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Adobe Photoshop Family

2 Messages

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80 Points

Tue, May 15, 2018 6:46 PM

Photoshop: Cannot open PSD file b/c of error message "cannot complete your request because of a program error"

I cannot open my PSD file. The error states "cannot complete your request because of a program error." The file still has data in it (it is 2 mb) and i can view it with preview, just not open it in photoshop. Please help! The file is here:

https://www.dropbox.com/sh/95wb1pnsyu9dcfc/AADIaMuzm7qOeWUyfa1F9O8-a?dl=0

Responses

631 Messages

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9.6K Points

3 years ago

There are many sites on google. Just type something like 'psd file repair'. This is one of them:
https://www.fixtoolbox.com/photoshopfix.html

I tried your file in CC 2018 and in fact it doesn't work, but in CS6 it asks me either I want to keep styles (what fails) or flatten document to jpg, then I can open it.

68 Messages

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916 Points

3 years ago

I tried to go to the link, but the folder 'logo' was empty....

May I ask how psd file was created?  From a scan, or artwork or digital picture file?

2 Messages

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80 Points

Whoops! Sorry about that--it's back in the folder. From a saved image.

631 Messages

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9.6K Points

She deleted it, but I kept so you can still try it:
https://www.dropbox.com/s/fqgv8gn3by5pau6/Logo_2.psd?dl=0

68 Messages

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916 Points

It does not open for me because I am on a Mac and the app that is looked for is not optimized for the mac...good luck

Adobe Administrator

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3.5K Messages

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53K Points

It doesn't open on Windows with 2017 or 2015 either.  How was this file created?

Adobe Administrator

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15.8K Messages

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295K Points

3 years ago

Hold down the Shift & Option keys and drag the file onto Photoshop to open the composite data.

Sr. Product Manager, Adobe Digital Imaging

631 Messages

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9.6K Points

In Windows it's Shift & Ctrl & Alt while 'double left mouse button click' on a file after browsing inside Photoshop. To open browser, you can LMB DC somewhere in range of free workspace.

1 Message

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60 Points

this was like 3 years ago but im trying to open this psd and i did what you said here but all i get is the background layer with no other layers relevant to the psd

2 Messages

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110 Points

Are you trying to open Ruthie's picture from 3 years ago?

i just downloaded it again and it opened fine.

i could send it to you as psd attachment

here is a screen shot

15 Messages

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280 Points

3 years ago

Hi Ruthie:
I opened it with my flintstone version of photoshop (5.5)  Opened fine with and without RGB conversion.  Has all the layers, i assume.
I could send it to you with a different name.

Below is just a screenshot.