Photoshop CC 19.0.1: Text Size Scubby Slider and Up Down Arrow no longer gives live updates

Well, I always keep a local save of my Adobe Settings folder. This way I can overwrite everything when a new version comes out or when I want to revert to a previous version due to bugs, like this one.

But yeah, not being saved to the cloud is non-sense.

But be warned: you will loose almost all your settings.

Not if you backup your folder and then replace the files with the ones you backed up. I did this myself and I have all the settings back (actions, brushes, workspaces, colours, etc)

I know, but there are enough people who did not backup these folders and start the rollback - like me, heh :-)

You did well in warning other users. I tried to edit the comment by making it clear. 
Always make a backup while rolling back. 

I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.

I didn't even know you could do that?! will definately be backing up my settings in the future

Thanks :)

Luckily I did not saved a lot of individual configuration. Yes, now I know it ;-) I haven't the issue with the Alt button on 19.0.0.
Greetings

@Leah, yes you can, but it is a manual backup where you need to go to the folders on your computer and copy paste them to a safe location. 
If you need help with the backup or folders locations, let me know.

@Denny, I'm on Windows, maybe that specific Alt issue only happens in Windows. 

Greetings for both of you. ;)

The issue with the ALT key is specific to Windows and PS 19.0 and 19.0.1.  It actually is specific to the order you press the keys in.  If ALT is not first, you should be fine.  Meanwhile, we're actively working on a fix, the specifics of which are in a different thread.

Hope that helps,
David

Here's that thread: https://console.getsatisfaction.com/photoshop_family/conversations/7614336

Same here. Very frustrating.

Hi Patrick,

That's actually not true.  I and many of the other team members use Photoshop every day.

The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples.  While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly.  And based on the feedback for that problem vs this one, it was the right call.

It's fantastically hard to make everyone happy, particularly when time is short and resources are limited.  We needed to get a fix out ASAP and had to make a trade-off to do so.  But we're actively working on a solution that should ship with the very next release.  More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.

Again, sorry for the hassle you're encountering,
David

David,

I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers. 

And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs... 

But  here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.

You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did. 

(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.) 

Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business. 

Thanks!

I second what David said.  And further would like to hear from ANYONE who feels the loss of the real-time updates, when using sliders, is an advantage.

Yea I contacted Adobe "support" and had a "tech" (who obviously had never used photoshop before) "troubleshoot" my issue for over an hour only for him to stumble across this very thread and say "oh, i guess its a bug and we are going to fix it"..... 

Seriously some of the worst support I've ever received

Anyways , you can read the responses in this thread. Official response is that they are going to bring the feature back in the next update.

Sorry you had that experience, Nick. Yes this is a known issue. If you'd rather go back to a previous version while you wait for the next release to come out, it only takes moments to install a previous version of Photoshop. 

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

Regards,
Hannah

Hey Hannah, thanks for reaching out. I already performed that step. And am successfully working in the previous version. Unfortunately the “support tech” didnt offer any work around to me when “helping” me. I figured it out on my own.

I know you may not be involved directly with the support team and so my frustration is certainly not directed at you. It would be good however to pass along to whoever supervises or manages the support team for photoshop to
1) Check and be aware of known bugs so that they don’t waste a customers time when we reach out for help.

2) make sure support techs know the basics of the software they are supporting. The tech had obviously never used photoshop

3) don’t keep repeatedly trying the same things over and over without changing anything in the approach or in the settings and expecting different results. This was a huge time waster.

Hope this helps improve support! I’ve worked in IT for a few years and know this can be difficult to accomplish, but it is necessary

Bravo Nick!

Hi Nick,

I couldn't agree with you more, but had you not shared your experience I wouldn't know it happened. It's good to get feedback and to be aware that this was your experience with support.

We keep an up-to-date list of known issues/top customer issues, but obviously it's only as helpful as it is referenced. I would have expected the rep you spoke with to have access to it. I'm sorry for your frustration and I don't know why your experience was such that it was but I'll look into it.

I'll pass along your comments. 

Regards,
Hannah

Thanks Hannah! I appreciate the effort

Howdy Nick,

I'd like to apologize for the experience you had with Tech Support.  Adobe's goal is certainly not to waste time or tick off users.  If it makes you feel any better (and hopefully instills more faith in our responses than Tech Support's), Hannah and I are actually on the development team for Photoshop and thus have a better window into what's going on.  Trust me, we are actively working on a fix for this bug and the solution should ship in the next release of the app.  When that is, however, we are not allowed to specify -- you know, publicly traded company and all that.

If you do have issues with our phone support, please do reach out to us via other means.  This forum is a great example.  We only know if there's a problem if you tell us.

Thanks,
David

Hey David, yep I read through all of the earlier responses and I understand a fix is coming in a future update. Glad to know it’s being fixed. I did leave comments on the satisfaction survey I received after my support call as well since I assume someone reviews surveys to look for ways to improve support like my company does.

Sigh...If only Lightroom performance could be fixed in the next update... (wink wink nudge nudge)

littletinyfish,

Sorry for the frustration. I merged your post with a thread that was already in progress concerning this issue. The fonts not updating in real-time is a known issue and will be resolved in the next release of Photoshop. 

In the meanwhile, depending on how much it bothers you or interrupts your workflow, going back to a previous version is a fast and painless option. If you aren't familiar with how to do that, here's a link that explains:

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html

Scroll down to "install previous versions of apps."

Thanks,
Hannah

Howdy LittleTinyFish,

Font Size, Font Face, Leading, Tracking, Scaling, Baseline Shift, etc all still preview live if you do not "bump" (use the Arrow keys) but rather scrub (mouse the control widget) or (in the case of Font Face) you just mouse over a new name in the menus.

Hopefully, that might help you out until we can get the new version released,
Thanks,
David

Thank you both.