing Video Export.

I had the same experience using the File>Export>Render Video... path, as well as using the Render Video button in the Timeline pane. I tried exporting a frame animation as well as a video timeline, and got the same response both times.

I have not yet tried a previous version of Photoshop, but that will be my next step before I save each frame as an image, and then do it all in Premiere... Hopefully, this description helps your engineers.

Good Luck!

2 Messages

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112 Points

Quick Update:

Using Photoshop release 2017.1.3 allows me to render a video from my frame animation without any major issues.
  1. Open the Adobe CC app
  2. Select Photoshop's Open dropdown (the down arrow to the right of the 'Open' button)
  3. Select 'Other Versions'
  4. Choose a previous Photoshop version (2017.1.3 works, not sure about other versions)
  5. Render your video like old times!

17 Messages

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730 Points

Trent, I'm a developer on the PS team. I sent an email to your profile address on Monday. Maybe it went into your junk / spam folder. Please have a look. Thanks.

3 Messages

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92 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop CC 2018 v. 19.1.0 - Render Video still not working.

If I want to render a video, the process is stuck while showing: Initializing Video Export. I thought that the 19.1.0 update would fix that, since ppl have been reporting this for a few months now. But still... nothing. I am using both Video Layer and Frames, but not mixed media, everything just drawn right in Photoshop. I work on an iMac 4GHz Intel i7 with 32 GB of RAM on El Capitan. Will there be a fix any time soon?

Adobe Administrator

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740 Messages

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16.4K Points

Hi Judith,

Would you mind going through the steps that I listed above to troubleshoot this and then let us know how it goes?

Thank you,
Hannah

1 Message

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80 Points

hi i try all the above process, but still the render is freeze

17 Messages

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730 Points

Hi Judith. I'm a developer on the Photoshop team. I have sent an email to your profile address. Please look for it (including in your junk / spam folder). Thanks.

1 Message

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60 Points

Same issue - still happening in PS 19.0. Why isn't this fixed yet?

17 Messages

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730 Points

Hi Chris. I'm a developer on the Photoshop team. I have sent an email to your profile address. Please look for it (including in your junk / spam folder). Thanks.

3 Messages

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84 Points

3 years ago

Was anyone able to get any of these work-arounds to work?

3 Messages

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92 Points

3 years ago

Hey there, 
opening a video (in my case: Quicktime Container, H264 and Animation codec) did work. 
Although rendering that video to a video from Photoshop is NOT working. The process is stuck on initializing as mentioned before. 
So it seems Photoshop can't output any video apart from animated GIFs. 

2 Messages

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72 Points

3 years ago

Still stuck at ~60%. Opening a Video File works great. Export not so much. I tried to render a Frame animation. No logs showing up in the created empty .txts. I deleted "Trace Database.txt". it reappears as soon as i open a video file. and looks like (fig.01) Some text is added as soon as i try to render (fig .02)

No Luck so far...

However, i did realise the other day that Media Encoder takes forever to connect to the DLS, related?

fig.01



fig.02

66 Messages

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1.2K Points

3 years ago

19.1.1 Problem is still don`t fix

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Everyone,

We haven't been seeing this internally, so we could use your help.

If you are seeing this and you would be willing to do a screen share with the engineer working on this and me, please email me so we can set this up.

Thank you,
Hannah

5 Messages

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114 Points

3 years ago

This reply was created from a merged topic originally titled Being able to export videos in Photoshop on MacBookPro.

Can't render videos in Photoshop because apparently the graphic card in MacBook Pro is not supported by Photoshop! (what??? it's a previous model of MacBookPro, couple years old, and it's already not supported?) Isn't it more or less an industry standard - Mac+Adobe? 

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Everyone,

Our engineers are investigating this issue.

To workaround the issue follow these instructions:

  1. Go to the macOS Finder
  2. Hold down the [option] key and select Go> Library...
  3. Navigate to /Library/Preferences/Adobe/amecommand/10.0.0/
  4. Locate the file called “Trace Database.txt”
    • If that file is present, and it is empty, delete it
  5. Then go to /Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/
  6. Locate the file called “Trace Database.txt”
    If that file is present, and it is empty, delete it.
  7. Close all Adobe applications
  8. Restart Photoshop
Note: If your videos stop rendering, you may need to go through these steps again.

https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

Thank you,


Hannah

1 Message

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60 Points

3 years ago

Having the same issue and the work around does seem to work on my computer.

17 Messages

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730 Points

Mette, I'll contact you by email. Watch your inbox and spam folder.

10 Messages

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202 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop CC 2018: Stuck rendering video.

Export > Render video... brings not up a dialog for Settings but a message like the one in the image saying "Initializing Video Export" - and always get stuck in the middle no matter how simple the animation is. This is beeing reported already a lot around the internet. Please fix asap - we really need this feature. Thanks.

Adobe Administrator

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740 Messages

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16.4K Points

Hi,

It's likely that you have a null file preventing the render. Please follow the workaround in this thread and you should have no trouble rendering videos.

The instructions are here: https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

Thanks,
Hannah

1 Message

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60 Points

Hey Hannah,
Is there a fix going in for this or is it just going to be a work around moving forward? 

Adobe Administrator

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740 Messages

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16.4K Points

Hi Cailyn,

There is a fix coming, but this touches on a lot of areas so resolving the root issue will probably end up in the next major release (as opposed to one of the smaller updates.)

Are you having trouble rendering videos? If you want help, email me and I'd be happy to do a screen share with you to get you going again. 

Thanks,
Hannah

1 Message

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60 Points

Hi Hannah,

I seem to have the same issue. I've tried your step by step and it still doesn't work. Not sure what to do. Had I known that this was an issue, I never would have upgraded my software earlier this week... Now I'm stuck and my deadline is tomorrow. Any way that anyone can help? Thanks, Natasha

Adobe Administrator

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740 Messages

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16.4K Points

Hi Natasha,

I just sent you an email to see if we could set up a screen share ASAP. 

Thanks,
Hannah

1 Message

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62 Points

2 years ago

Hi, I am having the same problem, video render stalls at 50%. Kelly

Adobe Administrator

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14.7K Messages

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283.8K Points

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

2 years ago

Hi, I am having the same problem - happy to help if need. I am on a Mac book Pro High Sierra.

Adobe Administrator

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740 Messages

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16.4K Points

Hi Jennifer!

Thanks for offering! Can you email me so we can set up a screen share?

Regards,
Hannah

2 Messages

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72 Points

Hi, I deleted the file and it now seems to be working.  Though the first time I was able to export gif second time it is saying it can not... spending hours and hours on this!!
Very frustrating.

Adobe Administrator

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740 Messages

 • 

16.4K Points

Hi Jennifer,

Sorry for the frustration. If you have trouble exporting again, it's likely that one or both of those files that you deleted have been generated again (and therefore need to be deleted again). Per the instructions here you may need to delete those files again and restart Photoshop to get it working.

Hope that helps.

Regards,
Hannah

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

Full instructions for the workaround are found here: 
https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html