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Adobe Photoshop Family

2 Messages

 • 

80 Points

Fri, Jan 12, 2018 11:49 AM

Photoshop: Can't open .psb file error

Hello!

Can't open .psb file... got an error " Could not complete your request because of program error"

Few days ago same file worked..

 

Log:

 

2018:01:12 09:35:30 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 09:35:52 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 09:39:21 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 09:50:06 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 09:50:15 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 09:54:12 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:01:10 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:01:28 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:06:56 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:07:25 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:08:09 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:14:26 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:14:45 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:14:48 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:15:05 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:15:09 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:15:32 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

2018:01:12 10:15:38 : ..\..\sources\UPattern.cpp : 1709 : REQUIRE failed

Responses

Adobe Administrator

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15.1K Messages

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287.5K Points

3 years ago

How big is the file? 

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

3 years ago

~ 58 MB

Adobe Administrator

 • 

15.1K Messages

 • 

287.5K Points

3 years ago

First, try restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

If that doesn't work, could I get a copy of the file?

Sr. Product Manager, Adobe Digital Imaging