patrick_mauldin's profile

30 Messages

 • 

2K Points

Sun, Jan 28, 2018 1:07 AM

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

Adobe Administrator

 • 

755 Messages

 • 

16.6K Points

3 y ago

Hi Everyone,

Thank you for including your files and system info to help us get to the bottom of this issue. It has been submitted to our engineers and we're working on a fix. In the meanwhile, if your workflow permits disabling extensions, that seems to resolve the issue for everyone who has attempted it.

1. Go to Preferences > Plug-Ins > Filters & Extension Panels and then uncheck the boxes in the screenshot below
2. Restart Photoshop and open your png again.

Thanks,
Hannah

Champion

 • 

1.9K Messages

 • 

27.5K Points

Thanks for your efforts and for keeping us posted. 

5 Messages

 • 

122 Points

This did not resolve my issue. Still had to restart Photoshop for the png to load properly

Adobe Administrator

 • 

755 Messages

 • 

16.6K Points

Hi Ross,

Let me know if you see it again after restarting Photoshop. After making a change to Preferences it is necessary to restart Photoshop for the change to take effect (I edited the instructions also).

Thanks,
Hannah

5 Messages

 • 

122 Points

Will do. Thank you!

1 Message

 • 

64 Points

Ahh! That worked like a charm. Thank you, Hannah!

5 Messages

 • 

122 Points

Unfortunately it was only temporarily successful for me. It worked fine yesterday, but this morning png’s are back to loading improperly

4 Messages

 • 

122 Points

Ack same for me- everything is back to being glitchy.

2 Messages

 • 

72 Points

Worked – but  disables the CC-Libraries...

7 Messages

 • 

210 Points

3 y ago

Its back!!  Is there a solution already? 

5 Messages

 • 

122 Points

3 y ago

It happened again this afternoon. I snapped a screenshot (attached) and have included the system report below.

 


Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 36
Operating System: Mac OS 10.13.3
System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2700 MHz
Built-in memory: 16384 MB
Free memory: 8216 MB
Memory available to Photoshop: 13450 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1050, right=1680
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=2
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon Pro 455 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 455 OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 31 2017 18:30:00)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) HD Graphics 530"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Dec 19 2017 21:05:50)"
clgpu[0].CLBandwidth=2.26885e+10
clgpu[0].CLCompute=96.1148
nativegpu[0].NativeName="Intel(R) HD Graphics 530"
glgpu[1].GLVersion="2.1"
glgpu[1].IsIntegratedGLGPU=0
glgpu[1].GLMemoryMB=2048
glgpu[1].GLName="AMD Radeon Pro 455 OpenGL Engine"
glgpu[1].GLVendor="ATI Technologies Inc."
glgpu[1].GLVendorID=4098
glgpu[1].GLRectTextureSize=16384
glgpu[1].GLRenderer="AMD Radeon Pro 455 OpenGL Engine"
glgpu[1].GLRendererID=16915465
glgpu[1].HasGLNPOTSupport=1
glgpu[1].CanCompileProgramGLSL=1
glgpu[1].GLFrameBufferOK=1
glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[1].CLPlatformVersion="1.2 (Oct 31 2017 18:30:00)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="AMD Radeon Pro 455 Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=16915456
clgpu[1].CLDriverVersion="1.2 (Dec 20 2017 17:28:06)"
clgpu[1].CLBandwidth=6.64834e+10
clgpu[1].CLCompute=203.126
nativegpu[1].NativeName="AMD Radeon Pro 455"
License Type: Subscription
Serial number: 91190545649835475903
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2018/
Photoshop scratch has async I/O enabled
Scratch volume(s):
 Startup, 465.6G, 128.1G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-Ins/

Installed components:

  dvametadata.framework   dvametadata   11.1.0.0   
  AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451
  ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
  ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
  AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0   
  boost_system.framework   boost_system   11.1.0.0   
  AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
  AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342
  AdobeOwl.framework   AdobeOwl   5.2.11   
  mediacoreif.framework   mediacoreif   11.1.0.0   
  manta.framework   manta   2.0.00.1   1.
  dvaunittesting.framework   dvaunittesting   11.1.0.0   
  AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
  k2.framework   k2   1   
  AIDE.framework   AIDE   1.5.0.36540   79.574279
  dynamiclink.framework   dynamiclink   11.1.0.0   
  dvametadataUI.framework   dvametadataUI   11.1.0.0   
  UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
  AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526
  boost_filesystem.framework   boost_filesystem   11.1.0.0   
  AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342
  AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451
  AdobeLinguistic.framework      22175   
  dvaplayer.framework   dvaplayer   11.1.0.0   
  PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87   
  AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342
  adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
  AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619
  AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411
  dvacore.framework   dvacore   11.1.0.0   
  AdobePIP.framework   AdobePIP   7.4.1.109.46827   
  AdobePDFSettings.framework   AdobePDFSettings   1.4   
  AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
  dvatransport.framework   dvatransport   11.1.0.0   
  Cg.framework   NVIDIA Cg      
  boost_signals.framework   boost_signals   11.1.0.0   
  AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451
  AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298
  dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
  LogSession.framework   LogSession   7.4.1.109.46827   
  PlugPlugExternalObject.framework      8.5.0.87   
  AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526
  AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907
  dvametadataapi.framework   dvametadataapi   11.1.0.0   
  CITThreading.framework         
  WRServices.framework         
  amtlib.framework   amtlib   10.0.0.221   
  AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342
  boost_threads.framework   boost_threads   11.1.0.0   
  aif.framework   aif   6.0.00.1   1.
  AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342
  dvamediatypes.framework   dvamediatypes   11.1.0.0   
  AdbePM.framework   AdbePM   2.5.00.377243   1.578146
  boost_date_time.framework   boost_date_time   11.1.0.0   
  AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572
  dvaui.framework   dvaui   11.1.0.0   
  ahclient.framework   ahclient   3.0.0.6   
  ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
  dvamarshal.framework   dvamarshal   11.1.0.0   


Required plug-ins:

  3D Studio 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Accented Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Adaptive Wide Angle 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
  Angled Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Average 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
  Bas Relief 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  BMP 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
  Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
  Chalk & Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Chrome 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Cineon 19.1.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
  Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
  Collada DAE 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Color Halftone 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Colored Pencil 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  CompuServe GIF 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Conté Crayon 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Craquelure 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Crop and Straighten Photos 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
  Crop and Straighten Photos Filter 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Crosshatch 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Crystallize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Cutout 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Dark Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  De-Interlace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Dicom 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
  Difference Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
  Diffuse Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Displace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Dry Brush 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Eazel Acquire 19.1.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
  Entropy 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Export Color Lookup Tables 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
  Extrude 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  FastCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
  Fibers 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Film Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Filter Gallery 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Flash 3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Fresco 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Glowing Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Google Earth 4 KMZ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Graphic Pen 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Halftone Pattern 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Halide Bottlenecks 19.1.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
  HDRMergeUI 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
  HSB/HSL 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  IFF Format 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  IGES 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Ink Outlines 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  JPEG 2000 19.1.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
  Kurtosis 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Lens Blur 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
  Lens Correction 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
  Lens Flare 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Liquify 19.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
  Matlab Operation 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
  Maximum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Mean 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Measurement Core 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
  Median 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Mezzotint 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Minimum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  MMXCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
  Mosaic Tiles 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Multiprocessor Support 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
  Neon Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Note Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  NTSC Colors 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
  Ocean Ripple 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  OpenEXR 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Paint Daubs 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Palette Knife 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Patchwork 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Paths to Illustrator 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  PCX 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
  Photocopy 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Photoshop 3D Engine 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “Photoshop3DEngine.plugin”
  Photoshop Touch ©2013-2018 Adobe. All rights reserved. - from the file “PSDX.plugin”
  Picture Package Filter 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
  Pinch 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Pixar 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
  Plaster 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Plastic Wrap 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  PLY 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Pointillize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Polar Coordinates 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Portable Bit Map 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
  Poster Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  PRC 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Radial Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Radiance 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
  Range 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Render Color Lookup Grid 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
  Reticulation 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Ripple 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Rough Pastels 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Save for Web 19.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
  ScriptingSupport 19.1.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
  Shake Reduction 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
  Shear 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Skewness 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Smart Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Smudge Stick 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Solarize 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
  Spaces 19.1.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
  Spatter 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Spherize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Sponge 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Sprayed Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Stained Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Stamp 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Standard Deviation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  STL 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Sumi-e 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Summation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Targa 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Texturizer 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Tiles 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Torn Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Twirl 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  U3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Underpainting 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Vanishing Point 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
  Variance 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
  Virtual Reality Modeling Language | VRML 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Water Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Watercolor 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
  Wave 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Wavefront|OBJ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
  Wind 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
  Wireless Bitmap 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
  ZigZag 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions: NONE

Installed TWAIN devices: NONE

5 Messages

 • 

122 Points

3 y ago

Also, after restarting again, the png loaded properly but when I went to transform the image with cmd+T the png corrupted. A restart of PS was required to transform the png

14 Messages

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454 Points

3 y ago

I'm certain this thread needs no more examples however an interesting thing happened just now. Having previously suffered from PNGlitchTM (see earlier posts) it seems to have gone away for a little while until now but a little differently.

I was just working on a .psd which has an embedded PNG Smart object and it opened up absolutely fine....


 I needed to 'rotate canvas' and so did so via 'Image/Image Rotation/Rotate 90degrees' and it went PNGlitch on me.



It was being fed directly into After Effects and the exact same pixel perfect glitchness has followed all through that chain..




From that point onwards opening any PNG in Photoshop gave me PNGlitch.

Closing and restarting Photoshop has allowed me to now open PNGs however opening up that previous psd with the embedded PNGlitch opened it up with exactly the same pixel perfect glitch. Now the only reason I find this strange is...
1) That it happened while I was using a document with a PNG (which has never happened to me before, it was always in opening it)
and
2) The pxiel-perfectness has never happened either - that is when it's PNGlitched before any zooming in and out radically changed the glitch.

Anyhow, hope you're managing to make sense of this Hannah, we are all rooting for you!

3 Messages

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124 Points

3 y ago

Since the fixed issues list for 19.1.1 doesn't include a fix for the png glitch issue, I am correct in assuming that upgrading to 19.1.1 will not fix this issue?

30 Messages

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2K Points

That would be too generous of Adobe. They like to make us wait 3-4 updates before fixing any glaring issues like this one.

Adobe Administrator

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755 Messages

 • 

16.6K Points

You are correct that the PNG distortion issue is not resolved in today's release, Matt.

This issue is turning out to be more complicated. We are actively working on it. Our hope is that it will be resolved in the next release.

Thanks,
Hannah

3 Messages

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124 Points

OK, Thanks it sounded like you guys were having issues re-creating the issue and tracking it down.

2K Messages

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35K Points

> This issue is turning out to be more complicated. We are actively working on it. Our hope is that it will be resolved in the next release.>

I can see why this is more complicated that anyone would guess. It just happened again to me—with weeks of not happening at all. I would have thought running a filter would affect it more often, since I run one of two 3rd party filters almost every day. Extensions? They're always plugged in and ready to run, whether I use them or not, and today I didn't use any of them except Doco, which I use daily. Nothing at all unusual was involved. 3 layers, no Background layer, and all I did was drag a PNG file into the document and got the messed up preview. That occurred with any PNG file I dragged in until I quit and relaunched, which is what fixed it the only time it occurred before.

Oh, both times it's occurred, the file was unsaved. But that's normal when I start out, too. And the document was Adobe RGB, but some of the elements being dragged into it were sRGB. Again, nothing uncommon. If there are other steps to take with something this random and infrequent, let me know.

2 Messages

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112 Points

Hi Hannah,

Not sure if you're aware, but this bug is also in InDesign!

Adobe Administrator

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755 Messages

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16.6K Points

Hi Ryan,

I'm not sure if anyone was aware of that, but I appreciate the information. I'll see if there's an InDesign case related to this also.

Thanks,
Hannah

Adobe Administrator

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755 Messages

 • 

16.6K Points

Hi Ryan,

I didn't find a case for this filed with InDesign. Do you have any screenshots that you could share of this behavior happening in that app? Feel free to either post it here or email me anything that would help them see the problem and I'll include it in the case.

Thanks,
Hannah

12 Messages

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252 Points

3 y ago

This reply was created from a merged topic originally titled Screenshop Bug in Photoshop CC 2018.

Mac OS Screenshots appear glitched when opened in Photoshop CC 2018

2 Messages

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112 Points

3 y ago

This bug is also affecting InDesign!

Champion

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1.1K Messages

 • 

21.5K Points

Hello, please report the issue (with a link to this thread) on https://indesign.uservoice.com

8 Messages

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196 Points

3 y ago

Hi Hannah,
Unchecking the Allow Extensions and Load Extension Panels worked fro me but doing that has stopped the dialogue box appearing when I try to use Export As.  I found a post from last year that said ticking these boxes was the way to get the Export As dialogue to appear!  So we have a conflict here if like me we want to do both.  I want to open a png, change hue and saturation with an adjustment layer and then Export As a jpg.

8 Messages

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178 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop CC 2018 (Version - 19.1.1) not opening image files properly..

Whenever I am opening an image file like .png, .jpg, .gif etc.. Photoshop corrupting the image. Please check attached image. Currently, I'm using macOS high sierra.

& Please try to resolve this issue asap.




Adobe Administrator

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755 Messages

 • 

16.6K Points

3 y ago

Hi Everyone,

Thank you for the screenshots and files that helped us reproduce this issue. This problem will be resolved in the next update of Photoshop. I will post to this thread when that update becomes available.

Thank you,
Hannah

8 Messages

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178 Points

Hannah Any updates about this issue?

Adobe Administrator

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755 Messages

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16.6K Points

Hi,

Not as of today, no. I will post to this thread when the update becomes available. You would also see it if you opened up your Creative Cloud desktop app.

Thanks,
Hannah

1 Message

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62 Points

Hi Hannah,

I've been having the same issue with PNG files. When you say an update to fix this is coming, are you talking days, weeks, or months? Ballpark estimate is fine since it will help determine my interim solution.

21 Messages

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558 Points

Glad to hear this is already fixed. Any timing on pushing out the update?Can a minor update be sent with just this issue? I'm really stuck on why current job with no way to edit my files at the moment....  Well, I guess I could use another product, but that defats the purpose of spending $120 a year, doesn't it?

Adobe Administrator

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755 Messages

 • 

16.6K Points

Being a publicly traded company I can't share timelines, but releases come out at fairly reliable intervals, so looking at those should give you a general idea. Here are the last few:

19.0         Oct 19
19.0.1     Nov 13
19.1         Jan 23
19.1.1     Feb 12

This one will be resolved in the next release, which is 19.1.2. Hope that helps.

Thanks,
Hannah

12 Messages

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258 Points

Hi Hanna,

why is that the general quality of adobe products has become so bad ?
Your subscription service should have provided you with more cash thus upping your Quality Assurance Department. But it is quite the contrary. People have never been more unhappy with your software which in return has never been more buggy !

The competition is literally running circles around you when it comes to build quality. It is not quite there yet, feature wise but in another year or two it will be.

Photoshop paved the way for adobe but at the rate at which you continue to degrade it, it could also become the software which destroyed you ! 

I really don't want to switch but I spend a lot of hours in PS every day and 80% of that time I am getting frustrated due to all the bugs you have piled up the past 8 years. I used to have less features in photoshop back in the days but when I was working with the software I might have gotten frustrated due to not being able to make a deadline or nail a design but this day and that in the year of Lord 2018 the bugs in PS are unbearable and causing 100% of frustration. Heck, I don't even get to be frustrated over not meeting a deadline I am already so frustrated over Photoshop's BUGs at that point that it doesn't matter . Don't you have beta testers anymore ?

8 Messages

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178 Points

Hello Hanna!!

This is an almost 1-month-old issue... What are you doing guys??
Every half an hour I'm doing restart Photoshop to open every PNG files. When will this one be resolved in the next release?

Champion

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3.6K Messages

 • 

60.5K Points

I understand your frustration, but some things are easier to solve than others. And every solution has to be tested, to make sure that it doesn't introduce new bugs. It can be hard to have patience, but one thing you cam be sure about is that 'these guys' are not playing cards while you are waiting for a solution.

Johan W. Elzenga,

http://www.johanfoto.com

2 Messages

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112 Points

Wow, getting really tired of all the whining in my inbox every day. Put your big boy pants on and do a roll back already. Isn't that what it's there for? I dealt with this issue a full 30 min before rolling back to a previous version. I spent one hour re-setting my preferences and plugins and it's been smooth sailing the past month. I can now (quietly) wait for the update to come through without stressing. There's nothing in the current buggy version I'm missing out on, I have a perfect product that does what I want and my work flow continues without interruptions. If you're not prepared for the speed bumps life throws at you, you're not going to get very far very fast. 

6 Messages

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114 Points

I here you, but you know what? Adobe now charges 50 bucks a month for the privilege of not whining...

30 Messages

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2K Points

Shawnna, it would be one thing if this was a standalone product that you purchase once and then never pay for again... but guess what - Adobe is taking money out of our pockets every month for more and more bugs each time.... and they just INCREASED THE FEE! Pretty unacceptable.

2 Messages

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110 Points

3 y ago

Same Glitch here! and many others!!! What are you doing Adobe!???
 

Champion

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1.9K Messages

 • 

27.5K Points

If you peruse this thread you should notice that Adobe personnel is aware of this issue and is working on rectifying it.

As for »many others« you may want to ascertain whether they are actual bugs (as opposed to user errors, malfunctions that basic trouble-shooting can correct etc.) and then see if reports on those exist and otherwise post them. 

Champion

 • 

1.1K Messages

 • 

21.5K Points

Hello!
Remember that once a fix is issued, it needs to be tested to make sure if it does impact other areas of the application.
Also, one of the advantages of Creative Cloud is that you can install older versions of the application, to work around your issues...

2 Messages

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90 Points

3 y ago

same problem here. png always open distorted. Once it restarts it is fine again. does rolling back  PS or Mac version helps solve the problem or no?

I need to get things done today. what would be the best way to do it?

MacOSX 10.13.3
PS CC 19.1.0

3 Messages

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150 Points

Meghal, I'm not an expert, but before I downgraded to PS 2017 yesterday, I followed the instructions elsewhere in this thread to uncheck the extensions boxes in Preferences: Preferences-->Plug-Ins, UNcheck "Allow extensions to connect to the internet" and UNcheck "Load extension panels". Followed by a restart of PS. That worked for me. It doesn't seem to help everyone, though... But, try it before you revert to 2017. Cheers, and good luck today. 

2 Messages

 • 

90 Points

Hi Julianna

Thank you for the reply. I tried and it is working now. I hope it stays the way it is. if not, I will degrade it later. 

cheers.

2 Messages

 • 

76 Points

3 y ago

Every PNG I attempt to open gives me the same pixellated, distorted, saturated color images as others are seeing. The one previous suggestion of disabling plug-in extensions worked for me so far. I'm hoping doesn't cause other problems for me though.

1 Message

 • 

60 Points

3 y ago

Okay thank G I'm not going crazy. Everytime I open up a PNG file it looks like a digital rainbow. Photoshop CC is very buggy. It's also hard to select objects. The older photoshop programs were made much better. Did Apple buy Adobe? lol

2K Messages

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35K Points

Since the folk with the worst problems seem to be on either Win 10 or High Sierra, I'd guess that Adobe just can't keep up with all the terror those 2 are inflicting on us. <BG>

7 Messages

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362 Points

I'm on sierra (low). Have experienced this as a moderate problem, meaning a pain, but I can still work.