john_barrell_6314siptluizw's profile

5 Messages

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150 Points

Sat, Feb 3, 2018 12:41 PM

Photoshop: Application is blank. Start Screen doesn't load

Yesterday afternoon, while using Photoshop 19.1.0, I opened the program and there was no start screen showing my previous work. So I opened a recent document and still no picture came up. The title bar indicated that the document was open, and indeed in the layers palate all the layers were still there. I played around for a few minutes, and discovered that in Full Screen Mode you could still see my work and indeed edit, but since this was not a satisfactory way to work I decided to uninstall Photoshop and the preferences, restart my computer and install it again. Still the same result: no picture came up, though the layers were still there. I don't know if I am missing something really obvious, but I can't see my work and I'm getting desperate. Please help. Thanks. 

Responses

2K Messages

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35K Points

3 y ago

Perhaps the Start Screen workspace might be having a problem and not letting your own workspace load properly. Do you have a custom workspace? I've had the Start Screen open as a blank window, but whenever that's happened, it's responded to switching to my custom workspace as soon as I open a document from somewhere else. I've also once seen the layers panel with a document showing in it in my custome workspace, but no document in the window—however, quitting and restarting fixed that, and you did more than that, so it's not as temporary a glitch as mine was.

Perhaps if you disable the Start Screen in Prefs (you have to restart PS), you'll at least find out if there's some conflict with the Start Screen. You might also try creating a new workspace, or switching to another, in case the one you normally use became corrupted.

How do you edit an image that doesn't show up in the document window, btw? It sounds indeed miserable to even try.

Come back and let us know if shaking up workspaces helped, and if it didn't, Adobe will need to know what OS you're running to help you troubleshoot.

11 Messages

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252 Points

3 y ago

I'm having almost the same problem; the start screen is blank, showing neither recent work, LR files nor "new".   Other workspaces are almost  OK , I can open docs but cannot start a new document, it only results in a
blank window:


Only possibilty to start a new doc is to change the general preferences to : use Legacy "New Document" Interface. I've tried "reset start" and disabling/ re-enabling the start screen in the preferences, so far no result.  ( OS = WIN 10)

5 Messages

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150 Points

3 y ago

Thanks for replying, Cristen. I tried disabling the Start screen (and restarting PS) but that made no difference. The only way I can currently edit and image is in Full Screen mode, which means endless switching back and forth to adjust layers and colours and so on - very frustrating as I'm sure you can imagine. I don't use custom workspaces so it can't be that that's the issue. I did try the other workspaces (and setting up a custom workspace of my own) but none of them made any difference. If Adobe would like to troubleshoot my issue (I'd be very grateful if they did) I can tell you that my OS is Windows 10 on a brand new computer (about a month old), the Dell Inspiron 15 7500. Thanks.

Champion

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2.4K Messages

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39K Points

3 y ago

Two things to try:

1) Reset the PS Preferences file by holding Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. A new preferences file with default settings will be created.

2) If the issue remains try disabling GPU support in PS Preferences> Performance by unchecking 'Use Graphics Processor,' and then restart PS.

5 Messages

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150 Points

3 y ago

Thanks Todd. Resetting the preferences file didn't work but unchecking 'Use Graphics Processor' did. Still no Start screen. It flashes briefly on and off when I close a document, but that's all. Is that also a graphics processor issue? Seems pretty rubbish that I spend around £800 (I guess around $1000) on a computer and I can't use the inbuilt graphics processor - it's a NVIDIA Corporation GeForce 940MX/PCIe/SSE2, by the way. 

1 Message

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60 Points

3 y ago

We've been having this same problem for a while.  Same video card (NVIDIA Corporation GeForce 940MX/PCIe/SSE2) in Acer laptops.  Two separate laptops, same exact problem. Drivers are at their latest version. 

The only fix seems to be to force Photoshop to use the integrated graphics card, which is a crap experience compared to the Nvidia card.

5 Messages

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150 Points

3 y ago

I fixed it. I followed Todd's suggestion of going to the manufacturer's website (Dell) and downloading the graphics driver there. I downloaded  two, one by NVidia and one by Intel. Not sure which one worked, though I did notice that the NVidia driver was last updated on the 4th January which is a week after I bought my laptop. So perhaps their update was a fix for this problem. Anyway, thanks a lot for your help.

11 Messages

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252 Points

3 y ago

@John Barrel,  did you get PS to work 100% ?? i.e. does the start screen now show as normal.  As I wrote some days ago I have a similar problem: no start work space and I must set use legacy new document interface in order to be able to start a new project  but the "rest" of PS is working normal

Employee

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152 Messages

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2.6K Points

3 y ago

Hi, Do any of you have firewall software installed?

regards,
steve

3 Messages

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120 Points

3 y ago

Hi,

Please update your Creative Cloud Desktop App to 4.4.1.298 and re-launch the application.

Please check if the issue is resolved.

 

Regards,

Himanshu Kapoor

11 Messages

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252 Points

3 y ago

A great thank to Himanshu for his efforts, PS is now working 100% including Start Workspace and Open a new document.  I hope he can be able to publish a workaround/solution  for others having the same problem.

Best regards from a happy user

Esbjoern

3 Messages

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120 Points

3 y ago

Hi,

Kindly follow the troubleshooting steps as mentioned below to resolve the issue:

  • Sign out of the creative cloud desktop app
  • Download the creative cloud desktop Uninstaller to uninstall it.

          Link to download the creative cloud Uninstaller:

        https://helpx.adobe.com/uk/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  • Once the creative cloud desktop app is uninstalled. Please download it again from the link given below:

         https://www.adobe.com/creativecloud/desktop-app.html 

  • Install the creative cloud desktop app and sign in into it.
  • Try launching the application E.g. InDesign, Illustrator & Photoshop and check if the issue is resolved.

 

Regards,

Himanshu Kapoor

Adobe Administrator

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15.9K Messages

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296.4K Points

1 y ago

If the Home Screen or New Document dialog are blank, please see this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

1 Message

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60 Points

1 y ago

My Photoshop, Creative Cloud, and illustrator all open up normally but are blank, And I have tried the steps listed above me to no avail. Does anyone have suggestions?
My Computer is a mac as well.

1 Message

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60 Points

7 m ago

Today I was going through my files deleting them to create more storage on my mac (macOS Catalina version 10.15.7). Soon after I tried to open up photoshop but it just came up with a blank screen (shown in the screenshot I took above). I'm currently using photoshop 22.1. I have tried to delete and reinstall photoshop and adobe many times and I have also tried to deselect use graphics processor and rebooted the application but still came up with the blank screen. Can someone please help, it would mean the most  🙂