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Thu, Jun 10, 2021 8:30 PM

Photoshop 3D Graphics Bugs/Error 2021


I got a new iMac (my first) recently. I've had it for about a month and recently I tried to use 3D in Photoshop. I have used 3D before on Windows without an issue.

My Mac specs are below:
iMac (Retina 5K, 27-inch, 2020)
Processor: 3.3 GHz 6-Core Intel Core i5
Memory/RAM: 16 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5300 4 GB

I first encountered an issue the other day where I could make any layer into a 3D object but all the panels, and previews of 3D without rendering would just dissapear and completely go. However the layer would still be there just not a visible 3D object. The only sort of fix to this was rendering the object or partially rendering but when you moved or did anything to the object it went again. I tried everything and found a forum online to check a box in the Photoshop preferences which was called: Deactivate Native Canvas, more info can be found on this forum.

Then this solved the issue (on the latest photoshop version 22.4.2)

When I then tried to use 3D I could see what I was doing this time but was instantely greeted with an error message saying:
The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences. Your video card must meet the minimum requirements and you may need to check that your driver is working correctly.

The only fix so far to solve this was to revert to version 22.3.0 

And it fixes all of the above issues, however this now prevents me from updating if I want to use neweer features and 3D. I understand in recent updates CPU and GPU issues have arisen and I believe this would be best fixed when possible as quite a few people are having similar issues. I have also done a lot of research into this and would be glad to have a version of Photoshop where this is fixed. I understand these things take time and investigation, I am not a software coder or developer myself and understand that it takes time but would be much appreciated when fixed. I also don't have any screenshots or videos of any of the issues but I would be 100% be happy to help any further if needed.

Whenever this issue is resolved please let me know so that I will be glad to update to it then.

Stephen Underwood
Student Graphic Designer


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