patrick_mauldin's profile

30 Messages

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2K Points

Sun, Jan 28, 2018 1:07 AM

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

4 Messages

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140 Points

3 y ago

I've clicked "Stop receiving notifications about this problem" on the email notification for the problem every time but still I get emailed replies. Anyone know how to unfollow this officially? Nothing seems to be working and this thread gets a lot of posts.

4 Messages

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144 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop doesn't open images properly.

Whenever I try to open an image saved from the web or saved from a different app (both Adobe's and 3rd party's) it shows a color bands like this. You can see the actual file's screenshot taken from Adobe XD below this image.

 





You can check the original image in this link incase you wanna test.

https://drive.google.com/file/d/1JaXbJaTQhD81zmvxnt9-G9veKXTsCiD1/view?usp=sharing

This is so annoying as I cannot open any images that is modified or created outside Photoshop!

I tried different color settings, but the image only keeps changing into different color bands.


Thanks in advance.

4 Messages

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144 Points

3 y ago

Yes it got fixed. Will post an update if it happens again. Thanks much!

5 Messages

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114 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop: Problem opening PNG files with Colour Profile set to "Display".

After updating to Photoshop 19.1.0 on OS X 10.12.6 this morning I discovered that opening screenshots results in a corrupted image.

Example:

Original screenshot:


How it looks in Photoshop:


This happens consistently with every screenshot, but other files seemed to be fine. If I drag the screenshot into a document as a smart object, it displays fine—until I open the smart object, at which point it corrupts.

I suspected it was something to do with the colour profile as PNGs set to sRBG were opening fine. I made a new document with the colour profile set to Display (the default for screenshots on OS X), put some stuff into it and saved it as a PNG.

Opening that PNG up resulted in the same sort of corruption show above.

So it seems to be limited to PNGs with a colour profile set to Display. Seems small, but it's very frustrating at the moment as I use a lot of screenshots in my work. Hope it gets fixed soon!

2 Messages

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82 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop CC 2018: Placing photos not working.

(photo attached) When I try placing a photo in photoshop, a rectangle of random color appears where the photo should be. It looks like an error on a TV. I can transform it but it still looks like this. Has anyone else had this happen/know how to fix it? 

3 Messages

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120 Points

3 y ago

The problem is when you use iphone's pngs and try opening them with photoshop. The bug is still there.

14 Messages

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454 Points

3 y ago

Just a quick post to say that since Hannah's work (and all the team on this) with the new update I've just realised I've not had a single PNG problem so thanks so much for your work.

You guys rock.