M

3 Messages

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90 Points

Mon, Dec 14, 2020 8:00 PM

Photoshop: Can't save file due to program error (Windows)

usig last version of PS on windows. after last update im having problems saving my work - " Can't save file "**.psd" due to program error. what can i do? 

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

4 m ago

Please install 22.1.1 which was released late last night. It contains a fix for program errors.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

I'm running on mac and have the update and still encounter this issue.

1 Message

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60 Points

@JeffreyTranberry 

I have downloaded version 22.1.1 and it does not fix the issue. When I click save as nothing happens. This happens with every file I try. Also file - open / file - new wont work

How can we fix this ?

I have done all of the steps I can think of.

4 Messages

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80 Points

1 y ago

When I want to save a picture in Photoshop 21.2 i receive an error. Anyone?
Note: This comment was created from a merged conversation originally titled Photoshop: Could not save because of program error (Windows)

974 Messages

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12.1K Points

Here are my best thoughts, based on the information that you provided:







Hope that helps!
If you have any additional information, please post it...

Adobe Administrator

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What OS? Save As? Save for Web? Where are you saving? (internal drive, external drive, network drive or server?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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80 Points

I maybe know the problem. There is not enough space on my harddrive

2 Messages

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60 Points

Hello Jeff! I noticed this issue when I drag select an entire layer, transform and then try to save... Hope that helps.. And I am using the recently updated Photoshop v 22.1

2 Messages

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60 Points

This is happening to me too! I have been editing files from Lightroom, then opening them into photoshop. I am adding a layer to the image and then clicking save so that my CR2 file saves back to Lightroom as a tiff file. I don't want to Save As as this will disrupt my workflow in Lightroom. What's going on and how can I fix it? 

Prior to this issue, I have had lots of issues when using Photoshop. Computer lagging, and not waking with mouse shake or key presses when it's been in sleep mode. I have to do a hard shutdown, which is extremely unproductive and risky as I don't want to lose files. Now I can't complete work at all when I'm on a deadline. 

When searching through forums I have come across suggestions surrounding VRAM, GPU. The problem occurred when I was running Catalina and Photoshop 2020 and 2021. I've just updated OS tonight to OS Big Sur and still running version 22.1.0 of Photoshop 2021 and 2 images saved normally and then the problem came back.

Please help!

G.Bamber

12 Messages

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102 Points

After the latest update of Photoshop (22.1.0) on my Windows 10 computer, I am getting error messages like this:
Could not save "Holiday.psd" because of a program error.
Merging layers gives the same error message. Save as any other file type gives the same error message.  I am saving on a local hard drive with plenty of room.
My workaround has been to turn off the visibility of all layers except the background. That allows me to save. Then I turn on each layer and save until I find a layer that breaks things. I leave that layer off. Sometimes when I delete and recreate that "bad" layer, Photoshop allows me to save.
I have updated Windows 10 and updated all Adobe products. I have a lot of free disk space and RAM.

4 Messages

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80 Points

@John_Mccormick Thank you John, that was very useful. I was able to save my work.

I also identified the guilty layers but it is really puzzling a they are banal radial gradients (color to transparency) that I rasterized. 

My guess is that the transparency is provoking this but it is puzzling none the less.

This has happened occasionally in the last few days/ week in other files. In one case that I remember I reduced the file size and was able to save it. In this case I couldn't do that so your suggestion was bery useful.

Any ideas why this is happening, anyone?  

Thanks, N

12 Messages

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102 Points

@Nuno Almeida  I'm glad it worked for you.  My offending layer was a color fill layer with a mask.  I have no idea why this is happening.  I haven't seen a peep out of Adobe on all the flurry of posts here.  It makes me wonder if they are even aware of the problem.  Should I need to do anything important,  I will roll back to an earlier version of Photoshop.

4 Messages

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80 Points

@John_Mccormick 

For me it saved the work, but did not solve the problem. I have the file linked to other one and I need the layers to be correctly saved.

However, in the last couple of hours, our thread was merged with a much larger one.

In one comment, I found out that if you turn the layer off, save, close, reopen, turn layers on and save it works... go figure...

Another had an apparently more stable solution that I have not tried or researched.

here's the permalink (I hope it works)

https://feedback.photoshop.com/conversations/photoshop/photoshop-cant-save-file-due-to-program-error-windows/5fd7c45db5962575128000c3?commentId=5fdcd84a3a4b973cd0edd2a4&replyId=5fdcd84b3a4b973cd0edd2ce

2 Messages

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76 Points

@John_Mccormick thanks for workaround!

1) Hidding layers expect Background

2) Save to PSD

3) Close file and open it again

4) Enabling layers again

did the trick and I could export photo.

974 Messages

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12.1K Points

@john_mccormick

You wrote, in part, the following: " I haven't seen a peep out of Adobe on all the flurry of posts here.  It makes me wonder if they are even aware of the problem."

There has been a great deal of response from Adobe, posted on his thread and others. Perhaps you should go read that .

35 Messages

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424 Points

10 m ago

After latest update of Photoshop, I am getting this error message. Not always, but about 50% cases of saving file ends with this. Solution is to try save again (sometimes it saves file after 10 attempts). Its really annoying.

I have updated Windows 10, updated all Adobe products. I have a lot of free disk space. This issue started right after updating Photoshop to latest version.

Note: This comment was created from a merged conversation originally titled Photoshop: Cannot save file due to program error (windows)

Adobe Administrator

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295.3K Points

Are you saving to the local drive, server or external/remote drive or NAS?


Anything in the Program error log (PSErrorLog.txt)?

Locate the program error log on your system here:

  • macOS: Users/<user_name>/Library/Preferences/Adobe Photoshop 2020 Settings/PSErrorLog.txt
  • Windows: Users/<user_name>/AppData/Roaming/Adobe/Adobe Photoshop CC <version>/Adobe Photoshop 2020 Settings/PSErrorLog.txt

Sr. Product Manager, Adobe Digital Imaging

35 Messages

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424 Points

Saving to local drive. It seems it writes these lines for each saving error:

2020:07:14 18:25:43 :  : 5762 : REQUIRE failed
2020:07:14 18:25:43 : Stack :  : 0	address: 0x00007FF665962E29	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
1	address: 0x00007FF66472BD48	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
2	address: 0x00007FF66472B862	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
3	address: 0x00007FF665B542F5	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
4	address: 0x00007FF665B53DC3	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
5	address: 0x00007FF665B55E9C	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
6	address: 0x00007FF66494E07B	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
7	address: 0x00007FF6649594BC	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
8	address: 0x00007FF663B9029F	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
9	address: 0x00007FF6628DF0F6	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
10	address: 0x00007FF6628CFBC5	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
11	address: 0x00007FF6628DEF4F	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
12	address: 0x00007FF663F66367	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
13	address: 0x00007FF6636FDA0A	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
14	address: 0x00007FF6636FD705	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
15	address: 0x00007FF662CA89D9	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
16	address: 0x00007FF6628D12B0	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
17	address: 0x00007FF6625FC912	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
18	address: 0x00007FF663B8A157	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
19	address: 0x00007FF662C05052	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
20	address: 0x00007FF6650D1333	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
21	address: 0x00007FF872ED0E82	base: 0x00007FF872EB0000	module name: 'ucrtbase.dll'
22	address: 0x00007FF875057BD4	base: 0x00007FF875040000	module name: 'KERNEL32.DLL'
23	address: 0x00007FF8757ECE51	base: 0x00007FF875780000	module name: 'ntdll.dll'


974 Messages

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12.1K Points

Possible bad memory 0x00007FF875040000

35 Messages

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424 Points

I dont think so. No other application on this computer have any issues, only PS. And sometimes it can save file without error. 

Adobe Administrator

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If you go to Preferences > Performance... and uncheck "Legacy Compositing" does it save without error?

Sr. Product Manager, Adobe Digital Imaging

35 Messages

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424 Points

Thank you Jeffrey, but this option is already unchecked :(

Adobe Administrator

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OK. Let me investigate some more.

Sr. Product Manager, Adobe Digital Imaging

35 Messages

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424 Points

Are there any other similar bug reports after last update? Or am I only one who get those errors?

Adobe Administrator

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I haven't seen any others - if it were common we'd see tons of complaints. Seems system/configuration specific. Do you have visual studio installed on this machine?

Sr. Product Manager, Adobe Digital Imaging

974 Messages

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12.1K Points

If that area is VRAM, and since Photoshop uses the GPU more than just about any other program, it COULD be memory... Worth testing theory at least! Replacing RAM is not that expensive

3 Messages

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60 Points

I have the same problem and it's just recent

Adobe Administrator

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Ernesto, does your PSErrorLog.txt show the same error?

Sr. Product Manager, Adobe Digital Imaging

Champion

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1.7K Messages

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29.3K Points

Jeff, i've been seeing this a lot lately too.

Champion

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29.3K Points

Jeff, i've been seeing this a lot lately too.

Adobe Administrator

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295.3K Points

Do you use Google Drive?

Sr. Product Manager, Adobe Digital Imaging

35 Messages

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424 Points

No, I don't have Google Drive on my computer. Only Dropbox and OneDrive.

35 Messages

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424 Points

Is there any other information, which I can provide except of PSErrorLog output? I am back from vacation, working on client photos, trying to save file:

Clik on save button -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> File is saved successfully

Its random, sometimes it saves on first try, sometimes it takes more than 10 attempts. There at least two more persons with same issue.

114 Messages

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1.4K Points

I have been seeing this problem a few times lately too. As David wrote it really happens randomly without any discernable pattern. I don't use Google Drive, I don't get any helpful error logs and it happens with both Legacy Compositing turned on and off. I am on macOS 10.14.6 with Photoshop 21.2.0.

33 Messages

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360 Points

I've been getting these errors also, seems to be since 21.2 patch. It seems random and I just keep trying and it'll eventually save. I did have one that just simply cancel out and stay at saving 0%. I had to dupe the file and save it separately in order not to lose progress.

going to try legacy composition as you suggested above.
I do also have Google Drive installed, saving to the same local drive.

6 Messages

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70 Points

I noticed that at least for me, this problem usually happens after working for a while on a project I already have saved, and it can be avoided by using Save As and saving to a new file. Anyone else have the same experience?