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7 Messages

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134 Points

Wed, May 19, 2021 10:29 AM

Photoshop 22.4.0: Images appear as bright green

Screen goes bright green on entering photoshop on my MacBook Pro and stays over the top of any file I open.

Literally unusable. Have tried updating so I'm on Big Sur as thought this could be the issue, but it's not. Also uninstalled and reinstalled the latest PS version of 22.4, but the same thing happens every time. 

Anyone else experiencing the same or know how to fix it??!! 

Responses

Official Solution

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

@Rudiskey , @Jeepers1 , @Phillip Ziegler , @KatieH , if you go into Preferences > Technology Preview  and check 'Deactivate Native Canvas', then restart Photoshop, does the problem still happen?

6 Messages

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90 Points

2 m ago

I couldn't see my artboard for weeks, then uninstalled and reinstalled. Made it so much worse. It's flashing green screen where the artwork should be!!! What do I do?

Note: This comment was created from a merged conversation originally titled Photoshop 22.4.0 shows green screen for all docs

1.1K Messages

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18.2K Points

2 m ago

Please post a screen shot. Also, which model of MBP?

3 Messages

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80 Points

2 m ago

Same thing is happening with my Photoshop just since yesterday.  I am also on a MacBook Pro and on Big Sur.  Here is a screen grab of ANY picture I open on Photoshop:

5 Messages

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102 Points

2 m ago

I am having the same problem. It happens if I move the image up to a tab. Also happens if I go to fill screen.

(edited)

2 Messages

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72 Points

2 m ago

 I've just also got the green problem. OsMojave 10.14.6. Ps 2021.

On opening a file I've had odd problems for a while, zooming in and out, but this a whole new mess

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

That looks like a GPU drawing issue; if you launch Photoshop WITH ALL EXTERNAL MONITORS ATTACHED, does this problem still happen?

We suspect it could be a problem with Photoshop keeping track of the right GPU context, and plugging in monitors while Photoshop is running can confuse it. We have it on our backlog to address this, but are looking for viable workarounds here in the meantime.

1 Message

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60 Points

2 m ago

same happening here! 15" 2015 macbook pro. Any solutions ? thanks!

3 Messages

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80 Points

2 m ago

This just happened to me as well as I was working. The screen just went completely green and started flashing. I went into preferences and checked the "deactivate native canvas" option in Tech Preview and restarted. So far, it seems to have worked. Running photoshop 22.4.1 Mac OS 10.15.7.

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

Everybody with the green screen issue; please send me your System Info from Photoshop > Help > System info; I think there is something in here we have to take a look at.

As a workaround, it looks like turning off the new "Deactivate Native Canvas" in Technology Preview will get things working better (that is only available in 22.4 and 22.4.1)

3 Messages

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80 Points

2 m ago

Did the "Deactivate Native Canvas" thing yesterday which solved the bright green screen issue, however I continued having display issues yesterday and again today (sections of the artboard went black; got an error trying to scale smart objects; grid lines where hopping around when I zoomed in and tried to add guides; etc.). I ended up uninstalling 24.4.1 and went back to an older version which seems to be much better for now.

Adobe Administrator

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287 Messages

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3.7K Points

2 m ago

We have a line on the green screen issue, which manifests when dragging windows across different resolution displays; there may be other cases where green happens with single screens, but I don't have too many folks coming out of the woodwork in that scenario; let me know if you're in this boat and I'll get more info.

As a workaround, do the Deactivate Native Canvas option for now.

For others, we have a proposed fix that will be coming out soon.

2 Messages

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70 Points

2 m ago

I have the same problem. Just updated to 22.4.1 
I find when I am in standard screen mode the screen is bright green. 

When I go in to full screen mode it disappears but I don't like that mode bec i don't see the document name on the top bar. The only other option i found is to go into standard screen mode and detach the tab from the top and then the green disappears. Would love to know how to fix this.

I did the Deactivate Native Canvas caused other problems with the canvas getting cropped off at the sides, which i can't even really explain, and it's not an issue anymore with this new updatel

(edited)

10 Messages

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216 Points

2 m ago

I was having this same exact issue a few times earlier today. Haven't updated to Big Sure yet, still on Catalina. I tried turning off Graphics Processor under Preferences > Performance, that didn't help. I tried turning on 'Deactivate Native Canvas' under Preferences Technology Preview. This made photoshop feel a bit slow. I unchecked it again and restarted Photoshop a second time, feels normal now, hopefully doesn't happen again.

1 Message

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60 Points

2 m ago

This issue still persists in 22.4.2. Running on a MBP in Catalina and I do have an external GPU (Sonnet Breakaway Box) - the green screen doesn't happen if PS is in full screen mode and is temporarily fixed by 'Deactivating Native Canvas' as detailed above. Thank goodness someone found that relatively easy workaround, was just about to freak out with a hard deadline project.