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Adobe Photoshop Family

4 Messages

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100 Points

Tue, Jan 23, 2018 10:41 PM

Photoshop CC 19.1: Document jumps from secondary to primary monitor when I zoom

I have a document open in Photoshop on my secondary monitor (DELL UP2516D). As soon as I click cmd+ or cmd- to zoom in or out, the document jumps to the MacBook's monitor.

I'm using Photoshop 19.1.0 in Standard Screen Mode on a MacBook Pro (15-inch, 2017), 2.9 GHz Intel Core i7, High Sierra 10.13.2.

Responses

Official Solution

Adobe Administrator

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15K Messages

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287.4K Points

3 years ago

One of our QE is seeing a difference on how images that are slightly between screens behave in the new update and engineering will investigate. Thanks

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15K Messages

 • 

287.4K Points

3 years ago

Hi Kevin, we're not able to reproduce that with macOS 10.13.3 which was released today. Can you try updating to 10.13.3 and see if you're still having issue:

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

3 years ago

Hi Jeffrey, thank you for your fast reply. I updated to 10.13.3, and unfortunately I am still experiencing this problem in Standard Screen Mode.

4 Messages

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100 Points

3 years ago

Thank you for looking into this. From what I've experienced, the problem still occurs when the images are centered on the secondary monitor.

Adobe Administrator

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15K Messages

 • 

287.4K Points

Talking with the QE, he's not 100% convinced he's got your case reproduced. Might need a bit more information (screenshots, spaces set-up etc) to make sure we're completely understanding your issue. Do you think you could make a screen video of both screens or screen shots of before and after state?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

I'm experiencing this issue both with my custom workspace, and also in the default Essentials workspace. In the video I am clicking cmd+ to zoom in using my external keyboard.

1 Message

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60 Points

Any news about this? I have the same issue...