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sander_rosenbrand's profile

5 Messages

 • 

330 Points

Mon, Jun 4, 2012 11:50 AM

Solved

Photoshop: Arrow key's stop working in type tool / text in CS6

When using a type/text area in PS my keyboard arrow key's sometimes just stop working. There's just no more feedback and I have to restart PS to 'fix' the problem. This is a very annoying bug which really degrades my productivity!

Please help!

Responses

Official Solution

Employee

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46 Messages

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906 Points

8 years ago

billy noah,
Yes, I am able to reproduce this now.

Looks like this problem occurs when you enter any numbers in Character or other panels then hit enter/return keys. Note: Application frame is on.

Workaround: This is a focus issue so try clicking desktop or another application or select application frame off.

I will work with type engineer.
Thanks for your help!

1 Message

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62 Points

Thanks for looking into this. This happens for me all the time in CS6, as well.

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

8 years ago

We've released an update to correct this issue:

http://blogs.adobe.com/photoshopdotco...

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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53K Points

9 years ago

Howdy Sander,

When you say that the arrow keys quit working, what do you mean? Within the text layer itself? You're no longer able to move your cursor? Or in other pars of the app? What OS are you running? Can you get this bug reliably? Could you share more detailed steps?

Thanks,
David

5 Messages

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330 Points

David, can you please give us some feedback on this issue?

5 Messages

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330 Points

9 years ago

Hi David,

Thanks for replying!

When working in a paragraph text layer (copying, selecting, pasting etc.) the cursor stops responding. I can't move it through the text. This happens most of the time after making some adjustments in the character or paragraph settings window. I can reproduce the bug when adjusting the leading:

1. Create a paragraph text 'box'
2. Add some text and confirm with the enter key (bottom right of numpad)
3. Select text again (just some words)
4. Adjust leading
5. Enter to confirm
6. Select text again and the cursor is refusing my commands :-(

I'm running OSX Lion and Creative Cloud. Before installing CC last week I did a full clean install of OSX so there's absolutely no clutter from previous Adobe versions or questionable software.

Thanks,
Sander

4 Messages

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90 Points

9 years ago

I and a colleague have exactly the same problem!

Look forward to a fix from Adobe soon.

Thanks,
Will

1 Message

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60 Points

9 years ago

I have experienced this problem as well. Usually have to confirm the text, then switch apps (e.g. - from Photoshop to FireFox). Once I return to Photoshop, I can use the arrow keys within the text box to move the cursor.

5 Messages

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330 Points

9 years ago

Hi Christopher (and others - especially David),

There's still no satisfying answer from Adobe about this issue which I find very frustrating. It already made me pretty angry a couple of times when working on a deadline, and I'm a 'never-angry-kind-of-guy' :-s

Please Adobe, fix this!

Adobe Administrator

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3.5K Messages

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53K Points

9 years ago

Howdy Sander,

I cannot reproduce this problem at all. I've tried on multiple machines, but everything is running smoothly for me. I've tried both the Creative Cloud version as well as the Perpetual install (there really shouldn't be ANY difference, but I'm just trying to be thorough). I'm guessing there's either some little step missing or another app triggering this. Do you get this all the time? Could we do a connect session to get to the bottom of this?

Thanks,
David

4 Messages

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92 Points

9 years ago

I have this problem. Had it in the beta, too. It's unbearably frustrating.

While in this state, Photoshop also will not respond to shortcuts, such as fn+return (to commit text and leave text editing mode)/

Adobe Administrator

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3.5K Messages

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53K Points

To commit text you can press:

The Enter key on the numeric keypad
CONTROL/COMMAND+Enter
The Check Box on the Options Bar

Until then, Photoshop is in a modal state and therefore most shortcuts and commands are disabled.

1 Message

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60 Points

Yep I've got exactly the same problem you just mentioned! I'm running OS X Mountain Lion and Creative Cloud version of Photoshop. Sooooo annoying!

4 Messages

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92 Points

9 years ago

I seem to be able to reproduce it fairly consistently:

1. Focus an existing piece of Paragraph Text (by double clicking it in the Layers panel)
2. Resize it

Boom. Broken.

15.1K Messages

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195.8K Points

What do you mean by paragraph text?
How are you resizing it?

15.1K Messages

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195.8K Points

Guessing you mean a text box, and you're using the handles on the text box -- until you commit, the text is still selected and keys contribute to the type in the box.

I've just tried everything I can think of around that scenario, and can't reproduce a problem.

Can you give us more exact steps, and information about your platform, etc. ?

4 Messages

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92 Points

"Paragraph Text", as oppose to "Point Text".

I'm afraid there are no more steps to give. This happens at least 50% of the time I interact with a text box, whether I resize it or not. It's frequent, intermittent, and frustrating.

Mac OS X Lion 10.7.4
MacBook Pro, 15", Early 2011
2GHz i7 / 8 GB RAM

15.1K Messages

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195.8K Points

You didn't say how you were resizing, and we need enough details to the steps to reproduce the problem.

Do you have any screen recording utilities (like Jing) so you could record the process and show us what you're seeing?

Adobe Administrator

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3.5K Messages

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53K Points

Are you committing the resize of the text? If not, then the app is in a modal state and not responding to the same keyboard commands as normal, but rather those keyboard commands that deal with the transform (resize) which you initiated but did not complete.

Thanks,
David

12 Messages

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162 Points

9 years ago

I'm also having the same issue in Photoshop CS6 where you have some text, in my case most times it is paragraph text, you click into edit it and place your cursor somewhere with the mouse then make an edit, the keyboard cursor keys stop working altogether so you can go forward or back or up or down in the text box. The only way to get around it is to mouse click somewhere else in the text string then try and see if the cursor keys work then - sometimes they do, sometimes they don't. Also the DELETE key has the same issues, it doesn't work either sometimes, same as the arrow keys. This is super annoying as a full time graphic designer - it is driving me mental. Please fix this ASAP Adobe. I'm on an iMac 3.4Ghz i7 10.7.4 Build 11E53 Lion OS and all updates installed, just installed CS6 about 1-2 weeks ago, happening since install. CS5 is not having these problems.

15.1K Messages

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195.8K Points

Please see the previous discussion -- we need to know steps to reproduce this, because we have not seen this behavior at all within Adobe.

Is there some other app or utility involved, or are there certain steps needed?
We really need all the info we can get to reproduce the problem, then we can figure out what is causing it.

12 Messages

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162 Points

I'm not sure what more detail I can give,my comment is specific in description of how the problem occurs, and it happens all the time. A simple text edit causes the problem. Taking a video of it isn't going to help either as nothing happens, you place your cursor in a spot to edit text, then try and use the arrow keys but they are disabled. If you want to do a remote session with me or to Skype me to chat about it happy to do that, just email me on my account address.

15.1K Messages

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195.8K Points

Other people can't reproduce the problem - so there is most likely some factor that you've missed. Maybe another application open at the time, maybe an OS setting, maybe a Flash Panel or third party plugin -- something that would cause this odd behavior that happens for a few people, but not most.

12 Messages

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162 Points

I upgraded my version from CS5 which does not have the issue. Other than that, I have Outlook, MS Office 2011, Dropbox, Skype, Final Cut and about 20 other applications installed, but not all open, usually only Skype, Dropbox, Safari and Outlook with Photoshop. Closing any of these does not eliminate the issue, makes no difference. CS5 works without a problem, so it isn't my machine, it is the CS6 software failing from within the program itself. What should I do here - it is somewhat unusable?

15.1K Messages

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195.8K Points

A few people have reported similar issues, and exiting their browser solved it.

Most people aren't seeing the problem - so that rules out a simple bug in the application. Most likely it is something else interfering, or some other factor that you left out of your description (like running a third party plugin, or some particular operation before this) that triggers the problem -- and we need to figure out what. But since we cant' reproduce the problem, and you can, we need you to help troubleshoot it on your system.

2 Messages

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110 Points

9 years ago

I am running CS6 on OSX Lion and I am having the same issue with the arrow keys and delete buttons. I hope Adobe fixes this ASAP!

15.1K Messages

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195.8K Points

Please see the preceeding comments -- we can't reproduce this, and most other users aren't seeing it.

We need to know what you are doing, or what else might be interferring with Photoshop CS6. Until we know that and can reproduce it, we have no hope of finding the cause.

4 Messages

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104 Points

9 years ago

I too am having this problem now in CS6. Nothing's changed on my machine from when I had CS4 and went to CS6. I'm on OSX Snow Leopard, and have no external plugins for Photoshop. It happened right from the first time I used CS6, even in the beta version (which caused me to stop using the beta). Happens all the time using Photoshop now, I have to switch to another application and back to make it usable again.

12 Messages

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162 Points

9 years ago

I have the problem with no other applications running, so not sure what you want me to provide. I'm sure everyone is willing to help to get this resolved - please provide step by step instructions for what we should be looking at and what to do and how to report to Adobe.

Is there a menu we can look at for third party plug-ins or a dump we can provide Adobe - where do we look for this? What do you want to know, please be very specific. If you need more info, guide us to look for what info you want to know and exactly where to look.

15.1K Messages

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195.8K Points

Your Help -> System Info log lists the third party plugins near the bottom.

We don't know what we're looking for -- we have never seen this problem.
Your system has the problem, so we need to know what is different about your system from a normal install of the OS and application.

12 Messages

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162 Points

Here is the dump -

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.7.4
System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3400 MHz
Built-in memory: 16384 MB
Free memory: 9284 MB
Memory available to Photoshop: 14907 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 ATI-7.18.18
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 6970M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16915205
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 90149700008461038987
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 615.5G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.1 (354), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Entropy 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
U3D 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

12 Messages

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162 Points

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

12 Messages

 • 

162 Points

Any other ideas, happy to help, happy for you to remote in or share screen via Skype so I can walk and talk you through it. Send me an email.

15.1K Messages

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195.8K Points

Alright, so it could be something outside photoshop (another app, a driver, a system setting), or something specific to your system (a font, a preference, etc.) causing this.
Quitting all other apps is an easy test.
But it's harder to narrow down drivers: do you have any additional hardware (tablet, third party keyboard, wireless mouse, etc.)?
Have you added fonts to the system beyond what comes with the OS and apps?

12 Messages

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162 Points

I have a wired keyboard USB and wireless Magic Mouse. No tablet drivers or anything like that. Let me try a range of tests tonight and report back.

Adobe Administrator

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3.5K Messages

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53K Points

I've already heard a couple of complaints about the Magic Mouse. There are some settings which take control of keyboard input which cause problems for Photoshop as well as other applications. If you would like, I can walk you through it via a connect session.

Thanks,
David

3 Messages

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82 Points

Can you specify which Magic Mouse settings?

Adobe Administrator

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3.5K Messages

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53K Points

Unfortunately, I don't have that setup as I was helping a user via a connect session. There is a command under the preferences which takes control of keyboard shortcuts. When we tested it, there seemed to be a lag when that command was enabled. If you would like, I can try and walk you through it via a connect session today. I'll follow up with an email.

Thanks,
David

4 Messages

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90 Points

9 years ago

I'd like to reinforce what the others are saying that this is massively productivity-killing but difficult to say how to reproduce as it happens all the time. I don't think there are any designers in our office that aren't are having this issue (at least 4).

In my case for what it's worth, I'm running a completely up to date OS X with CS6 web premium (just PS and AI installed). I removed every trace of CS5.5 which had been previously installed. I often have Chrome, Firefox, Coda 2, Illustrator, Keynote, iA Writer as well as menu bar apps such as backblaze, colorsnapper, snapruler, droplr & sparrow open at the same time.

I hope this helps!

15.1K Messages

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195.8K Points

Try closing the other apps (all of them) and see if the problem goes away.

We really don't know why a few people are seeing this and most are not.

There is some important step being left out, or some other important detail about your system that causes it for you and not others.

Adobe Administrator

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3.5K Messages

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53K Points

Specifically, try closing Chrome.