R
ramya
75 Points
100 Points
250 Points

31 Messages

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538 Points

Tue, Apr 13, 2021 6:32 PM

Photoshop 22.3.1 says Unknown GPU

While Photoshop 22.3.0 awkwardly takes a bit of an extra step to properly load Advanced GPU settings, version 22.3.1 entirely broke GPU support for me. After updating today, Photoshop failed to load my NVIDIA GTX 1050 Ti graphics card, saying "Unknown GPU" with "Use Graphics Processor" dimmed and unchecked. I tried restarting both Photoshop and my laptop but no luck. I already had the latest NVIDIA driver 461.92 installed prior to updating Photoshop. Rolling back to 22.3.0 returned everything back to what it was like before installing the latest PS update. I understand that my GPU is already a few years old, so I considered the possibility that Adobe might have all of a sudden dropped support for it, but that would be a really terrible change to make in a minor version update if that's really the case here. I hope it's only a bug that would be fixed in a new update.

Here's what it looked like in 22.3.1

Responses

11 Messages

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132 Points

20 d ago

Same problem with AMD 580

27 Messages

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326 Points

20 d ago

Same problem here AMD Radeon Pro WX 3100 mobile:

Adobe Photoshop-versie: 22.3.1 20210406.r.122 990be2c  x64
Aantal keer gestart: 388
Besturingssysteem: Windows 10 64 bits
Versie: 10 of hoger 10.0.19041.928
Systeemarchitectuur: Intel CPU-familie:6, Model:14, Stepping:10 met MMX, SSE-integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Aantal fysieke processors: 4
Aantal logische processors: 8
Snelheid processor: 1992 MHz
Ingebouwd geheugen: 16227 MB
Beschikbaar geheugen: 10540 MB
Hoeveelheid beschikbaar geheugen voor Photoshop: 14845 MB
Geheugen in gebruik door Photoshop: 71 %
SAM SDK Version: 2.0.0-main.363.5
Status ACP.local:
 - SDK-version: 1.41.1.1
 - Status core-synchronisatie: Bereikbaar en compatibel
 - Core-synchronisate wordt uitgevoerd: 4.11.0.12
 - Minimale core-synchronisatie vereist: 4.3.28.24
ACPL-cache configureren: 
 - Tijd tot live: 5184000 seconden
 - Maximumgrootte: 20480 MB
 - Percentage leegmaken: 50%
 - Percentage drempel: 85%
 - Interval leegmaken: 60 seconden
Live Edit Client SDK-versie: 3.79.23
Presets Status:
 - Penselen: 166 local / 0 synced
 - Verlopen: 183 local / 0 synced
 - Patronen: 10 local / 0 synced
 - Vormen: 54 local / 0 synced
 - Stijlen: 21 local / 0 synced
 - Stalen: 122 local / 0 synced
Canvas behouden: Ingeschakeld.
Aliaslagen: Uitgeschakeld.
Wijzigingspalet: Ingeschakeld.
Grootlicht: Ingeschakeld.
Blokgrootte van afbeelding: 1024 kB
Niveaus voor afbeeldingscache: 4
Lettertypevoorvertoning: Normaal
TextComposer: Latijn
De GPU Sniffer is vastgelopen op 24-4-2021 om 15:51:01
 ------- GPU
OpenGL API stable: Onwaar.
OpenCL API stable: Onwaar.
Native API stable: Onwaar.
GPUDeny:               0
GPUForce:              0
useGPU:                0
isCapableGPU:          0
GPUName:               Unknown GPU
GPUVendor:             UNKNOWN
IsOpenGLGPUCapable:    0
IsNativeGPUCapable:    0
HasSufficientRAM:      0
  VRAM:                           0 MB
  Required VRAM:              1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desk0
GPU Allow Normal Mode: Onwaar.
GPU Allow Advanced Mode: Onwaar.
GPU Drawing Mode: Standaard

Leonie van Rijen

4 Messages

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94 Points

20 d ago

same issue with my AMD and also nvidia card. I have to reset the preference for it to work as a workaround but when you relaunch the photoshop apps again, the problem with unknown GPU comes back again. Raise and repeat each time. Hope there is a fix soon

8 Messages

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154 Points

20 d ago

Today I chat again with the Adobe service and I feel that it is better to speak with a robot than with a human contact. They do not solve anything and the solution they give is to change my PC or the graphics card, I hope to end my contract and not pay my subscription anymore. Good luck to everyone

27 Messages

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326 Points

@MARIO RAIJEL If your pc or graphics card are what Adobe requires, I wouldn;t accept that. Adobe, please respond what your activities are to repair this.

Leonie van Rijen

8 Messages

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154 Points

There is no one to talk to, there are many of us who complain here and do nothing and neither do the adobe

(edited)

7 Messages

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176 Points

This is unacceptable.  I have a new NVIDIA card and Photoshop doesn't know it's there.  All of my other graphics software uses the graphics card - the problem is with Photoshop alone.  I already have Capture One and Affinity Photo (as well as some Topaz plugins and the DxO Nik plugins), so Adobe software is not a necessity, and they are causing me to consider cancelling my subscription.

5 Messages

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102 Points

20 d ago

On mine, Reset Preference would solve the issue. However, after another use (likely close and reopen) the Performance shows "Unknown GPU" again.

27 Messages

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326 Points

@lzhou Exactly, after every clean reboot the Preferences show and the first picture uses the gpu, then it's finished. I went back to 22.0, others say 22.3.0. is also an option without problems.

Leonie van Rijen

145 Messages

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2.5K Points

20 d ago

Nvidia RTX 2060 user here, under Windows 10 Pro.
Photoshop 2021 22.3.1 fails to recognise my GPU as other have reported.

Rolling back to 2021 22.3.0 restores GPU detection and usability.

Not going to waste my breath regarding ongoing dismay.

27 Messages

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326 Points

Same thing, I went back to 22.2 to be sure and it runs OK.

Leonie van Rijen

7 Messages

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176 Points

19 d ago

I thought this was interesting - PS is not showing up on the NVIDIA home screen (and Lightroom is...).

145 Messages

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2.5K Points

@bart_hovis I noticed that too. Nvidia GeForce Experience has never really helped optimise my games though, so I presume it will have only a limited impact on PS. It's a notable omission though, when you see what else is listed #affinity.

2 Messages

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70 Points

19 d ago

Same here with an NVIDIA GeForce 940MX... Rolled back to Photoshop version 22.2 and it recognises the GPU.

8 Messages

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154 Points

@CaioK the problem is that we will always keep that version and we will never be able to update

2 Messages

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70 Points

I am hoping this will be fixed in the versions to come...

 

3 Messages

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90 Points

19 d ago

Just install the older version 22.3 and your problem will be solved. I had the same issue

8 Messages

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154 Points

@Abdullah Al Bari the problem is that we will always keep that version and we will never be able to update

27 Messages

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326 Points

They will have to repair this. We pay fees for a product that will constantly be improved, that's their business model. If they don't, people walk away.

Leonie van Rijen

2 Messages

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70 Points

18 d ago

Same thing here, it loads when I make a fresh reboot of the computer but after a few seconds I get that unknown GPU :(

2 Messages

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72 Points

Reverted to 22.3.0 and photoshop is able to detect my graphic card. 

2 Messages

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72 Points

Reverted to 22.3.0 and photoshop is able to detect my graphic card. 

2 Messages

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70 Points

17 d ago

Same problem here after updating to 22.3.1 for my AMD Radeon RX5700 XT Win10 and Radeon R9 M370x macOS v11.3

145 Messages

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2.5K Points

14 d ago

Did anyone else notice how slugging the entire PS interface was without their GPU support? Even basic animations of main menu dropdowns are painfully slow. It really highlighted to me just how slow PS has become, not just when doing large filter calucations. Maybe something much bigger was broken in relation to this GPU disconneciton and this observation is unfair...

135 Messages

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2.1K Points

@anthony_edge It is somewhat slow. Gpu nowadays play a huge part in todays PC configurations. It's no surprise PS behaves that way, as developers probably optimized the code for gpu acceleration, leaving cpu and ram for other calculations.

What is beyond me, however, is the fact that adobe is ignoring this issue altogether and waste months to fix it. We still dont know whether they are working on it or what's going on.

1 Message

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60 Points

13 d ago

I had the same situation with my NVidia GTX 1060 driver version 462.31 and I solved the problem by going to "GRAPHICS SETTINGS" on Settings, then towards to lower part that says Choose An App To Set Preference, hit Browse, and select "Adobe Photoshop 2021" (High Performance).

Restart Photoshop....IT WORKS!  

7 Messages

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130 Points

13 d ago

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps!

4 Messages

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94 Points

12 d ago

This is really irritating and adobe is sitting on it after so many have even give them all the logs and screenshot to fix it. Totally no response from any Adobe rep here :(

Adobe Administrator

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251 Messages

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3.4K Points

@Rithina ,

We've investigated these issues and will be providing a patch very soon that should restore the GPU in cases where it currently should be working.

For systems that are over 6 years old, including those that have older drivers installed (and I know not everyone in this forum falls into that category, but I thought this should be noted), and systems with < 1.5 GB VRAM, the GPU will not be able to be restored due to the increased utilization of the GPU in the more recent versions of Photoshop, coupled with the instability of older drivers on newer OSes.

3 Messages

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80 Points

so basically anyone on an older gfx card will not be able to use the new update of photoshop, didn't say that in the update info did it? kind of throws the subscription model out the window, does it not?

will you be offering refunds to everyone affected?

(edited)