T

8 Messages

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148 Points

Fri, May 14, 2021 11:03 AM

Photoshop 22.4: Does not recognize full memory (RAM) - Windows

Hi,

I have updated Photoshop to the latest version (Photoshop 2021 v22.4.0.195) and it does not recognize full memory (RAM) on Windows 10 (20h2). 

I have 12GB ram and it recognizes just 8GB of it!

Both Ps and Windows are x64 and are updated, also graphic card is updated. I didn't have this problem in previous version (22.3).

Responses

17 Messages

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282 Points

2 m ago

Hi,

I'm having the same issue with the missing RAM. I'm supposed to have 64GB and PS 21.2.8 show a lot more RAM available.

I got a crash today while trying to close a file (had a dozen open PSDs), not sure if it's related but my last crash was a long time ago.

My spec are:

Windows 10 - 5900X - RTX3070 - 64GB

(edited)

12 Messages

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190 Points

2 m ago

Just updated to 22.4 on Win10 and restarted and it's showing less available ram than before in the Performance preferences. Instead of the 16gb I have installed it shows 11,964mb available.

Note: This comment was created from a merged conversation originally titled Photoshop 22.4 showing less available ram

Employee

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135 Messages

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2.7K Points

2 m ago

The "amount available to Photoshop" is an estimation based on a verity of factors given to Photoshop by the operating systems. That estimate can be a challenge with many per-platform differences over the years. 

It is not meant to be an exact match from session to session, it is an approximation of what is available at the time one launches Photoshop. Photoshop can not make it stay exactly the same every time. 

Employee

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135 Messages

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2.7K Points

2 m ago

Because it is an approximation of what is available at the time one launches Photoshop, it may or may not be exactly the same. It's not impossible for it to be the same or nearly the same.

In most cases, whether the number is +/- 10% it is not going to make a difference. Once you find the balance of how much RAM to allocate with how you want your application to perform, you should not need to change it or worry about it.

In general making the "amount available to Photoshop" bigger will improve Photoshop performance for some customers, but may also reduce performance of the OS and other applications. It is a balance.

And despite what others may post, it is not a bug.

187 Messages

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4K Points

2 m ago

So why is this approximation different from all previous PS versions? All previous versions detected nearly 30GB of 32GB that my system has. This version "detects" about 25GB.

8 Messages

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148 Points

2 m ago

Ps version v22.4.1.211 is released.. I'm going for it to check it out!

1 Message

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62 Points

2 m ago

I noticed that it seems to have subtracted the VRAM...
I have 48Gb of VRAM and 256Gb of RAM, and the available memory shown here is exactly 208Gb

1 Message

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62 Points

2 m ago

Same Issue here! In just the immediate last version there was a bug with not recognize the discrete Nvidia GPU and now not showing the correct amount of RAM available! C'mon Adobe! 

4 Messages

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112 Points

2 m ago

Same problem here.  Only 51.3gb of 64gb available.