brett_danner's profile

2 Messages

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160 Points

Tue, Jan 21, 2014 12:08 AM

Photoshop CC 14.2: Crashes when I select print (win 7)

Every time I choose to print the program crashes and I get an error stating the program has stopped working and will close. I can print the same files on my PS CS 5.1 without problems.

Responses

15.1K Messages

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195.8K Points

8 y ago

What does the crash report say?
What OS version are you using?

2 Messages

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160 Points

8 y ago

It's the Windows screen letting me know "Photoshop CC has stopped working windows is searching for the problem. Next popup says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I'm using Windows 7 OS.

My non CC version of PS CS5.1 prints the documents fine and PS CC prints other files before without any problems.

After doing some testing it appears to be only happening to a set of files recently created. Even when reducing to very low res and 72 dpi and saving in other formats (JPG, TIF etc.) the program stops working when trying to print.

The CC has print features 5.1 doesn't and I would really like to use them since it was a big factor when deciding to pay for the subscription when I already own PS CS5.1.

110 Messages

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1.2K Points

7 y ago

Brett:

This seems like the same problem I have had. There is a long thread on this at
http://feedback.photoshop.com/photosh...

I have found the problem to be
1. You have to previously used a printer that doesn't play nice (or have the spooler turned off).

2. The file being printed has incompatible printer information, ie if Photoshop didn't crash you would get the following message:
"The saved printer information is not compatible with this version of Photoshop or the saved printers is no longer available".

I have been able to reproduce this problem with a clean loaded Windows 7 machine with no drivers installed, but have been unable to convince Adobe to resolve the problem.

Allen

110 Messages

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1.2K Points

7 y ago

Chris:

As I explained a couple of months ago, I have a machine which had a clean install of Windows 7 64bit and Photoshop CS6. No drivers, no other programs installed. It has this crash when the print spooler is turned off and try to print. The crash log look just like the ones I get on other systems when it crashes with the spooler on, so I think the failures are the same. I have reproduced this failure on multiple machines.

I offered to bring the system to your office, however I don't actually think this is necessary.. just turn off the spooler and print a document which doesn't have a print profile that Photoshop understands ie "The saved printer information is not compatible with this version of Photoshop or the saved printers is no longer available". It does take both conditions for the crash to happen.

That said, I'm more than willing to bring the machine in if we can get on the road to fixing this problem which is in both CS6 and CC (but not in CS5).

Allen

3 Messages

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80 Points

7 y ago

I also encountered this problem.
Re-setting the Photoshop CC 2014 preference file solved it for me.
Julianne Kost has a video showing how to do this:
http://tv.adobe.com/watch/the-complet...

110 Messages

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1.2K Points

7 y ago

Jerry:
Resetting the preferences probably is a not a permanent fix. By deleting the preferences, you cleared out the most recently used printer, but when that printer is used again the crash is armed and loaded. It then takes opening a file that Photoshop doesn't understand the saved printer information and the crash will come right back.
Would certainly love for Adobe to fix this bug!
Allen

110 Messages

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1.2K Points

7 y ago

Chris:

Your replies seem to confirm that we are talking about different problems. The crash that I have been referring to happens IMMEDIATELY upon selecting the print command (cntl-P). It never gets to the point of bringing up a print dialog box, you never get to select a printer. I don't think the error you refer to is "Photoshop has stopped working" is it?

I keep bringing this problem up because it seems like you and perhaps others at Adobe don't really understand the problem. If you did you wouldn't keep saying it is a driver problem when I can make this problem happen with a clean install with no drivers.

I have attached screen shot of the crash (note the File menu highlighted) and the list of installed devices (no printers - just the computer, the monitor and the keyboard receiver).

Allen

110 Messages

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1.2K Points

7 y ago

Chris, I feel you are really off the point. Let's review how we got here.

1. I reported a crash 10 months ago when printing with CS6. You said it was due to a driver.
2. I tracked the issue down to the previous printer be used and the current file not having known printer info. You reiterated that it was a driver problem.
3. I found that Photoshop will crash every time when the spooler is turned off and the current file not having known printer info. You told me it was specific to my installation of windows.
4. I did a clean install of windows on a new machine and I ONLY installed Photohop and it still crashes every time (with the spooler turned off). There is NO third party printer drivers, or applications installed. Your explanation of a driver being responsible is incorrect because none have been installed. If there is a driver, it is installed on every windows system because I didn't install anything. Now you seem to refuse to acknowledge there is a problem.

This crash can be caused on a totally vanilla windows 7 system, therefore your assertion that it a third party driver problem is WRONG. I have posted screen shots of the crash and the list device file list to attempt to show there is NO driver involved.

Please, this problem can't be that hard for you guys to track down and solve. From a user's perspective it is REALLY painful to lose lots of work when Photoshop just crashes unexpectedly (the auto recover has never recovered the actual file lost when this crash happens).

Allen

7 Messages

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134 Points

7 y ago

I'm having a similar problem and the same error message too. So annoying. It was working fine and then it crashes every time I go to select print.i tried changing the file type and updating drivers and updating photoshop.

110 Messages

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1.2K Points

7 y ago

Brenda:

Sure would nice if Adobe would fix this problem. I first raised it 18 months ago.

In the meantime, there are a couple of workarounds.

1. Understand the problem is triggered from the **previous** printer selected. Once you figure out which printer that is, remember that when you use that printer, the gun is cocked and ready to fire.

2. The file that you want to print doesn't have printer settings that Photoshop understands. The easiest fix for this is to make a new blank document and slide all the layers into that document. Then you are safe.

I have noticed that there are more and more threads on the forum with complaints about this problem. Hopefully Adobe will address it rather than blaming it on a third party driver problem.

Allen

2 Messages

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72 Points

7 y ago

It's obviously a problem with Photoshop. People can blame divers all they want but knowing anything about computers it's obvious. The only solution I've come up with is to save the document as a png/jpeg. Then open that png/jpeg in a separate program and Print from there. Wasted a bunch of paper, time, and Ink trying to reproduce the new saved image because of reduce/enlarge but after I got it right, it works perfect every time

23 Messages

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336 Points

7 y ago

The same problem started here today. And only with Photoshop CC2014 with Windows 7. I've tried printing with both 64- and 32-bit versions of Photoshop.
Edit: This doesn't happen if I create a new file for printing in Photoshop CC. Only with documents from earlier Photoshop versions.

6 Messages

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120 Points

7 y ago

I am having the same problem! After updating to Photoshop 2014 15.2 it started, I also still had Photoshop CC saved on my hard drive, so after 2014 would crash I could open CC and print from there, no problem. Thinking there was a conflict between the two Photoshops running I removed Photoshop CC, after which my computer saved the restore point. Now I cannot revert to Photoshop CC which was working....printing just fine.
As some others have stated, I have to save in Photoshop and open the file in another program to print. In my case I have to resize etc and open in Lightroom to print. Is there anyway to get a Photoshop CC only download?
This is just not acceptable....HELP PLEASE
George Gilliland

110 Messages

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1.2K Points

7 y ago

George:
This problem was introduced with CS6, so if it is the same problem it is probably not related to 15.2, you probably just stumbled on it. To tell if it is the same problem, does the crash happen as **soon** as you hit print or cntl P? Can you print successfully if you create a new document and drag all the layers of the file that crashes into it? If so, the problem has been around for 2 years. If not, you have found a new problem.
If you are banging your head against the old problem, you need to figure out which printer is causing the problem. To find that you need to find a file with invalid printer info, and you need to print to each of your printers, open the file and hit print. If it crashes you found the problem printer. When you use that printer, you need to follow up by printing to a good printer (you don't actually need to print, just get to the print dialog box and hit done). Then you are safe.

Best solution is pester Adobe for a solution (good luck... they have been ignoring me for two years).

Allen

6 Messages

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120 Points

7 y ago

Allen, It crashes as soon as I click **PRINT** no hesitation...but it worked fine with Photoshop CC....just started with Photoshop CC 2014.

Thanks for you reply!!
George