Skip to main content
Adobe Photoshop Family

9 Messages

 • 

160 Points

Tue, Nov 24, 2020 3:29 PM

Solved

Photoshop: Can not launch "You're reached your device activation limit"

Since yesterday I've been caught in a loop.

I launch the CC Desktop, click on the Lightroom icon and Lightroom launches. Next I launch Photoshop from Lightroom via "Edit photo in Photoshop" and I get this warning.

I do as recommended and check my Active sessions via my Adobe Profile and find out I have three active sessions. So I clear ALL of them except my current session.
I still get the same error. So I logout of CC Desktop and relaunch it. After entering in my Adobe user id I am advised I will be sent a 6 digit verification code via e-mail. I receive the code and enter it in and enter my password.
Launch LR and I am advised I have reached my connection limit. I try launching LR from a my Windows desktop icon, same results as launching from CC Desktop. Photoshop will not launch. Often I will get a certificate revocation error as well.
I then go through the process of clearing my connections via Adobe profile. And the loop continues. This morning alone I gone through the process at least 5 times. I know this as I have 5 separate verification codes via e-mail.
I went through this process last night just as many times.
I stuck. And very annoyed. I need access to Lightroom & Photoshop to process some photos ASAP.
This issue started yesterday. Prior I would only get a certificate revocation warning but Adobe apps launched fine.

Responses

9 Messages

 • 

160 Points

2 months ago

Also when I am already logged into CC Desktop and launch LR or PS from my CC Desktop, I am sometimes prompted to login to PS or LR despite the fact I am already logged into CC Desktop?

9 Messages

 • 

160 Points

2 months ago

is this the official Adobe Support Forum? I'm very perplexed WHY someone has not responded?

Adobe Administrator

 • 

15.8K Messages

 • 

295.1K Points

2 months ago

Sorry, this forum is for requesting features and reproducible bug to the engineering team - and isn't monitored by support. Are you still having issue? I tweaked something on the backend. I'm seeing something something odd with an activation from 2017 not being cleared that not showing up in your view. I can force a reset from my end if you want but you will have to sign in again. Let me know if you want me to try that.

For immediate - help with Adobe IDs and activation issues, contact assisted support here:

https://helpx.adobe.com/contact.html

Click on the little chat bubble/circle in the lower right to start a chat.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

160 Points

2 months ago

Adobe support forums are too confusing and badly organized. A Community Forum and this Adobe Photoshop Family forum. Yet NONE are for technical issues.

I do appreciate your offer.

The issue seems to have resolved itself. And I am able to launch both LR & PS now. 

I'll post here if the issue happens again.

IMHO - you simply have TOO many forums. They should all be merged into ONE forum with rooms monitored by Adobe staff and others by hobbyist members.

Adobe Administrator

 • 

15.8K Messages

 • 

295.1K Points

That's my hope in the future.

Sr. Product Manager, Adobe Digital Imaging