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Adobe Photoshop Family

2 Messages

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122 Points

Tue, Apr 17, 2018 11:22 PM

Solved

Photoshop: Cannot exit Fullscreen mode by using the escape or F keys

Photoshop has suddenly developed a problem for me where when using full screen mode I cannot exit by using the escape or F keys as I would normally. Repeated pressing then causes the program to crash and send an error report. Any assistance would be greatly appreciated.

Responses

Adobe Administrator

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3.5K Messages

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53K Points

3 years ago

Howdy Brendan,

What OS are you running on?  Which version of Photoshop?  Does this problem happen every time you go into Full Screen mode?  Have you tried deleting your preferences at launch?

Thanks,
David

2 Messages

 • 

122 Points

3 years ago

Hi David. Thanks for the reply. I'm using Windows 10 and Photoshop CC 2018. The problem only manifested itself after both downloading the latest CC update and updating the drivers for my AMD Radeon graphics card within 48hrs of one another. As of this morning I revisited the AMD website and sourced and installed the latest driver update which seems to have cured the problem, whether they had discovered an bug or not is anyone's guess but everything seems ok at the moment. It was happening every single time. Thanks again, Brendan.

Adobe Administrator

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3.5K Messages

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53K Points

Thanks for the update, Brendan.

David