Skip to main content
Adobe Photoshop Family

30 Messages

 • 

2K Points

Sun, Jan 28, 2018 1:07 AM

Solved

Photoshop CC 19.1: PNG Images Opens with Distortion

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Responses

Official Solution

Adobe Administrator

 • 

780 Messages

 • 

16.7K Points

3 years ago

This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete

1 Message

 • 

60 Points

3 years ago

Same here. Very annoying.

Photoshop 19.1
macOS High Sierra 10.13.3

1 Message

 • 

60 Points

3 years ago

I have the same problem.

Need to restart photoshop, but it's reappear

14 Messages

 • 

454 Points

3 years ago

This reply was created from a merged topic originally titled PS CC 2018 having problems opening PNG/using PNG as Smart Layer.

PS CC 2018 is having huge problems with some PNGs. I use these regularly in a commercial role and it is becoming a problem.

It started this morning when I tried to drop a PNG into a psd and it came out entirely corrupted.



I then opened the PNG on its own and it was corrupted too...



This is disasterous for me and my deadline. I have limited space on my computer but I have spent the last 40 minutes downloading CC 2017.

Dragging and dropping the exact same PNG into the exact same PSD works...



...as does opening up the PNG on its own...



I suffer a lot of the teething problems of Adobe silently but this is currently the final straw.

The obvious comment is just to use CC2017 but that is inconsiderate of the effort I have taken in using a supposedly market-ready piece of software.

Does anyone know of these PNG problems?

Jim

1 Message

 • 

82 Points

Yes, I am on deadline as well, and PS CC 19 just decided to corrupt my PNG files. I am livid.

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Hi Amy,

I'm sorry for the frustration over your pngs not displaying correctly, but from all the examples I've seen the files themselves shouldn't be corrupt, simply distorted. Are you able to work with extensions disabled? In all the examples I've seen that makes the distortion resolve.

Regards,
Hannah 

19 Messages

 • 

556 Points

Hi Hannah. It’s true the files are not originally corrupt, but when opening the file (transferring it to memory), the app clearly corrupts or mis-decodes the file. Previous versions of Photoshop never exhibited this issue, so workarounds are clearly not a long term solution. Hopefully this has been escalated up to engineering to resolve ASAP. This issue could be due to a memory bug with PSD, a png library issue or something else entirely. In my 15 years of using this app, it’s the most disruptive issue I’ve encountered. Opening PNG files are imperative to many users daily routine.

I have not tried to see if saving a jumbled PNG file after opening it up then bakes in the corruption, but it would not surprise me if that was the case.

2 Messages

 • 

70 Points

Hey everyone, I am just wondering if this issue has been resolved yet as I am having the same issue. I have a school assignment due next week so a reply would be appreciated. 

1 Message

 • 

62 Points

It hasn't been fixed yet :) try to restart photoshop - it helps for a while. Also, avoid PNG files if you can. good luck

2 Messages

 • 

70 Points

Ok thanks, that's exactly what I've done. I changed the png file to another one and it works fine now :)

1 Message

 • 

60 Points

Hi,

I am having the same problems.  Un-ticking those two boxes did not make any difference.

I am having to open the .pngs in Ai, save as .jpg, re-open in PS and then remove the white spaces.

Seeing as we are largely people using this software professionally, we're not making printable cards in Publisher to save money here, perhaps we should invoice Adobe for the extra time it is taking us to complete things ;-)

30 Messages

 • 

2K Points

3 years ago

This reply was created from a merged topic originally titled CC 2018 19.1 Photoshop: PNG files opening with corruption.

I am having the exact same issue.

I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled.

Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat.

Very annoying.

Note: This conversation was created from a reply on: Photoshop 19.1: PNG file corruption when opening (URGENT).

4 Messages

 • 

96 Points

Patrick did anyone ever get this resolved? I'm having the same issue. Will not accept png/screenshots. I was able to import screenshot into AI and export as a psd, then import into photoshop as a psd. What a headache this is.

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Hi Carol,

Perhaps you've seen that this is the official response by now, but the png issue will be resolved in the next update of Photoshop.

Thanks,
Hannah

4 Messages

 • 

96 Points

Hi Hannah,

It was a hair-pulling day over this photoshop glitch. Glad to hear it will be fixed.

For now, the only work around I found is: I have to import everything into adobe illustrator then export the image as a psd to the desktop then embed place it into photoshop document and edit it as a smart object.

It's really adding extra time onto my schedule so I will be very happy when this issue is repaired.

Thanks for getting back to me. Appreciate your quick response. 
Carol

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Sorry for the frustration, Carol. As it's impacting your work on a daily basis, you might want to consider rolling back to a different version until the update comes out. That work around sounds kind of tedious.

If it helps, here's a quick guide for installing previous versions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Hannah

21 Messages

 • 

558 Points

How about Adobe get off their ____ and put out a patch for a show-stopping problem like this?  Adobe should not be making its customers wait until a full release to fix a problem that has absolutely no workaround. 
AND ROLLING BACK TO A PRIOR RELEASE?? ARE YOU KIDDING?What am I supposed to do, roll back to the release to open my file. Then upgrade to use the features I need. Then roll back again to open another file, then update again to edit that?
Do you actually understand what you are requesting your customers to do?
This is stupid!  
It is absolutely unforgivable, the way Adobe is treating its customers on matters such as these.

4 Messages

 • 

96 Points

You know AMPhoto I was worried about this same issue when it comes to rolling back to a prior release. I think I'm going to stay in the present and use this crazy method to work around it with illustrator. This just takes extra time. I don't have a problem importing/embedding psd files so as long as I turn all of my images into psd I can import them. 

Lets hope they are quick on the repair! 

1 Message

 • 

102 Points

Hi, I have ended up reading through this thread after having the same problem with png files on my new MacBook running Ps 19.1.1 but have resolved it by unchecking the 2 extensions boxes in the plugins preferences as advised. (bizarrely they are both checked but working fine on my iMac also running Ps 19.1.1) 

I just thought I'd jump in to confirm that worked for me so hopefully that will work as a temporary fix until the next update.

21 Messages

 • 

558 Points

Thanks for pointing that out Bekki!! Don't know how I missed that before. Maybe something to do with merged comments? (I thought I read all of the comments last week, but do not remember seeing that one for turning off the extensions options.)
Anyway, that fixes my problem as well.  

12 Messages

 • 

258 Points

ow about a "Pause Subscription Payment until Adobe Fix Serious BUG" in the Creative Cloud Application ?

Adobe, you cannot keep taking people's money for incomplete and workflow-stopping software. One thing is to have major bugs in your software which are obviously incapable of fixing, that could/can be understood but when such is the case you should have the decency and professionalism to also compensate people for that in that you charge them 50% less on their subscription until you fix a show-stopping and proved bug.

I wonder why we all keep taking this subscription up the rear and monthly pay a super-premium only to be beta testers. How many of us go to BestBUY and haul a TiVo for $1k home, have it not work and go - "Oh Well, hopefully they'll fix it in a month or two"..,.. No way, anyone experiencing such would immediately return the device, get another or their money back...

If Creative Cloud Subscribers don't pay - Adobe kills the license immediately and does not wait 6 months.

But we can't do that with Subscription-based software. Which is why Subscription-Based software is as bad as Piracy, at least in the case of Adobe. Speedgrade for instance suffers from bugs dated back to 2014. In 2018 Adobe just kills the software and all the folks who subscribed to SG in all those years are left with a software that has NOT gotten any of the serious bugs fixes and is now dead...

If the bible is true then such behaviour is not what is getting you a ticket to heaven !

4 Messages

 • 

96 Points

Bekki-your comment helped me.

This fixed my problem too: go to photoshop preferences -> plugins -> uncheck 2 extensions at bottom of window.

Thank you!

8 Messages

 • 

132 Points

Hi Carol - do you mean the boxes that say "Allow Extensions to Connect to the Internet" and  "Load Extension Panels" ?

14 Messages

 • 

454 Points

3 years ago

Aha... my post has been merged with this post (see above). Yes, in the same boat! 

It happened to me before opening png screenshots generated from my mac ('applekey' + 'shift' + '3'). Not sure if it's helpful but my PNGs (above) were taken from dropbox although saved locally with Smartsync?

I also realised I didn't post my platform etc...

iMac (Retina 4K, 21.5-inch, 2017)
Processor -   3.6 GHz Intel Core i7
Memory - 16 GB 2400 MHz DDR4
Graphics - Radeon Pro 560 4 GB

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

3 years ago

Hi Patrick (and everyone else who is having this problem):

Thanks for letting us know and for giving sample files to test.

I'm not seeing these same issues with your files on my machine. Would any of you who are seeing this please try disabling your GPU and then see if how your PNGs look after that? Photoshop > Preferences > Performance and then uncheck "Use Graphics Processor."

Thank you,
Hannah

2 Messages

 • 

90 Points

3 years ago

for me it's working fine.....dragging n dropping perfectly + opening also fine..
 

14 Messages

 • 

454 Points

3 years ago

My CC 2018 is now working fine with regards to the PNG importing/smart object/opening although I couldn't say why (I did have 2017 up and running at the same time earlier so maybe that nudged it back into action).

FYI I am running the 19.1.0 release and this is what my 'performance' window looks like...

6 Messages

 • 

172 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop: Scrambled image when opening.

Second issue in a couple days. For some reason, sometimes when I open images it comes up as just a fustercluck of colours. I can close the image and reopen it but it doesn't help. Closing photoshop doesn't help. 

I'm using PS CC 2018, fully updated, for Mac. 

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Hi Liza,

Please reference my reply above - would love to hear the results of your test.

Thank you,
Hannah

3 Messages

 • 

82 Points

I am having the same issue and I unchecked the box you requested. Still happening. 

3 Messages

 • 

82 Points

Any news? I'm sitting here at a standstill with my work because of this. 

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

I'm sorry Michelle. So far no one in house is seeing this and we tried the one sample png that a user sent us who said he was seeing this and it looked fine on our machines.

Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier when we are actually seeing it. 

Thanks,
Hannah

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

FYI one user said that dragging and dropping the png made the png render correctly.

3 Messages

 • 

82 Points

Yes, emailing now. 

1 Message

 • 

60 Points

I am having the same issue, so frustrating. Running a clean install on a brand new mac. Really don't know what to do. Are there alternate graphics solutions anyone can suggest? 

1 Message

 • 

60 Points

Same for me. It started happening last week or so. double-click, drag and rop, or file>open. all png images open distorted. I am on a late 2017 MBP 2.9 ghz, Radeon Pro 560, Photoshop 19.1.0. System info: Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64Number of Launches: 5
Operating System: Mac OS 10.13.2
System architecture: Intel CPU Family:6, Model:158, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2900 MHz
Built-in memory: 16384 MB
Free memory: 6325 MB
Memory available to Photoshop: 12658 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Extra Large
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1050, right=1680
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=2
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 31 2017 18:19:43)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) HD Graphics 630"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Nov  9 2017 18:56:54)"
clgpu[0].CLBandwidth=2.31974e+10
clgpu[0].CLCompute=68.3754
nativegpu[0].NativeName="Intel(R) HD Graphics 630"
glgpu[1].GLVersion="2.1"
glgpu[1].IsIntegratedGLGPU=0
glgpu[1].GLMemoryMB=4096
glgpu[1].GLName="AMD Radeon Pro 560 OpenGL Engine"
glgpu[1].GLVendor="ATI Technologies Inc."
glgpu[1].GLVendorID=4098
glgpu[1].GLRectTextureSize=16384
glgpu[1].GLRenderer="AMD Radeon Pro 560 OpenGL Engine"
glgpu[1].GLRendererID=16915465
glgpu[1].HasGLNPOTSupport=1
glgpu[1].CanCompileProgramGLSL=1
glgpu[1].GLFrameBufferOK=1
glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[1].CLPlatformVersion="1.2 (Oct 31 2017 18:19:43)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="AMD Radeon Pro 560 Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=16915456
clgpu[1].CLDriverVersion="1.2 (Nov  9 2017 18:48:40)"
clgpu[1].CLBandwidth=6.70595e+10
clgpu[1].CLCompute=243.62
nativegpu[1].NativeName="AMD Radeon Pro 560"
License Type: Subscription
Serial number: 91190802586807620946
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2018/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.6G, 350.3G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-Ins/

Installed components:

   dvametadata.framework   dvametadata   11.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0   
   boost_system.framework   boost_system   11.1.0.0   
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342
   AdobeOwl.framework   AdobeOwl   5.2.11   
   mediacoreif.framework   mediacoreif   11.1.0.0   
   manta.framework   manta   2.0.00.1   1.
   dvaunittesting.framework   dvaunittesting   11.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.36540   79.574279
   dynamiclink.framework   dynamiclink   11.1.0.0   
   dvametadataUI.framework   dvametadataUI   11.1.0.0   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526
   boost_filesystem.framework   boost_filesystem   11.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342
   AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451
   AdobeLinguistic.framework      22175   
   dvaplayer.framework   dvaplayer   11.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87   
   AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342
   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619
   AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411
   dvacore.framework   dvacore   11.1.0.0   
   AdobePIP.framework   AdobePIP   7.4.1.109.46827   
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   dvatransport.framework   dvatransport   11.1.0.0   
   Cg.framework   NVIDIA Cg      
   boost_signals.framework   boost_signals   11.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451
   AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298
   dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
   LogSession.framework   LogSession   7.4.1.109.46827   
   PlugPlugExternalObject.framework      8.5.0.87   
   AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907
   dvametadataapi.framework   dvametadataapi   11.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   amtlib.framework   amtlib   10.0.0.221   
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342
   boost_threads.framework   boost_threads   11.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342
   dvamediatypes.framework   dvamediatypes   11.1.0.0   
   AdbePM.framework   AdbePM   2.5.00.377243   1.578146
   boost_date_time.framework   boost_date_time   11.1.0.0   
   AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572
   dvaui.framework   dvaui   11.1.0.0   
   ahclient.framework   ahclient   3.0.0.6   
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   dvamarshal.framework   dvamarshal   11.1.0.0   


Required plug-ins:

   3D Studio 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 19.1.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   CompuServe GIF 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Conté Crayon 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 19.1.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 19.1.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 19.1.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 19.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch ©2013-2018 Adobe. All rights reserved. - from the file “PSDX.plugin”
   Picture Package Filter 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PLY 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Pointillize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 19.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 19.1.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 19.1.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”
   Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

7 Messages

 • 

206 Points

3 years ago

I'm having the same problem as above! They (.png) open up fine using other programs.

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

3 years ago

Hi Everyone,

Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier to fix when we are able to reproduce the behavior here. 

Thanks,
Hannah

14 Messages

 • 

454 Points

Hey Hannah, 

Here's the Help > System's info for me...

Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 86
Operating System: Mac OS 10.13.3
System architecture: Intel CPU Family:6, Model:158, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 16384 MB
Free memory: 7697 MB
Memory available to Photoshop: 13623 MB
Memory used by Photoshop: 69 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1152, right=2048
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 31 2017 18:30:00)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="AMD Radeon Pro 560 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Dec 20 2017 17:28:06)"
clgpu[0].CLBandwidth=6.52627e+10
clgpu[0].CLCompute=828.487
nativegpu[0].NativeName="AMD Radeon Pro 560"
License Type: Subscription
Serial number: 90970451833851286760
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2018/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 955.5G, 593.7G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   2.5.00.377243   1.578146
   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
   AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342
   AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342
   AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342
   AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526
   AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298
   AdobeLinguistic.framework      22175   
   AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572
   AdobeOwl.framework   AdobeOwl   5.2.11   
   AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobePIP.framework   AdobePIP   7.4.1.109.46827   
   AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451
   AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451
   AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451
   ahclient.framework   ahclient   3.0.0.6   
   AIDE.framework   AIDE   1.5.0.36540   79.574279
   aif.framework   aif   6.0.00.1   1.
   amtlib.framework   amtlib   10.0.0.221   
   boost_date_time.framework   boost_date_time   11.1.0.0   
   boost_filesystem.framework   boost_filesystem   11.1.0.0   
   boost_signals.framework   boost_signals   11.1.0.0   
   boost_system.framework   boost_system   11.1.0.0   
   boost_threads.framework   boost_threads   11.1.0.0   
   Cg.framework   NVIDIA Cg      
   CITThreading.framework         
   dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
   dvacore.framework   dvacore   11.1.0.0   
   dvamarshal.framework   dvamarshal   11.1.0.0   
   dvamediatypes.framework   dvamediatypes   11.1.0.0   
   dvametadata.framework   dvametadata   11.1.0.0   
   dvametadataapi.framework   dvametadataapi   11.1.0.0   
   dvametadataUI.framework   dvametadataUI   11.1.0.0   
   dvaplayer.framework   dvaplayer   11.1.0.0   
   dvatransport.framework   dvatransport   11.1.0.0   
   dvaui.framework   dvaui   11.1.0.0   
   dvaunittesting.framework   dvaunittesting   11.1.0.0   
   dynamiclink.framework   dynamiclink   11.1.0.0   
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   k2.framework   k2   1   
   LogSession.framework   LogSession   7.4.1.109.46827   
   manta.framework   manta   2.0.00.1   1.
   mediacoreif.framework   mediacoreif   11.1.0.0   
   PlugPlugExternalObject.framework      8.5.0.87   
   PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   WRServices.framework         


Required plug-ins:

   3D Studio 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 19.1.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   CompuServe GIF 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Conté Crayon 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 19.1.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 19.1.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 19.1.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 19.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch ©2013-2018 Adobe. All rights reserved. - from the file “PSDX.plugin”
   Picture Package Filter 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PLY 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Pointillize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 19.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 19.1.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 19.1.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”
   Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   BrushBox  1.2.4 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.derrickbarth.brushbox/index.html”

Installed TWAIN devices: NONE

...although my storm has passed and PNGs are working ok right now!

14 Messages

 • 

454 Points

(wow! Sorry, I didn't realise how much stuff was pasted there!)

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Please don't apologize!!! It's honestly very helpful to have that information with this thread. Thanks! :D 

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

3 years ago

For those of you still seeing this, are you seeing this 100% of the time when you open certain pngs?

7 Messages

 • 

206 Points

No not 100% of the time. Yesterday all png files opened up looking corrupted. Today the same files open fine.

7 Messages

 • 

226 Points

100% of the time I open a .png from file > open, when I drag a .png into an artboard, and when I drag the file to the photoshop app

2 Messages

 • 

90 Points

If a png is the first file type I open after starting Photoshop, they work.  once I have been using PS for a while, opening other file types etc. then the same file (and all png files in general) will show up as a corrupted image, similar to the other images in this thread.  Haven't identified the exact instance where they go from working to not working.

2 Messages

 • 

90 Points

Also, this is definitely just from the latest update 

1 Message

 • 

60 Points

I've been having this issue for about 2 weeks now on 19.1. Mostly, whenever I do a screenshot of anything, it saves as a PNG on my desktop. When I drag-and-drop it into Photoshop, the image almost looks like modern art (which some might appreciate), but I'd prefer to make money and continue with work. I have tried switching off the performance UGP - did nothing unfortunately. Adobe really needs to do an urgent update on this one. Below is a screenshot of what it looks like when I open the file....

7 Messages

 • 

226 Points

Pretty yet so frustrating!

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

3 years ago

I have another test for this problem, but only for anyone in this thread who considers him or herself to be an advanced user:

Please rename this folder:

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/Extensions 

to......   

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/~Extensions

Then check if you still see the behavior. The ~ basically says do not load (so we're trying to see if this is caused by your extensions)

Thank you!!!

NOTE: This folder is in the application package on Mac. Only people comfortable with renaming paths should try this.

7 Messages

 • 

226 Points

This worked for opening the .pngs but now I am getting too many errors when creating new documents. Will revert to 2017 in the meantime!

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Okay thanks for running the test Caitlyn. That's helpful to know!

Hannah

3 Messages

 • 

150 Points

Hannah, I don't know if this helps as I haven't actually done the above test, BUT-- I run PS with no extensions and am having the same issue. 

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Thanks Julianna. You're right - there is no reliable workaround on this issue. Some users stop seeing it for a little while on a restart, but it eventually resurfaces. The resolution will come with the next update.

3 Messages

 • 

150 Points

Thank you for the info-- I was still trying to sort through the thread to find a solution. So, revert to 2017 for now? I've been taking screen shots, because frankly, what I've been getting is beautiful.... Annoying and work stopping... but absolutely beautiful. :D 

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Silver linings! It reminds me of Andy Warhol :) 

But yes you've probably noticed that it happens with pngs only, so besides a restart (which only holds the distortion off for a little while) there is no workaround. In short, yes, you might want to use CC 2017 until the next update.

If you would like to work with the build for awhile that contains the fix and let us know how it goes for you feel free to email me and I could get you set up to do that. I'll put my email below.

Thanks,
Hannah

2K Messages

 • 

35K Points

3 years ago

I did see that one time with one document I was working on. I tried various PNG files to see if there was a problem with the individual PNG, and it did it to all of them. On disk they were fine. In 2017, they were fine. In Preview, they were fine. I quit and relaunched PS, and it's never happened since. I've been working with PNG files all day for days since it happened and not seen it again. If I do, I'll follow your instructions here.

Adobe Administrator

 • 

747 Messages

 • 

16.5K Points

Thanks Cristen. So you also saw it on 19.1?

2K Messages

 • 

35K Points

I'm not getting notifications, so I'm sorry, I missed this even though I've been in the thread. Yes, I've seen it. I'm still seeing it. So that makes twice, or maybe 3 times. Despite always using PNGs, it really is so seldom here running El Cap that I barely feel any pain. Just the nuisance saving, quitting, and relaunching.  '-}