sander_rosenbrand's profile

5 Messages

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330 Points

Mon, Jun 4, 2012 11:50 AM

Photoshop: Arrow key's stop working in type tool / text in CS6

When using a type/text area in PS my keyboard arrow key's sometimes just stop working. There's just no more feedback and I have to restart PS to 'fix' the problem. This is a very annoying bug which really degrades my productivity!

Please help!

Responses

4 Messages

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90 Points

7 y ago

Ok David. I was working in photoshop up till I left work last night. I closed my computer and left (so it was asleep). This morning, I just tried it again and it's failing to recognize the arrow keys on text again.

I disabled PopClip to no avail. However, restarting Photoshop worked this time. So, maybe it has something to do with the computer sleeping. The last time I just came back from lunch so it did sleep.

4 Messages

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90 Points

7 y ago

...and the same thing happened today when I went to lunch. (With my PopClip off.) So, I believe it has to do with going to sleep.

Adobe Administrator

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3.5K Messages

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53K Points

7 y ago

Howdy Tad,

Can you get this problem reliably on your computer going to sleep? Have you tried actually using a mouse and completely disabling your trackpad? Ditto for removing PopClip (cuz many of these apps actually linger in memory)? I believe there's a problem, but since you're the only person voicing this, I'm wondering if there's something specific to your setup.

Thanks,
David

1 Message

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60 Points

7 y ago

this has happened to me. adobe cc and mac osx 10.9.4. I turned off firefox while using photoshop and it has worked for today. Please fix.

1 Message

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10 Points

6 y ago

Can confirm that this issue still exists in Photoshop CC 2014 latest update, Mac OSX 10.10. So frustrating!

Adobe Administrator

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3.5K Messages

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53K Points

Hi Henry,

Would you be willing to do a web-hosted screenshare to demo the problem for me? I cannot reproduce it and would like to help troubleshoot the issue.

Thanks,
David

4 Messages

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90 Points

6 y ago

I can also confirm this issue on OS 10.9.5 and Photoshop CC 2014.2.1 Release and has been an issue for at least 3-4 months.

Adobe Administrator

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3.5K Messages

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53K Points

Hi Jon,

Would you be willing to do a web-hosted screenshare to demo the problem for me? I cannot reproduce it and would like to help troubleshoot the issue.

Thanks,
David

Adobe Administrator

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3.5K Messages

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53K Points

Hi Jon and Sander,

Any feedback on this?  I have tried repeatedly to reproduce this problem in Photoshop CC on both 10.9 and 10.10 and cannot.

Thanks,
David

4 Messages

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90 Points

Sure, but it would need to wait until Monday after the holiday. Please contact me privately for details.

5 Messages

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330 Points

Hi David,

Haven't had this issue since almost a year and a half. I recall it was solved by upgrading to a new CC version at the time. Since then I have been happily Photoshopping without any major issues.

Adobe Administrator

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3.5K Messages

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53K Points

Hi Sander,

Yes, that's what I expected.  We fixed this bug in a previous version and I haven't heard anything about it since.  If anyone continues to have the problem, I would need some specific details in order to resolve the issue.

Thanks,
David

1 Message

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60 Points

6 y ago

I just started having the same problem today. Is there a fix or work around? It's REALLY frustrating, since I make several graphics that have text. Thanx!

15.1K Messages

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195.8K Points

As noted at the top of this topic: a fix was release over a year ago for this issue.

Adobe Administrator

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15.9K Messages

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295.3K Points

Hi Sue, please verify you are using 2014.2.2. Make sure Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

Sr. Product Manager, Adobe Digital Imaging

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3.5K Messages

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53K Points

Hiya Sue,

I've been on vacation so I missed your earlier comment. Could you share the following information so I can help track down what's going on? What's your system info -- which OS version, what language, other applications running, sidecar apps, tablets or other pointing devices, etc?

Thanks!
David

4 Messages

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94 Points

6 y ago

I have the same issue. And yes, I'm on 2014.2.2. Adobe Photoshop CC mac. I found this thread, and yes, by minimizing Photoshop and then clicking the desktop, then returning to Photoshop, I was able to finally move my cursor in the text again. This has been bothering me for at least a year now.

Would be happy to work with you to find out where the bug is.... :)

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3.5K Messages

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53K Points

Howdy Jaime,

Hmm...I can't say that I'm happy to read this. I'd hoped we'd killed off this little beastie earlier. 8-(

Okay, so, can we start with your system info -- which OS version, what language, other applications running, sidecar apps, tablets or other pointing devices, etc?

From there, I may take you up on that offer to work with us...what time-zone are you in?

Thanks,
David

4 Messages

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94 Points

Hi David, thanks for the quick response! I'm running OSX 10.9.5 (Mavericks), English with 16GB of RAM (so plenty of memory). I didn't make note of exactly what other apps were running at the time, though I know for certain Microsoft Office for Mac was running and Chrome was running (though I've had this issue when I was using Firefox at the same time, so I don't think it is a conflict with either of those). Also itunes was running along with Creative Cloud and Dropbox. Once again, I don't think it has to do with other apps running. The issue has always happened when I am trying to edit a text layer - not when I first create it. I know this particular time I "cut" part of the text out by highlighting it, and this is when the rest suddenly was non-responsive to the arrow keys. Also, I was able to put my cursor in a particular spot (using my mouse to move it) and INSERT text, but was unable to use the delete key to delete text forward, but was able to delete text backward.

Finally, I'm using a magic mouse as my pointing device. This is on a MacBook Pro, though I am using a secondary monitor (Thunderbolt display) for Photoshop to load onto.

I'm in the Eastern time zone of the US.

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3.5K Messages

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53K Points

Howdy Jaime,

Can you reproduce this bug?  Reliably?  If so, could you try with some other pointing device than a magic mouse?

Thanks,
David

4 Messages

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94 Points

David,

It just did it again and I did a screen cap of what I had going on in Photoshop. Wish I could reproduce it reliably for you, but I don't know what causes it. It's intermittent. This time, it did it on a section that I did't cut - but it WAS a section I was editing. That's the only thing I find consistent - that it happens only after a text area has been created and you go back to it and try to edit it. In this case, I duplicated a group and went into it to edit the text layer and the cursor hung. Another person just posted they are using a trackpad, whereas I am using a magic mouse, so I'm not sure if the pointing device means anything.

4 Messages

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90 Points

6 y ago

As I mentioned earlier in this thread I'm experiencing this all well. I'm on a MacPro running Yosemite. I have 16GB of memory and have Safari, iTunes and MS Outlook open most of the time. I'm using the Apple Trackpad. I subscribe to Creative Cloud and update my software regularly so I'm alway on the most recent version of Photoshop and I'm on OS X 10.10.1

3 Messages

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110 Points

6 y ago

Happening to me too on iMac / Yosemite running 2014.2.2. Adobe Photoshop CC

1 Message

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60 Points

6 y ago

Same issue here,
Macbook Pro, Photoshop CC
Mac OS 10.10.3

1 Message

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60 Points

6 y ago

I have the same issue on the latet version of CC2014. it's been an issue for a few versions.

Running Fully up-to-date yosemite and CC.

How can I solve this?

1 Message

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60 Points

6 y ago

I'm having this exact issue.

Photoshop CC on:

Macbook Pro
16gb ram
2.6ghz i7

1 Message

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60 Points

6 y ago

I have the same issue. Even after updating to latest CC version today.

Mac OS X Yosemite
10.10.3
Mac Pro

Adobe Administrator

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3.5K Messages

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53K Points

6 y ago

Please look for a solution to this problem in an upcoming release of Photoshop.

Thanks,
David