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9 Messages

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286 Points

Tue, Jan 23, 2018 7:14 PM

Photoshop CC 19.1: UI doubled in size (Win 10)

Hello. My entire Photoshop layout has doubled in size with this new update; it looks like it's in Windows Safe Mode. Is there a way to fix this? I am currently uninstalling and re-downloading the previous version because my eyes were melting from the bloated interface.Note: This conversation was created from a reply on: Photoshop CC 2018 (19.1) update now available.

Responses

Official Solution

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Everyone,

Sorry for the frustration. To be clear, if you have Windows 10 Creators Update or later, you now control your Photoshop UI in the System settings for your display.

This implementation is in line with Windows DPI scaling guidelines, but we understand this may affect your preferred UI experience. Going forward we welcome your feedback as we will continue to adapt to rapidly changing monitor resolutions and multiple monitor configurations. 

In the meantime, here are few suggestions that might improve your current experience:

1. Increase or decrease the font size: 
- Go to Edit > Preferences > Interface
- Modify "UI Font Size"
- Restart Photoshop

2. Disable large tabs (to increase space if they are too large):
- Go to Edit > Preferences > Workspace
- Deselect "Large Tabs"

3. Enable narrow options bar:
- Go to Edit > Preferences > Workspace
- Check "Enable Narrow Options Bar"
- Restart Photoshop

For more information on continuously scalable user-interface (CSUI), please click here

Hope that helps! As I said, we want your feedback. As we go forward we would appreciate hearing what about the current scaling options or lack of them are problematic for you and how you would prefer to interact with your UI.

Regards,
Hannah

24 Messages

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576 Points

I don't know why but at 125% is still doesn't look good. It's not scaled properly. I mean, if I set the Windows scaling at 125%, Photoshop does not just scale the interface consistently to 125%: it's not a 125% version of the 100% UI. Also some parts become blurred at 125%, especially the extension (bar). Extensions in general are not properly scaled at 125%: text is too large.

And I have a workspace problem on my 17 inch laptop at 125%. There is too little room left for the image, especially when opening properties op layers. So for me the new scaling doesn't work. At least not on a laptop, which is really a pity, as I also use that to give workshops. 

18 Messages

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312 Points

If I set my Windows scale to 125% then this doesn't scale my Photoshop UI at all. I have to set windows to approx 150% to see any difference in Photoshop.

Its just a joke is this! Adobe just get a proper UI scale implemented ASAP!

1 Message

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80 Points

Hannah, why do you just keep repeating the same thing? It's not helping.  I want to fix the distortion on a photo, but my lens correction panel is too large and I'm not able to see the bottom of the pane.  I have tried everything to fix this but nothing works.  Scaling down the UI, or changing anything in the display settings.. No other programs have these issues with scaling.  Only photoshop, which is extremely annoying because it's something we pay for monthly.  For the love of god, just fix it!

18 Messages

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312 Points

Well said Mel! Hannah this implementation is just utter bollocks. Linking Photoshop UI scaling with Windows just doesn't work. Thats my feedback! Why can't Adobe just get this sorted? In fact I'm seriously considering quitting Adobe CC if you don't. It's just not good enough. All your other apps you've got working fine but Photoshop your main app is left with this sub standard implementation. If this implementation was that good why don't all your apps use it? #jokers

24 Messages

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576 Points

3 years ago

Same problem here. Good to hear I am not the only one with this problem. I will try and see how it looks on my other PC...

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Benny & Martin,

Thanks for the feedback. If you go to the Photoshop.exe file, right click and from that menu choose Properties > Compatibility - can you see if Override DPI Scaling is checked? If it is, uncheck it and see if that makes your UI better.

Here's a link with info on this issue https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html

Thank you,
Hannah

24 Messages

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576 Points

3 years ago

Hi Hannah, Thanks for the fast reply.

I tried that (I tried many things, I even tried using the old Windows 8.1 DPI scaling on my Windows 10 Creator’s Edition) but it doesn't have any effect, unfortunately.

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

So just to verify, you're currently running Win 10 Creator's Edition?

24 Messages

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576 Points

3 years ago

Yes, that's correct. And I also checked on my desktop, also running Win 10 Creator's Edition. I have the problem there. I think it might be related to the fact that the standard (factory default) Windows scaling on these computers is 125% in combination with the fact that UI scaling in the new version of Photoshop is not responsive on my computers (and it was in the previous versions).

9 Messages

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286 Points

3 years ago

I tried it too and it didn't work. Yes I'm running Windows 10 CE. I tried many things. The only solution that worked for me was re-installing version 9.0.0 but I'm missing out on the new features.

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Just a few more questions: 

1. What is your scale factor set to? --- Right click on the desktop, go to Display Settings >  Display and then under Scale and Layout what is that set to? 

2. How many monitors do you have and what is the scale factor of each?

3. Can you give us the version number of your OS? --- go to the magnifying glass (to the right of the window on your task bar), type "Command" and hit enter and then in the terminal window type "ver" and hit enter and it will bring up your current version.

Thanks!!! 

24 Messages

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576 Points

3 years ago

So for me it's as follows:
- The scaling factor is 125%
- I use one monitor
- The OS version is 10.0.16299.192

9 Messages

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286 Points

3 years ago

For me it's:
- The scaling factor is 125%
- I use two monitors. 
(Left monitor: 125%)
(Right monitor: 100%)
- The OS version is 10.0.16299.192

24 Messages

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576 Points

3 years ago

Here a screenshot of how it looked with the previous version of Photoshop (19.0.1):


And here a screenshot of how it looks with Photoshop 19.1:

Adobe Administrator

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740 Messages

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16.4K Points

I added your screenshots to the case, Martin. Thanks for including those.

9 Messages

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286 Points

I can give screenshots tomorrow if needed, but it looks the same as Martins.

Adobe Administrator

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740 Messages

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16.4K Points

Thanks Benny. You and Martin have been very helpful. If you add screenshots I'll add yours to the case also.

~Hannah

24 Messages

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576 Points

I have been in contact with your colleague. I understood that what I see, is the correct behavior of version 19.1. However, that means that in future updates, I would like to see the possibility to scale the UI of Photoshop down. 

Update: for now I went back to the previous version of Photoshop, as this new UI scaling does not look proper to me. Unfortunately, this is the first time ever that I am not happy with a Photoshop update.

Adobe Administrator

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740 Messages

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16.4K Points

I'm sad to hear that but I think that the need/desire to also scale down is now known and this thread lends credibility to that. We'll keep you posted on it.

~Hannah

3 Messages

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124 Points

3 years ago

Hello
I also have the same problem completely
Is there any solution?

24 Messages

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576 Points

I understood there is no solution and that this is intended behavior. 

3 Messages

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124 Points

I do not think it's just a mistake
Because UI Scaling Option No longer offers anything
and other Adobe applications Works in a natural way

24 Messages

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576 Points

It's indeed not a mistake. And the UI scaling in Photoshop is there now only for Camera RAW. It has indeed no impact on the interface of Photoshop.

9 Messages

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286 Points

Yea, no solution yet. For now I just re-installed the previous version until someone finds a solution.

Adobe Administrator

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740 Messages

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16.4K Points

Hi Ahmed,

It is working as intended. If you have Win 10 Creator's addition or later, the scaling in Photoshop is driven by your monitor settings, as controlled by Windows. If you right-click on your desktop choose System > Display and you control the scaling from there. Photoshop will change based on the scaling you choose in your OS.

Thanks,
Hannah

1 Message

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84 Points

3 years ago

I ́m also with that problem. 
Too sad to know that this is the normal behavior of Photoshop right now. 

24 Messages

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576 Points

Yes, I agree. But hopefully if there are enough people that are not happy with the Photoshop scaling being slaved to that of Windows, they will add an option to either down scale the UI or to revert to the old scaling behavior. 

4 Messages

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104 Points

3 years ago

Add me to the list of unhappy 19.1 users.  This worked fine yesterday.  Today it is broken.  Not happy.

1 Message

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60 Points

3 years ago

I also have the same problem, its very annoying!