K

7 Messages

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134 Points

Wed, May 19, 2021 10:29 AM

Photoshop 22.4.0: Images appear as bright green

Screen goes bright green on entering photoshop on my MacBook Pro and stays over the top of any file I open.

Literally unusable. Have tried updating so I'm on Big Sur as thought this could be the issue, but it's not. Also uninstalled and reinstalled the latest PS version of 22.4, but the same thing happens every time. 

Anyone else experiencing the same or know how to fix it??!! 

Responses

1 Message

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60 Points

1 m ago

I have had exactly the same problem with photoshop and it also killed the NIK Viveza plug in that said disk was full.  Must be a Photoshop 22.4.2 bug.  Deactivate Native Canvas fixed both problems.  Thank you Mark

9 Messages

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150 Points

Joseph I believe the Viveza bug is a separate issue and DXO is working on a fix. I haven't heard anyone connect the two just yet. (But it's an interesting idea)

Also the "Cannot complete request because disk is full" error is appearing on both platforms.

Adobe Administrator

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287 Messages

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3.7K Points

The disk full error came up again in another conversation; can you send me your System info from "Photoshop > Help > System Info" if you are having that issue?

9 Messages

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150 Points

I didn't see a place to DM you the system info …

BTW … while the Technology Preview/ Native Canvas got rid of the green for me all images after that opened up a very large preview and I could never center them on the screen. Doing a clean uninstall and re-installing PS seemed to work. (BTW I am working with an external monitor as others have noted)

As far as the Viveza error, the current work around is to convert to 8bit because 16bit images "crash."

Thanks,

Daniel

Adobe Administrator

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287 Messages

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3.7K Points

1 m ago

@KatieH , Here is a list of thing others have reported to have fixed this issue:

1. Manually reset preferences, as described here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually Reinstall Photoshop

2. Select a different Monitor profile

3. Reinstall Photoshop

If none of these things work, then please let us know here and we'll collect more information. 

7 Messages

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134 Points

Hi Mark, thanks so much for this and for everyone else’s input. I’ve been so busy with work I haven’t dare reinstall the latest version that wasn’t working. It’s been okay on the older version I went back to but still on Big Sur. 
I will update PS and try all the suggestions when I don’t have back to back deadlines. :) and let you know if it’s still having issues. 
Cheers! K

9 Messages

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150 Points

1 m ago

Another (very) temporary workaround is cycling through the canvas display by hitting 'F' repeatedly. The green issue only seems to appear on the default view. Hit the 'F' key and it goes away.

9 Messages

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150 Points

1 m ago

This is going to sound rather twisted but I was actually happy to hear this is an Adobe bug. When I first saw the green screen I thought my $1,200 graphics card had gone bust!

1 Message

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60 Points

1 m ago

Just worked for me too. Thanks

9 Messages

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150 Points

1 m ago

Just completed some new trouble-shooting and testing with very interesting results.

My hardware is a 16" 2019 MacBook Pro with the AMD Radeon Pro 5600M. It is attached to an LG 32 " external monitor.

After the initial issue I reinstalled PS last week and it removed the problem. I normally operate with the external monitor only and the laptop closed. With PS open I briefly opened and closed the laptop and the issue returned. As I mentioned in an earlier post you can make it go away by cycling through the 'F' key as the green only happens in the Default mode.

On a hunch I went to the MacOS Display panel in System Prefs and moved the scaling of the LG from Larger Text to Default and re-opened PS. Voila… no more green!

Now I'm not sure if this is an Apple issue or a Photoshop video drawing issue.

(edited)

Adobe Administrator

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287 Messages

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3.7K Points

@ApplePenPal, thanks for that tidbit! Just did a little experimenting and that setting does seem to wreak some havoc in PS; If i close the lid, then change the scale, then open the lid, the scale resets; then if I change the scale again with the lid open, my canvas area is empty (Apple Silicon Mac). Good idea to look at this setting. I've seen others claim that turning off Automatic Graphics Switching also helps, but I don't see that on my Apple Silicon system.

(edited)

1 Message

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60 Points

1 m ago

I called Adobe and it was a simple fix. Go to Library-->Preferences-->Adobe photoshop 2021 Settings. Look for the file 'Adobe Photoshop 2021 Prefs.psp'.  Rename this to 'Adobe Photoshop 2021 Prefs.psp.old'. Voila, no more green screen. 

9 Messages

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150 Points

@DinoDino  I don't think that will be a permanent fix… at least it wasn't for me. PS will be fine for awhile until you do something that caused it in the first place. In my case it was opening and closing my MacBook Pro while connected to the external monitor. 

2 Messages

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70 Points

23 d ago

Mark the answer helped me too! thanks a lot

2 Messages

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70 Points

23 d ago

Mark the answer helped me too! thanks a lot

3 Messages

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82 Points

21 d ago

I upgrade too to Big Sure and it difdnt help and have the same issue as you!

1 Message

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66 Points

18 d ago

Thank you for posting this problem, I was experiencing the same thing suddenly under Big Sur on Mac OS; but this workaround fixed the problem.

1 Message

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60 Points

14 d ago

I have this problem with PS too, either a bright green screen, or black, or a narrow band of image on black. The variations are intermittent, the program unusable. Have also uninstalled & reinstalled, tried switching GPU on & off, many restarts.

Running latest PS, & Big Sur 11.4.

1 Message

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60 Points

10 d ago

I have green screen and can't get rid of it. I've unchecked Native Canvas but still no deal. I'm on a 7 day trial so I'll one cancelling if Adobe can't fix this.

9 Messages

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150 Points

4 d ago

@mark_dahm   

Hi Mark, I was hopeful about today's PS update (v22.4.3) but I'm sorry to say that, at least for me, the green canvas problem has not been fixed. This is hugely disappointing. 

It is however acting differently, Now the green flashes on and off before sometimes going away and leaving the image in a zoomed in state. But as soon as I hit Command-0 to go full frame the green returns.

I'm trying to be patient but this means at least another few weeks or months before the next release. 

Clicking on "Deactivate Native Canvas" actually makes things worse for me as the display looks like this…

Daniel