patrick_mauldin's profile

30 Messages

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2K Points

Sun, Jan 28, 2018 1:07 AM

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

8 Messages

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178 Points

3 y ago

Whats going on with Adobe Photoshop new version. Getting problem with png file format. Photoshop not able to open png file in correct way.

1 Message

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60 Points

3 y ago

I'm having the same issue! 

Adobe Administrator

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755 Messages

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16.6K Points

Sorry to hear that but it will be resolved in the next update. If you post to this thread or click Me Too you'll be notified when that update becomes available.

Thanks,
Hannah

3 Messages

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140 Points

3 y ago

Me too, ridiculous. What's happening with adobe at the moment. Endless problems since updating. Have to use Preview to open a png. It's a good job I'm not spending nearly £50 a month for CC. Oh hang on

16 Messages

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336 Points

3 y ago

Hi, solved the opening issue by disabling in preferences plug-ins "allow extensions to connect to the internet" as suggested by Hannah.
BTW didn't have the problem with Lightroom CC
However why are the files opening as "Indexed color" and not RGB?
My export setting:
PNG-8
Perceptual
Diffusion
Transparency
No transparency ditter
Embed color profile (it's Adobe RGB (1998)

Looking forward to your reply, thanks

Adobe Administrator

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755 Messages

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16.6K Points

separate issue

Please reference the new conversation here: PS 2018: Why are my files opening as "Indexed color" instead of RGB

1 Message

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60 Points

3 y ago

me too

30 Messages

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2K Points

3 y ago

OP Here.....

Came across a new problem with Photoshop & pngs....

I had cut this woman out in Photoshop and saved it as a png. The new png file that was created added some odd little bits and pieces beside her face that were not in the actual working document. They were random parts of the image that were duplicated and pulled there.

I even put that resulting png file in After Effects and the odd glitched elements showed up in AE as well.

When I quit Photoshop to restart it, it actually removed the glitched elements from the png file and therefore AE updated to not show them as well.

Very odd.

1 Message

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82 Points

3 y ago

Having the same problem. And not just that but a lot of others. Since I've upgraded to 2018 version nothing is working properly and it's such a waste of time and my money. I'm so disappointed by Photoshop cc 2018!!!

12 Messages

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258 Points

Dito - They (adobe) has totally stopped caring about their customer's wishes - all they care about are their customers' Money.

Photoshop adheres to one LAW only. Murphey's Law. Every that can go wrong WILL go wrong.

118 Messages

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2.8K Points

3 y ago

This reply was created from a merged topic originally titled Cannot open Screen Shots (.PNG) in Photoshop CC2018.

All of the sudden I can't open any screen shots in Photoshop!? I don't know why...Any screen shot I take with the grab app or the Logitech mouse button isn't opening and looks like below:



What's happening? And is there anyway to fix this?

TIA :)

3 Messages

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140 Points

It does this with all png's. I have just reverted back to a previous version of Photoshop to get around it. Defeats the object of paying for software that includes updates that are not fit for purpose.

21 Messages

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558 Points

Sadly, not until Adobe's marketing feels their customers have suffered enough to make it worth their while.Adobe doesn't give a shit about its customers.  This sort of bug requires an immediate fix! Not waiting until the next quarterly or annual patch or release!

1 Message

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60 Points

3 y ago

Please fix soon!

2 Messages

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114 Points

3 y ago

I bet everyone here has this on a mac. Me and a colleague are replicating this with JPGS.  Its mental. My money is on this been a mac graphics graphics processor bug. I noticed a similar issue 3 years ago when "quick-looking" very long / tall spreads (large pixel dimensions) via the  "preview" native mac os  app, once they touch preview app's render engine they get corrupted. Try CC PS graphics setting to normal / basic turn of processor computation blah blah blah and optimize your cache tile size) oh and reset your SMC  + PRAM.. I think you can also hold a some combo of btn's and reset your prefs in CC on opening. It's a massive massive drag  but it is the only way I could fix it myself. I efen hate CC for UI design. CS6 was the last bastion of reliable robustness. Seriously only use this crud-family of software because im trapped in my company Cloud plan. All those useless features, all those bugs. Not to mention library sync, F off. Open source software like Sketch Ruby is way more reliable lately.

1 Message

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82 Points

3 y ago

At least - having finally worked out it was PNG only (changed screen grabs in terminal to be saved as JPG and cured issue) I can stop worrying about my MBP GPU being fried!

2 Messages

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84 Points

3 y ago

This reply was created from a merged topic originally titled PHOTOSHOP Graphics glitch with lines, colors, and other file graphics.

There is a major glitch where when opening images in PS or opening smart objects or dragging and dropping graphics, the layer starts glitching in random colors, shapes, and lines. It happens randomly. You must restart PS every time it happens to clear it and it’s happening more and more. Not sure if this is an Apple Issue or a Photoshop issue.

See screenshots: 
https://product-images.ibotta.com/admin/2018-03-07/7f3cece9994c2cfescreenshot_1.png
https://product-images.ibotta.com/admin/2018-03-07/9dc5680b9abc40bbscreenshot_2.png
https://product-images.ibotta.com/admin/2018-03-07/bd94cad7a9552f38screenshot_3.png

2 Messages

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82 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop CC 2018: Image distorts when opening or placing into project.

I open up any jpeg or png image in photoshop and the only way I can describe it is that it glitches out/ distorts itself and it won't bring up my image to work with. It comes up as different colored bars and I can see different images I've worked with before inside of those colored bars

Adobe Administrator

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755 Messages

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16.6K Points

Hi Alex,

The png distortion is a known issue and will be resolved in the next update to Photoshop. But you're seeing the same distortion with jpgs? Your video only includes a png - do you have a screen capture showing that distortion with a jpg?

Thanks,
Hannah

1 Message

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60 Points

Any idea how long until the next update? I hate having to quit PS and restart it all day long!

6 Messages

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114 Points

Hi, I'm just chiming in here to say that the latest update seems to have resolved the issue for me. I'm now able to open .png files with no problem. 19.1.1 Thanks Hannah for taking all the heat.

Adobe Administrator

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755 Messages

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16.6K Points

Hi Stuart,

This will actually be resolved in 19.1.2, so if you're running 19.1.1 you may still run into this. However I'm not surprised that you aren't necessarily seeing it since this is an intermittent issue. 

That said, I will post to this thread when 19.1.2 becomes available. 

Thanks,
Hannah 

3 Messages

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140 Points

Yes I have the issue on 19.1.1 and only happened with this update. 19.1 was fine. Not impressed

2 Messages

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80 Points

3 y ago

This reply was created from a merged topic originally titled Big bug - images explodes!.

Hi,
sometimes when I open a png or jpg files this is the outcome.
Sometimes it happens as well when I resize an image with a smart object which "explodes"  
in a multicolor image. It's not so smart.
Quit PS, reopen image and it's all right

Thanks

1 Message

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62 Points

3 y ago

I work with PNG files all day so this is a major disturbance! I have to export the files first to prevent this from happening which adds up fast time wise...