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Adobe Photoshop Family

7 Messages

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212 Points

Thu, Jan 18, 2018 10:51 PM

Photoshop: Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

What instead happens: Adobe apps interpret this as a Quick Look request on click of whatever file is targeted by cursor at the time. This defers from every system norm elsewhere on macOS, 1st and 3rd party. Never witnessed this in a non-Adobe app. Adobe apps are essentially ignoring the pan/scroll input from Wacom pens, but strangely only in those types of windows, which are standard and common macOS type views otherwise and not unique to Adobe, so the behavior expected is pretty well established.



Note: This is not unique to Photoshop. This is an Adobe Suite - wide issue. Illustrator, InDesign reflect same unexpected behavior, and I would assume others if it's a shared thing across the CC suite of apps. That said, in all other app interactivity other than in these window types, the pan/scroll input is respected and behavior is consistent with expectation.

...This issue has plagued Adobe products for a long time and is not newly occurring.

Responses

7 Messages

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212 Points

3 years ago

Nothing on this, in 3 months? C'mon, this has given me trouble for years...

3 Messages

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82 Points

8 months ago

After searching for the solution on this fro so long it is quite disheartening that all i can find on the topic is a 2 year old thread that was never answered. This has been bugging me for so long, and I can't believe it still hasnt been addressed. 

1 Message

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60 Points

8 months ago

uncheck "use windows ink" into tablet mapping settings...

3 Messages

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82 Points

this is a MAC problem.

12 Messages

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280 Points

3 months ago

Any official update on this? it's very annoying that I have to drop the pen and use mouse wheel to scroll layers/brushes panel.

837 Messages

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13.1K Points

3 months ago

Hello, on macOS Cataéina 10.15.5 and PS 21.2.0 use PAN (in french Wacom driver is Déffilement) And no problème to scroll in dialogue boxes Finder and PS Menus !


Wacom Driver : 6.3.40-2




3 Messages

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82 Points

3 months ago

I am using Mojave 10.14.6 and PS 21.2 and the problem is still present.  
Unfortunately, upgrading to Catalina is not an option, because it destroys my iMac (I recently  "downgraded" to Mojave because the iMac wouldn't shut down anymore.)