john_barrell_6314siptluizw's profile

5 Messages

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150 Points

Sat, Feb 3, 2018 12:41 PM

Photoshop: Application is blank. Start Screen doesn't load

Yesterday afternoon, while using Photoshop 19.1.0, I opened the program and there was no start screen showing my previous work. So I opened a recent document and still no picture came up. The title bar indicated that the document was open, and indeed in the layers palate all the layers were still there. I played around for a few minutes, and discovered that in Full Screen Mode you could still see my work and indeed edit, but since this was not a satisfactory way to work I decided to uninstall Photoshop and the preferences, restart my computer and install it again. Still the same result: no picture came up, though the layers were still there. I don't know if I am missing something really obvious, but I can't see my work and I'm getting desperate. Please help. Thanks. 

Responses

1 Message

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60 Points

7 m ago

I JUST fixed mine after trying everything!

my home popup screen was completely blank, and if I tried to create a new document in the toolbar, nothing would happen.

i tried uninstalling/reinstalling, downloading older versions, changing the preferences to disable the auto home screen, etc.

I then saw a post saying to go to the "Macintosh HD/Library/Application Support/Adobe/UXP" folder on mac or the "C:\Program Files\Common Files\Adobe\UXP" folder on windows by navigating but i had to do it manually since the 'go to folder' search button wasn't working for some reason.

Once I clicked into the application support folder, I then renamed the UXP folder.

It says to:

Change from UXP

to ~UXP

I did that and reopened photoshop and everything was magically fixed!!!

Not sure if this will help anyone because this post is 2 years old, but I hope anyone who does see will be able to potentially have some success! :)