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Adobe Photoshop Family

1 Message


70 Points

Fri, Jul 6, 2018 2:55 AM

Photoshop: Blank white image when I open a .tif or .jpg file

Today, intermittently, I started getting blank white rectangle where the photograph is supposed to be, even though the photograph appears in the Navigator. Photoshop CC 2018 with Mac 10.11.6 El CapIt is crucial that I get this working consistently as I am on deadline. Thank you.


Adobe Administrator


15.1K Messages


287.8K Points

2 years ago

If you disable or enable "Use Graphic Processor" and restart Photoshop, does it work correctly?

Sr. Product Manager, Adobe Digital Imaging

7 Messages


228 Points

2 years ago

When I get those kinds of bugs I reinstall from the cloud.