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Adobe Photoshop Family

6 Messages

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130 Points

Wed, Feb 11, 2015 6:59 PM

Photoshop: 3D PDF export is having weird mesh issues.

So, I composed a 3d billboard for our client.



Awesome!
So then I went to export the file as a 3D PDF



Clearly, something isn't right there, so I try the ol' u3d and open that in acrobat.



Still no good. If this a known issue? Is there a work around or fix coming? The amount of time I could save by being able to send a pdf to the client that they can see from all angles would be huge, not to mention they'd be impressed.

Thanks.

Processor 3.5 GHz 6-Core Intel Xeon E5
Memory 64 GB 1867 MHz DDR3 ECC
Graphics AMD FirePro D700 6144 MB
OS: 10.9.5

Responses

Adobe Administrator

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15.1K Messages

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288.3K Points

6 years ago

Would it be possible to get a copy of the file you're having trouble with?

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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130 Points

6 years ago

Sure, it's right here

Adobe Administrator

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15.1K Messages

 • 

288.3K Points

Cool. We'll take a look and let you know if we have any questions.

Sr. Product Manager, Adobe Digital Imaging

197 Messages

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4.1K Points

6 years ago

We are looking into the issue as I type this. The Engineers are also requesting the original textures for the file too. Could you please provide those as well?

Thank you

6 Messages

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130 Points

6 years ago

Thanks for the response. If I'm understanding your question properly, then those are the original textures embedded in the file.

Meaning, I recieved multi layered art from a vendor. I merged their layers into the individual pieces I would use to render the object, brought that art into my 3d billboard template, then did an extrusion on each piece of art to create each plane of the billboard.

So the front inflation material is the original art (so to speak).

Does that make sense?

I just tried exporting a 3d pdf of another model I did for another project and it has the same problem. Constructed the same way, merge supplied art into the layers I want to have in the display, and then extruding them.

File is available here.

Does that help? Please let me know if there's anything else I can provide and I will if I can, I'm dying to get this to work!

6 Messages

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130 Points

Sorry, that link doesn't work, its Here

197 Messages

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4.1K Points

6 years ago

Thank you for the try again. Sorry if I was not clear.

This is another 3d PSD. What I would like to get are the textures before they added them to the PSD. Let me know if you have them.

6 Messages

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130 Points

Here are the regular textures on their own.

Sorry about the confusion.

197 Messages

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4.1K Points

6 years ago

Thank you. We are looking into the issue now.

Employee

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66 Messages

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1.7K Points

6 years ago

Hi Evan,

I may have found a workaround to this issue.

1. Open the file
2. 3D Menu > Unify Scene for 3D Printing > this will generate new UVs and consolidate Materials.
3. Export PDF > I used default settings

Let me know if this works and you may contact me directly daniel at adobe dot com

*I just noticed a few artifacts on Bobs fingers... so its not solved yet. But at least looks better > I'll keep looking at this and please feel free to contact me and we can continue working offline.