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Adobe Photoshop Family

3 Messages

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110 Points

Mon, Apr 16, 2018 2:43 PM

Solved

Photoshop: App is saying it's in a 7-day trial

Hi, I have Photoshop PS and LR, which is paid until November. When I tried opening PS it is asking if I want to run a 7 day trial, I cannot open my PS. Any help much appreciated

Responses

73 Messages

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1.2K Points

3 years ago

Do you have the Adobe Creative Cloud desktop app installed? You should be logged in there. Check the upper right of the Window to see if you are logged in. If you are not logged in, you should be able to login from Adobe CC. If you don't have the app, go to https://www.adobe.com/creativecloud/desktop-app.html

3 Messages

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110 Points

3 years ago

Got it, thanks for pointing me in the right direction

Adobe Administrator

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15.1K Messages

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288.3K Points

Also, make sure you log in with the email address that is your name and not the hotmail email address you've used to log in here.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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110 Points

Up and running, thanks for the help