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7 Messages

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134 Points

Wed, May 19, 2021 10:29 AM

Photoshop 22.4.0: Images appear as bright green

Screen goes bright green on entering photoshop on my MacBook Pro and stays over the top of any file I open.

Literally unusable. Have tried updating so I'm on Big Sur as thought this could be the issue, but it's not. Also uninstalled and reinstalled the latest PS version of 22.4, but the same thing happens every time. 

Anyone else experiencing the same or know how to fix it??!! 

Responses

Official Solution

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

@Rudiskey , @Jeepers1 , @Phillip Ziegler , @KatieH , if you go into Preferences > Technology Preview  and check 'Deactivate Native Canvas', then restart Photoshop, does the problem still happen?

3 Messages

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80 Points

Seems to have worked Mark.  Thank you.  Though PS did just quit unexpectedly after I restarted.  I tried again it stayed open and opened a file without the green.  So again thanks will keep you posted.  Thanks again.

1 Message

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60 Points

I got this issue when upgrading from 22.4 to 22.4.1 (MBP w/macOS 11.3.1). Checking 'Deactivate Native Canvas' fixed this issue. Curiously, I then unchecked the option and no longer seeing green everywhere. Which is the recommended setting?

1 Message

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60 Points

1 Message

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60 Points

@mark_dahm I just had the same problem yesterday and today. So glad I found. your solution! It worked!! THANK YOU!

3 Messages

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82 Points

@mark_dahm I also just had this issue with a recent update to v.22.4.2 and this fixed the problem. Perhaps updates should be more broadly tested before deployment?

Adobe Administrator

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287 Messages

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3.7K Points

Is anyone with the green screen issue working exclusively on a single monitor system?

3 Messages

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82 Points

@mark_dahm Yes, I'm on a 2019 MacBook Pro.

3 Messages

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82 Points

@mark_dahm By the way, with your workaround, when I first open the file, one of the display tiles is repeated in a grid. When I zoom in or out with the mouse, it redraws the screen correctly.

1 Message

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60 Points

@mark_dahm Yes, I just experienced the green screen and it freaked me out! I followed your original instructions and it worked. Thanks so much! I am working in the 22.4.2 release.

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408 Points

@mark_dahm

Yes, I am. 

28 Messages

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408 Points

@mark_dahm

I have this issue as well. While this trick did fix the green screen issue, it caused another bug whereby painting on a mask did not result in the mask preview being updated. 

3 Messages

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82 Points

@mark_dahm Thanks for me too. I finally find this on google.. :) I can work again! 

3 Messages

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82 Points

@ZorkNation 

I have the latest Photoshop and it didnt helped me. I got the green screen

 

8 Messages

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150 Points

OMG. Thank you! Just wasted an hour of my life I'll never get back until I found this. What caused that to happen in the first place?

1 Message

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60 Points

@mark_dahm

Hi Mark, thanks for all your help and patience with this issue, while I have fixed the green screen with your solution, the program now runs slow, zooming in and out very slowly and not at all smoothly....

6 Messages

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90 Points

2 m ago

I couldn't see my artboard for weeks, then uninstalled and reinstalled. Made it so much worse. It's flashing green screen where the artwork should be!!! What do I do?

Note: This comment was created from a merged conversation originally titled Photoshop 22.4.0 shows green screen for all docs

Adobe Administrator

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287 Messages

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3.7K Points

Does it still happen if you switch Photoshop to full screen? Mac or Windows?

6 Messages

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90 Points

@mark_dahm Mac Big Sur 

full screen is fine. 
rep had to rename the ps settings folder contains all settings/plugins and then relaunch - 

Put back actions workspace etc. 

resolved!!! 

6 Messages

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90 Points

Solution::

rep had to rename the ps settings folder contains all settings/plugins and then relaunch - 

Put back actions workspace etc. 

resolved!!! 

1 Message

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60 Points

Thank you!!!!  fixed the issue!!!

1.1K Messages

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18.2K Points

2 m ago

Please post a screen shot. Also, which model of MBP?

3 Messages

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80 Points

2 m ago

Same thing is happening with my Photoshop just since yesterday.  I am also on a MacBook Pro and on Big Sur.  Here is a screen grab of ANY picture I open on Photoshop:

1.1K Messages

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18.2K Points

Which model? I haven't seen this on my 2015 15" MBP or 2015 21" iMac.

7 Messages

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134 Points

It's a 15" 2018 MBP. In the previous PS version(22.3.1) it wouldn't show the screen I was working in and flickered when I zoomed in and out. Now green in the latest version (22.4). So I've gone back 3 versions to 22.2 and it seems to be working okay. Might just wait until they release new version and try that. Really annoying. Somethings not right. 

7 Messages

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134 Points

@Jeepers1  mine is exactly the same !!! Glad I'm not the only one. Mine is a 2018 MBP and on Big Sur too. 

7 Messages

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134 Points

@Jeepers1 I've gone back 3 PS versions to 22.2 and it's working okay. Know it's not a fix but if you need to get work done like me it can help in the interim!

7 Messages

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134 Points

@Jeepers1 mine is the same...

5 Messages

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102 Points

2 m ago

I am having the same problem. It happens if I move the image up to a tab. Also happens if I go to fill screen.

(edited)

2 Messages

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72 Points

2 m ago

 I've just also got the green problem. OsMojave 10.14.6. Ps 2021.

On opening a file I've had odd problems for a while, zooming in and out, but this a whole new mess

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72 Points

it's an i mac by the way.

7 Messages

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134 Points

Sounds exactly the same. Wonder what's causing it? Hope adobe fix this soon?! 

Can anyone from @adobe technical team help?

2 Messages

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70 Points

HOW DOES ADOBE CONSTANTLY FIND NEW WAYS TO TRIGGER ME !!!!! Imagine being a carpenter, showing up to your shop in the morning, and your go-to tools don't function like they use to, or at all. "Well, this used to be my favorite hammer. But now the handle is a different shape, and I have to hold it sideways to hammer a nail. Oh yeah, and now the nail is a screw and the screws are nails." This is how I feel LOL!!!!!! 

Adobe Administrator

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287 Messages

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3.7K Points

@Dan Billen , yeah, sorry about that. The cause of the green screens is the way Photoshop draws its windows, which had to change due to Mac OS modernizing its APIs to take better advantage of Metal. We're doing our best to keep up, but it's not shocking to see some hiccups along the way as we transition. The problem seems to seep out most prolifically when there are multiple monitors, because that is where GPU resource management is just more challenging, and hard-wired to the old way of dealing with window data.

To extend the construction analogy, imagine showing up to the worksite on Wednesday, only to discover a brand new foundation right alongside the foundation that you've been building on the last 10 years, as recently as Tuesday. It's going to take some time to drag that frame over to the new foundation, and we'll have to tighten some bolts and build some new adapters along the way, but we'll get there. The hiccups are not arbitrary, though I know they can be frustrating. Thanks for your patience!

2 Messages

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70 Points

@mark_dahm OMG I appreciate that extended analogy! HA!!!!!

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

That looks like a GPU drawing issue; if you launch Photoshop WITH ALL EXTERNAL MONITORS ATTACHED, does this problem still happen?

We suspect it could be a problem with Photoshop keeping track of the right GPU context, and plugging in monitors while Photoshop is running can confuse it. We have it on our backlog to address this, but are looking for viable workarounds here in the meantime.

5 Messages

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102 Points

I have only a Mac desktop. No external monitors. It turns out if I try and zoom in using Command + it happens. But if I then Zoom back out with Command - it goes away and the image returns. If I move the image up to Tab everything goes green as well. Pull it off and all good. Hope that info helps.

(edited)

Adobe Administrator

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287 Messages

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3.7K Points

Thanks; do you have an eGPU or multiple GPUs on that system?

5 Messages

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102 Points

Turns out it has something to do with how larger the window is open. When I reduced the size of the window and used Command + no problem. Same for locking the image as a tab. If the PS window is smaller the green monster doesn’t fill the window. Shouldn’t happen in any event

5 Messages

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102 Points

I just have the GPU that comes with the iMac desktop

3 Messages

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80 Points

It happens on both my monitors and does not go away with "resizing" the Photoshop window as suggested as a fix in another comment in this thread.

1 Message

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60 Points

2 m ago

same happening here! 15" 2015 macbook pro. Any solutions ? thanks!

3 Messages

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80 Points

2 m ago

This just happened to me as well as I was working. The screen just went completely green and started flashing. I went into preferences and checked the "deactivate native canvas" option in Tech Preview and restarted. So far, it seems to have worked. Running photoshop 22.4.1 Mac OS 10.15.7.

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

Everybody with the green screen issue; please send me your System Info from Photoshop > Help > System info; I think there is something in here we have to take a look at.

As a workaround, it looks like turning off the new "Deactivate Native Canvas" in Technology Preview will get things working better (that is only available in 22.4 and 22.4.1)

3 Messages

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80 Points

@mark_dahm
Happy to send info… is there a way to DM you?
 

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60 Points

Hi Mark , my screen has only recently turned to this bright green and slightly flashing appearance in the last week—in the Standard Screen Mode. It's visually annoying.
May I please dm you with the system info?

(edited)

3 Messages

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80 Points

2 m ago

Did the "Deactivate Native Canvas" thing yesterday which solved the bright green screen issue, however I continued having display issues yesterday and again today (sections of the artboard went black; got an error trying to scale smart objects; grid lines where hopping around when I zoomed in and tried to add guides; etc.). I ended up uninstalling 24.4.1 and went back to an older version which seems to be much better for now.

1 Message

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60 Points

Hi, I did "deactivate Native Canvas and restarted...THEN the green issue turned into a BLACK issue. AND cropped my canvas size.

So this did not work for me

I am on a 2020 MacBook pro...only one monitor.
It just started happening this past week...
I have ad to work on an older version of PS (21.2) to get my work done

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

We have a line on the green screen issue, which manifests when dragging windows across different resolution displays; there may be other cases where green happens with single screens, but I don't have too many folks coming out of the woodwork in that scenario; let me know if you're in this boat and I'll get more info.

As a workaround, do the Deactivate Native Canvas option for now.

For others, we have a proposed fix that will be coming out soon.

23 Messages

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452 Points

@mark_dahm I Mark, same issue here. I'm actually working with one screen. MacPro late 2013 latest MacOS 11.14 and latest Photoshop

23 Messages

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452 Points

@mark_dahm How can I send you my System Info?

2 Messages

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70 Points

2 m ago

I have the same problem. Just updated to 22.4.1 
I find when I am in standard screen mode the screen is bright green. 

When I go in to full screen mode it disappears but I don't like that mode bec i don't see the document name on the top bar. The only other option i found is to go into standard screen mode and detach the tab from the top and then the green disappears. Would love to know how to fix this.

I did the Deactivate Native Canvas caused other problems with the canvas getting cropped off at the sides, which i can't even really explain, and it's not an issue anymore with this new updatel

(edited)

Adobe Administrator

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287 Messages

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3.7K Points

I heard one user report that creating a new monitor color profile fixed the issue; do you know how to do that?

2 Messages

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70 Points

Thanks, I just uninstalled and reinstalled Photoshop and everything is fine now

10 Messages

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216 Points

2 m ago

I was having this same exact issue a few times earlier today. Haven't updated to Big Sure yet, still on Catalina. I tried turning off Graphics Processor under Preferences > Performance, that didn't help. I tried turning on 'Deactivate Native Canvas' under Preferences Technology Preview. This made photoshop feel a bit slow. I unchecked it again and restarted Photoshop a second time, feels normal now, hopefully doesn't happen again.

1 Message

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60 Points

2 m ago

This issue still persists in 22.4.2. Running on a MBP in Catalina and I do have an external GPU (Sonnet Breakaway Box) - the green screen doesn't happen if PS is in full screen mode and is temporarily fixed by 'Deactivating Native Canvas' as detailed above. Thank goodness someone found that relatively easy workaround, was just about to freak out with a hard deadline project.

Adobe Administrator

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287 Messages

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3.7K Points

Some have said that manually blowing away preferences, or rebuilding the monitor profile corrected the issue. Would be interested to hear whether those things can clear up your system. That means you would have to uncheck that option to test it out.

The thing about that Tech Preview is that it will go away soon, and the normal operation will be the same as with that option off, so we're really interested in finding and fixing issues like this. With the hardware we have at our disposal at the moment, it's proving difficult to track down.

2 Messages

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80 Points

it happened to me today, using a MBP 2021 and a samsung monitor through thunder port HDMI

I checked the box as advised and that has cured it, but now I am finding my photo is broken up into pieces until I zoom in or out and then I get proper photo image, any suggestions? refresh rate?

1 Message

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60 Points

this worked! thank you