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1 Message

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140 Points

Fri, Mar 28, 2014 3:29 PM

In progress

Photoshop: Can't open PNG files

We can to view the png file in finder mode.
When we try to import png file, in the Photoshop, we receive the message:
"Could not complete your request because the file-format module cannot parse the file."
Mac OS. Maverick
Photoshop CS6

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

3 years ago

This should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. 

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have trouble!
https://helpx.adobe.com/creative-cloud/help/update-app.html

Regards,
Pete

7 Messages

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132 Points

I can confirm that this is fixed for my posted issue in the 19.1.4 release. Thanks so much!

9 Messages

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154 Points

thanx!

1 Message

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60 Points

help help help!
I ́m getting so frustrated..

I can ́t open any jpgs in ps cc anymore.  it works fine for one pic but i can ́t edit it and if i try to open another one it says invalid jpeg marker error....I can open the pictures in every other program but not in ps cc.It started couple days after i installed the newest update so i thought if I go back to the older version it would be fine but thats a big no. I need help, don ́t know what to do anymore :(  No problem in lightroom or every other app.
I have customers waiting :(

1 Message

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60 Points

Just updated to Photoshop CC 2019 using CC on the Mac.  That changed the error message to "Not a PNG file."  And what do you know, Photoshop was right!!  Once I changed the extension to .jpg, Photoshop was able to open it!

15.1K Messages

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195.8K Points

7 years ago

That usually means that the file is corrupt, or that you have the wrong file extension on the file (like you saved a JPEG with .PNG - which, of course, can't be read by the PNG parser).

1 Message

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64 Points

thanks!

4 Messages

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110 Points

6 years ago

I have the same problem. I save my files in JPG but when I want to open the file, Photoshop will not open it. in fact, I cannot open the file any other way besides in iPhoto on my Mac. Help!

15.1K Messages

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195.8K Points

If they open somewhere else, then most likely they just have the wrong file extension (ie: they are PSD files saved mistakenly with .JPG extensions).

4 Messages

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110 Points

How do i save them correctly? I would like for files to open on Photoshop for further editing. And i also need them to open on most computers as i will be giving out Cd's to my clients

4 Messages

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110 Points

After i do editing in Photoshop, i save the file with .jpg extension. I can still open the picture in Iphoto on my Mac but the edits do not show up. But the edits show up if i e-mail the file to myself. What is going on? Please help :)

15.1K Messages

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195.8K Points

Sounds like you're saving in the wrong place and getting different files confused, in addition to using the wrong file extensions.

4 Messages

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110 Points

O could have figured as much. Your responses don't give me any solutions. Will look for help elsewhere

1 Message

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80 Points

just open that image in PAINT and save as .jpeg or .png it will work..

1 Message

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60 Points

Thank you so much, this helps me a lots

1 Message

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80 Points

This is a fairly old post but thought I'd add to it. I'm on Window 10, CS4 Photoshop and could not open any png files.

I got the could not parse.... error message. Drove me crazy for days!

Turns out it was my antivirus bitdefender and the ransomware protection setting that is designed to protect your photos and documents.

Turned it off and problem disappeared!

2 Messages

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70 Points

6 years ago

I opened a JPG in Photoshop, edited it, and saved it as a PSD. I edited the PSD, then saved a copy as a PNG. Photoshop now cannot open it. When I try to open it in Photoshop, it displays the error described above. However, I can open the file in Preview just fine. So the file is there, and it is OK, but Photoshop can't open it. I've tried restarting Photoshop, even restarting my laptop. I'm using Photoshop CC 2014 on a MacBook Pro.

15.1K Messages

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195.8K Points

Most likely you used the wrong file extension on the file (like putting PNG on the end of a JPEG file filename), but it is also possible that something in the file is corrupted (part that Preview doesn't read).

2 Messages

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70 Points

Sorry, I should have mentioned that I've been doing this for 17 years. I didn't add a wrong file extension or anything of that nature. It's a png. Also, it is repeatable. If the file is corrupted, it would appear to be Photoshop that corrupted it, because I created the file in Photoshop. Strange that Photoshop would corrupt a file in such a way that Photoshop can't read it, but other software can.

10 Messages

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100 Points

James, Suddenly our whole shop has the same problem with PNG's as well... created by PS saved as PNG (non-interlaced)... won't read it back in. No altering of file extension or anything... preview sees it just fine. PSD won't recognize it, nor will Epson's Garment Creator. Did you have any luck yet?

Adobe Administrator

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15.4K Messages

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291.4K Points

Can you post one of the affected files?

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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100 Points

OK more interesting... went to post one of the "bad" png files, as requested, but it was too big (s what hung us up...

10 Messages

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100 Points

which explains why preview could see the image...

Adobe Administrator

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15.4K Messages

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291.4K Points

How big is the file?

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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100 Points

was 6mb... did you see my whole diatribe on what I found or just the 1 and a half line comment it kept?

10 Messages

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100 Points

Doesn't look like it kept the whole comment... anyway accidentally tried to open the file and it griped about a font (red flag) so I changed the extension to PSD and it opened as a layered PSD

Adobe Administrator

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15.4K Messages

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291.4K Points

Yup. That's the issue. PSD saved with PNG extension. Preview opens it as PSD using the embedded preview.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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100 Points

here's the kicker... we did it again, I watched it CAREFULLY. Layered PSD, save as (unique name), PNG, Photoshop asked the right questions re: compression speed/ size & interlacing... looks like a PNG on the desktop... wait for it...

10 Messages

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100 Points

Boom. Still a PSD in PNG clothing. Blitzed the PSD settings file on all machines & it fixed the issues. Latest variables were new Yosimite installs & new PSD updates...

10 Messages

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100 Points

Biggest hint was it saved too fast... usually the compressed PNG's hang out at around 90% or so as it finishes up... the bad ones saved instantly

Adobe Administrator

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15.4K Messages

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291.4K Points

Very strange. Do you have a copy of the bad prefs still?

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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100 Points

Rats... wish I would have thought of that. I was just too happy we fixed it.

Adobe Administrator

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15.4K Messages

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291.4K Points

TimeMachine backup?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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291.4K Points

If you encounter again, be sure to save them. Sorry, I should have asked earlier on.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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100 Points

Will see if I can recover one...kneejerk reaction, sorry.

1 Message

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60 Points

6 years ago

I now have several png files for which this is the case. Saved from Photoshop using Save (not Save for Web) and then imported into Unity. It's possible that Unity may be making tiny modifications to the files, but I've never encountered this before. The Offending files are linked via the upload in this form (though they don't seem to appear, possibly because they're white & transparent).



15.1K Messages

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195.8K Points

Possibly because that is not a PNG, but a PSD file.

Make sure you don't change the extension on your files to something that won't work.

1 Message

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80 Points

5 years ago

I know this is an old thread, but this keeps happening to people & Adobe always says the same thing- it's a corrupted file. They aren't listening- we can't open ANY .png files. I'm a cumputer science major & have been a web designer for 20 years- it's not a corrupted file & not something I've done wrong. Something happens to certain versions of Photoshop & Adobe won't even admit to the problem.

15.1K Messages

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195.8K Points

Then in your case you might be missing some of the required plugins installed with Photoshop.

But most of the time the files have the wrong file extension, or are corrupted on disk.  (customers send me a lot of these files to examine)

3 Messages

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90 Points

how do you fix the extension if it has been saved incorrectly? I am getting the parsing data message when opening a file saved as .png. I inherited this file so am not sure about how it was saved. Can I access this file? It's not the security, because I already checked that. Thanks for your help!

Champion

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2.6K Messages

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33.7K Points

5 years ago

Do you want to post one of the PNG files that won't work?

1 Message

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60 Points

5 years ago

I had the same issues with several .PNG from the web that wouldn't open in Vegas either yet perfectly visible in windows and all browsers. EVERY single one opens in paint and saves and a PNG that does work in Photoshop and Vegas. Who'd a thunk paint was actually useful for something.

15.1K Messages

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195.8K Points

Post the files somewhere so we can take a look.  Most likely they aren't actually PNG files, but something else with the wrong extension.

2 Messages

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70 Points

5 years ago

I had the same problem and I fixed it :) Rename the file and at the end try ".jpg". Write .jpg as a part o the name. E.g. "sky.jpg". I my case it was still png file (transparent), but I could open it in PS.

15.1K Messages

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195.8K Points

That means it wasn't a PNG file at all, but a JPEG file (which can't have transparency) with the wrong file extension.

2 Messages

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70 Points

Extension in my file is still .png and right, jpg can`t have transparency. So I don`t know what is this, but it works for me and maybe works for others either.

2 Messages

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72 Points

Basically, when you normally save a PNG file, you're using full 24-bit truecolor (8 bits per channel) plus an alpha mask that stores the transparency info (basically another 8-bit channel). When you use palette colors, it indexes the colors as 24-bit RGB colors and keeps a separate 8-bit alpha mask.

1 Message

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60 Points

I have this same problem and it is with any png files that I try to open from the internet or ones I have saved over the years. It says it cannot complete my request because the file cannot be found.

15.1K Messages

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195.8K Points

That sounds like you are missing the required plugins that install with Photoshop (which includes the PNG format plugin).

2 Messages

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72 Points

I got a couple of "flle format module cannot parse the file" messages with PNGs the other day, too.  CS4. 

15.1K Messages

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195.8K Points

greenberg - which means that they are corrupt, or aren't PNG files.

1 Message

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60 Points

this is so crazy. I am able to open them in photoshop elements or in gimp.
I opened the files in Gimp, did a save as to jpg and was able to open them in Photoshop. Unable to open them in photoshop if I simply added the extension, .jpg.

15.1K Messages

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195.8K Points

Elements and Photoshop share their file IO code.  So the only real way for them not to open in Photoshop is for the required plugins to be damaged or missing.

1 Message

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60 Points

Hello,

I came upon this thread in an attempt to resolve this same problem I have. I do a lot of scrapbooking and purchase .PNGS graphics from reputable and safe designers. All of these have worked absolutely fine in CS4... until 2 weeks ago when I installed Windows 10 on my machine. Since then I have had no end of problems and am unable to open .PNGs (and a few glitches with other apps I use) and I put it down to the OS. I have opened the .PNGs in Paint and followed the recommendations in this thread to save as .JPEGs or .BMP but I lose the transparency or my machine will not let me open in up in CS4  I am not terribly technical so am loathe to start messing about with the plugins but I wondered if anyone else thinks it could be Windows 10 based on the timing of the problems.

15.1K Messages

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195.8K Points

You probably need to reinstall Photoshop to pick up the missing plugins.

1 Message

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60 Points

5 years ago

PNG FILES DO NOT OPEN WITH PHOTOSHOP!

Adobe Administrator

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15.4K Messages

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291.4K Points

All png files or just specific ones? Have you tried the troubleshooting steps provided on this thread to reinstall Photoshop?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

4 years ago

The easiest would be if you just tried opening the file with another software, like this maybe: http://www.paintshoppro.com/en/pages/png-file/ and if the same or similar thing happened, you would know the file is broken or corrupted and needs repairing. If not, than it's a software issue.

1 Message

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102 Points

4 years ago

This issue has to do with a broken plugin in Photoshop and seems to effect PNGs that have had their extensions changed. A workaround is to simply rename the file, and it should open. For example: foobar.png -->  foobar1.png. Alternately, you could open the file in photo preview and export it as a jpg, which Photoshop should also open.

1 Message

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62 Points

This worked for me!

1 Message

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60 Points

3 years ago

my photoshop cs6 64 bit can't open and save as to .png file

4 Messages

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90 Points

3 years ago

I've had the same problem with many PNGs. From reputable sources. They'll open in every app except PShop, and yes -- I tried the renaming thing. No luck.

1 Message

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60 Points

3 years ago

This is a new issue for us in 2018 CC.  Some .pngs work, some don't.  Can't find a rhyme or reason.  Only fail.