patrick_mauldin's profile

30 Messages

 • 

2K Points

Sun, Jan 28, 2018 1:07 AM

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

7 Messages

 • 

226 Points

3 y ago

This reply was created from a merged topic originally titled PNG files open crazy in photoshop CC2018.

So I used to be able to drag a .png file into my artboard, or file > open, or drag the file to the photoshop app. However, this glitch crazy acid trip keeps happening. I uninstalled and reinstalled but still not working. 

screen capture https://screencast.com/t/dV9Nb6CIaL
screen shot of .png open in photoshop https://screencast.com/t/QjwCBOPL7

As cool as this looks it's not convenient to my workflow at all.


Any thoughts?

7 Messages

 • 

226 Points

3 y ago

Having the same issue https://feedback.photoshop.com/photoshop_family/topics/png-files-open-crazy-in-photoshop-cc2018?topi...

Hannah's test worked as well, just getting error messages when I open photoshop. 

1 Message

 • 

60 Points

3 y ago

This is happening for me at least once a day. Restart Photoshop and seems to temporarily fix the problem. Although, not the most convenient method. Doesn't matter what the PNG is because once restarted it works fine. Only happening since I updated to CC 2018.

1 Message

 • 

62 Points

3 y ago

Getting the same thing. Does go away after restart though. Even weirder is that if I save out one of the broken PNG's using 'save for web', it RE-breaks it making a totally new set of mashed up glitches!

Adobe Administrator

 • 

755 Messages

 • 

16.6K Points

Thanks John - that's good to know! I'm submitting this to our engineers so as much information about how/when it happens is great.

Regards,
Hannah

2 Messages

 • 

72 Points

3 y ago

Same here... Almost all PNGs are scrambled in PS 19.1.0.

I've unchecked "Use Graphics Processor" in preferences and this seems to help, but this isn't a good long-term solution.

I am using a 2017 MacBook Pro with Intel Iris Graphics 650.

3 Messages

 • 

92 Points

3 y ago

This reply was created from a merged topic originally titled Bug when importing / transforming PNG on CC 2018 OSX.

I'm experiecing this problem when importing or transforming a PNG , my drivers are updated. I'm running Photoshop CC2018 in OSX Sierra 10.13.3 with a Radeon Pro 575 (iMac 18.3)

1 Message

 • 

62 Points

3 y ago

Hi,
I am commercially using Photoshop here in Finland with hundreds of PNGs each day. I am having the same problem, but I can add that the colour effect I am getting is a mixture of previously worked on files. Adobe took over my Mac yesterday and did a whole load of resetting of everything, and it worked briefly OK - but now bad again.
I would love a solution to this...

2 Messages

 • 

90 Points

3 y ago

working perfect at my side...version 19.0.1

22 Messages

 • 

596 Points

Dont upgrade to 19.1.

14 Messages

 • 

454 Points

3 y ago

Aha!!! 

Hooray, or rather 'booo' but my PNG issue is back. 

Hooray - in that it means I can have a proper look at Hannah's suggestions and see how they work.

Booo - in that I'm right in the middle of a job again and really don't have time to do this!


Opened up a string of PNGs I've literally just generated from a psd and I got this...





(all of 14 them were screwy)

Here is one of them dropped into the post...



looks fine here.

So I turned off the 'Use Graphics Processor' option and then re-opened them and again...



NB the same file has a different glitch look.

I've got the same System's Info as the one I posted but I can re-copy/paste if that's helpful?

Adobe Administrator

 • 

755 Messages

 • 

16.6K Points

haha I'm sorry Jim. Way to find a silver lining. I submitted the case on this one and I'm adding more details to it as they come in about what's working and what's not. The hardest thing about this issue is that as of yet no one here has seen the same behavior. But thanks for adding more files and info!

Hannah

1 Message

 • 

60 Points

3 y ago

i have the same problem and had to revert back to the 2017 photoshop version. EVERY png i use loads with the colors scrambled and corrupt. 

Adobe Administrator

 • 

755 Messages

 • 

16.6K Points

3 y ago

Can I ask that everyone in this thread who is seeing this problem please click "Me Too" on this issue? The issues we track get ranked by that number and it sounds to me like there are more people seeing this than the vote would seem to indicate.

2 Messages

 • 

70 Points

Hey Hannah. I'm trying to figure out how to get back to this issue. I loved the effects it had, and would really love to  be able to randomly manipulate my art this way again. Is there any way I can access the version of photoshop that contains this glitch?

14 Messages

 • 

454 Points

Evan! What a great post to see after the months of turmoil of Hannah trying to sort this out!

At points I had exactly the same feeling during the process - it was resulting in some really wonderful imagery even though it was enormously getting in the way of the work.

What was so gratifying was the absolute randomness of the colour grids it threw up - although oddly it did also have a sense of consistency within it).

It's funny to see a request to be able to re-implement this 'feature' despite it having been so vilified and brings up the really interesting notion of 'mistakes' creating something that could previously have never been discovered (something at the heart of 'art').

Bravo and I look forward to hearing the reactions this post brings up!

Jim

2 Messages

 • 

114 Points

I am super intrigued by this too.
I always used to call it 'accidental coolness'

...serendipitous CC glitchy goodness.

Glad Evan named and dated his work in the file name. This one piece is so high level  it is gallery exhibit-table generative art.

2 Messages

 • 

70 Points

Glad y'all enjoy my post! Thanks for the kind words, Andre and Jim! I think you both might enjoy knowing two further details about all this. Firstly, I ended up gathering a bunch of these screenshots, cropping them, and titling them "Unintentional Progress #1", "Unintentional Progress #2", etc. And secondly, many of them include the words "NOTHING LASTS", a phrase I use quite frequently. It's become sort of a personal mantra for me, and this glitch is just another in a long line of examples that prove it's veracity.

14 Messages

 • 

454 Points

3 y ago

done (already)!

2 Messages

 • 

112 Points

3 y ago

I reverted back to the 2017 version right away as well since everything was working fine on that release. Unfortunately I didn't have the time to work around the fault or record anything, I had to get working again pretty quick. But I was having the exact same issues outlined by everyone else here. Whenever I saved to PNG from my PSD doc I got a scrambled mess. Restarting solved temporarily on a single file but not across all files.

I did check to see if this distortion was only viewable on the affected computer / software, or if it was in fact a corrupted file - and the distortion carried over to every other program on every other computer.

Thank you to everyone working hard to resolve this!

14 Messages

 • 

454 Points

Regardless of these issues I also wanted to second @Shawnna thank you to everyone (Hannah esp) for working hard to resolve this!

2 Messages

 • 

72 Points

3 y ago

I've noticed a few other strange behaviors that all seem to occur with PNG files.

I do a lot of screenshots for mockups and I am often simply using macOS's built-in screenshot tools to create PNGs of running applications.  This started very recently, but when I open those PNG screenshots in PS (19.1.0) I am presented with the following dialog...

 


In addition, PNGs are often blank when opening with the image only appearing when I move the window.  Then, toggling layers in these file on-off these files (PNGs) has no effect.  Watch this screen capture video of my trying to open the PNG image of the dialog above and be prepared to be puzzled.

EDIT:  Sorry, CloudApp wasn't cooperating, so here it is on YouTube...



The toggling on-off of layers issue has even occured with PSD files, but a restart of PS seems to fix those.

I've never seen behavior like this before in prior PS versions. 

1 Message

 • 

100 Points

3 y ago

Here too. Software is also extremely slow to open and layers lag, even in a very small project. I'm running the latest software.