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david_kidd
75 Points

4 Messages

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90 Points

Fri, Oct 21, 2011 10:47 PM

Photoshop: Applications grayed out during Creative Suite installation

I had to reinstall my Mac OS, but now Photoshop says "One or more files in the Adobe Application Support folder necessary for running Photoshop are are missing. Please run the Photoshop installer and re-install Photoshop". So using my original install CDs for CS everything is fine until the window where I'm told to check which software. But all the options are grayed out so I can't check any. So I can't proceed, the only button operable is Quit. Why are they all grayed out? What's going on?

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Updated 

9 years ago

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brett_n

2.1K Messages

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32.2K Points

9 years ago

Did you uninstall the Suite first?

What kind of reinstall of the Mac OS did you perform? An Archive and Reinstall? If so, that doesn't touch any of your installed applications.

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david_kidd

4 Messages

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90 Points

9 years ago

I did an Archive and Reinstall? That's what's weird.

I'll tell you the only PS function I've noticed missing: when I drag a file onto the PS icon in Dock it doesn't open. I have do file-open\browse to get to the pix -- that method of work slows me down terribly. What file operates that function? where can I get it?

No I didn't uninstall the Suite first. Must I? the whole thing?

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brett_n

2.1K Messages

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32.2K Points

Yeah, the Archive and Reinstall doesn't touch the applications themselves, thus PS still works on it's own. But the Archive and Reinstall does get rid of some of the system support files that PS added to the OS during the install process. Such files allow things like dragging and dropping a file on the Dock icon.

So the applications should be uninstalled using the normal methods and then reinstalled to reinstate all of the proper functions.

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9 years ago

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david_kidd

4 Messages

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90 Points

9 years ago

MacOS10 - Creative Suite reinstall wont let me check any programs
I had to reinstall my Mac OS, but now Photoshop says "One or more files in the Adobe Application Support folder necessary for running Photoshop are are missing" What files are these and where can I get them. I can't find an "Adobe Application Support" folder at all in my "Previous Systems\Library"

This reply was created from a merged topic originally titled
Photoshop: Which Photoshop files in the Adobe Application Support folder are are missing.

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