patrick_mauldin's profile

30 Messages

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2K Points

Sun, Jan 28, 2018 1:07 AM

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

3 y ago

This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete

1 Message

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60 Points

4 y ago

Same here. Very annoying.

Photoshop 19.1
macOS High Sierra 10.13.3

1 Message

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60 Points

4 y ago

I have the same problem.

Need to restart photoshop, but it's reappear

14 Messages

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454 Points

4 y ago

This reply was created from a merged topic originally titled PS CC 2018 having problems opening PNG/using PNG as Smart Layer.

PS CC 2018 is having huge problems with some PNGs. I use these regularly in a commercial role and it is becoming a problem.

It started this morning when I tried to drop a PNG into a psd and it came out entirely corrupted.



I then opened the PNG on its own and it was corrupted too...



This is disasterous for me and my deadline. I have limited space on my computer but I have spent the last 40 minutes downloading CC 2017.

Dragging and dropping the exact same PNG into the exact same PSD works...



...as does opening up the PNG on its own...



I suffer a lot of the teething problems of Adobe silently but this is currently the final straw.

The obvious comment is just to use CC2017 but that is inconsiderate of the effort I have taken in using a supposedly market-ready piece of software.

Does anyone know of these PNG problems?

Jim

30 Messages

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2K Points

4 y ago

This reply was created from a merged topic originally titled CC 2018 19.1 Photoshop: PNG files opening with corruption.

I am having the exact same issue.

I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled.

Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat.

Very annoying.

Note: This conversation was created from a reply on: Photoshop 19.1: PNG file corruption when opening (URGENT).

14 Messages

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454 Points

4 y ago

Aha... my post has been merged with this post (see above). Yes, in the same boat! 

It happened to me before opening png screenshots generated from my mac ('applekey' + 'shift' + '3'). Not sure if it's helpful but my PNGs (above) were taken from dropbox although saved locally with Smartsync?

I also realised I didn't post my platform etc...

iMac (Retina 4K, 21.5-inch, 2017)
Processor -   3.6 GHz Intel Core i7
Memory - 16 GB 2400 MHz DDR4
Graphics - Radeon Pro 560 4 GB

Adobe Administrator

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755 Messages

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16.6K Points

4 y ago

Hi Patrick (and everyone else who is having this problem):

Thanks for letting us know and for giving sample files to test.

I'm not seeing these same issues with your files on my machine. Would any of you who are seeing this please try disabling your GPU and then see if how your PNGs look after that? Photoshop > Preferences > Performance and then uncheck "Use Graphics Processor."

Thank you,
Hannah

2 Messages

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90 Points

4 y ago

for me it's working fine.....dragging n dropping perfectly + opening also fine..
 

14 Messages

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454 Points

4 y ago

My CC 2018 is now working fine with regards to the PNG importing/smart object/opening although I couldn't say why (I did have 2017 up and running at the same time earlier so maybe that nudged it back into action).

FYI I am running the 19.1.0 release and this is what my 'performance' window looks like...

6 Messages

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172 Points

4 y ago

This reply was created from a merged topic originally titled Photoshop: Scrambled image when opening.

Second issue in a couple days. For some reason, sometimes when I open images it comes up as just a fustercluck of colours. I can close the image and reopen it but it doesn't help. Closing photoshop doesn't help. 

I'm using PS CC 2018, fully updated, for Mac. 

8 Messages

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226 Points

4 y ago

I'm having the same problem as above! They (.png) open up fine using other programs.

Adobe Administrator

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755 Messages

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16.6K Points

4 y ago

Hi Everyone,

Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier to fix when we are able to reproduce the behavior here. 

Thanks,
Hannah

Adobe Administrator

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755 Messages

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16.6K Points

4 y ago

For those of you still seeing this, are you seeing this 100% of the time when you open certain pngs?

Adobe Administrator

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755 Messages

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16.6K Points

4 y ago

I have another test for this problem, but only for anyone in this thread who considers him or herself to be an advanced user:

Please rename this folder:

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/Extensions 

to......   

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/~Extensions

Then check if you still see the behavior. The ~ basically says do not load (so we're trying to see if this is caused by your extensions)

Thank you!!!

NOTE: This folder is in the application package on Mac. Only people comfortable with renaming paths should try this.

2K Messages

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35K Points

4 y ago

I did see that one time with one document I was working on. I tried various PNG files to see if there was a problem with the individual PNG, and it did it to all of them. On disk they were fine. In 2017, they were fine. In Preview, they were fine. I quit and relaunched PS, and it's never happened since. I've been working with PNG files all day for days since it happened and not seen it again. If I do, I'll follow your instructions here.