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Adobe Photoshop Family

1 Message

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70 Points

Fri, Jul 6, 2018 2:55 AM

Photoshop: Blank white image when I open a .tif or .jpg file

Today, intermittently, I started getting blank white rectangle where the photograph is supposed to be, even though the photograph appears in the Navigator. Photoshop CC 2018 with Mac 10.11.6 El CapIt is crucial that I get this working consistently as I am on deadline. Thank you.

Responses

Adobe Administrator

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15.1K Messages

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287.8K Points

2 years ago

If you disable or enable "Use Graphic Processor" and restart Photoshop, does it work correctly? https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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228 Points

2 years ago

When I get those kinds of bugs I reinstall from the cloud.