R
ramya
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43 Messages

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682 Points

Tue, Apr 13, 2021 6:32 PM

Photoshop 22.3.1 says Unknown GPU

While Photoshop 22.3.0 awkwardly takes a bit of an extra step to properly load Advanced GPU settings, version 22.3.1 entirely broke GPU support for me. After updating today, Photoshop failed to load my NVIDIA GTX 1050 Ti graphics card, saying "Unknown GPU" with "Use Graphics Processor" dimmed and unchecked. I tried restarting both Photoshop and my laptop but no luck. I already had the latest NVIDIA driver 461.92 installed prior to updating Photoshop. Rolling back to 22.3.0 returned everything back to what it was like before installing the latest PS update. I understand that my GPU is already a few years old, so I considered the possibility that Adobe might have all of a sudden dropped support for it, but that would be a really terrible change to make in a minor version update if that's really the case here. I hope it's only a bug that would be fixed in a new update.

Here's what it looked like in 22.3.1

Responses

Accepted Solution

Adobe Administrator

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288 Messages

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3.7K Points

3 m ago

@ramya ,

We are aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being, or 22.3.1 should work fine for most features, since there are CPU fallbacks for everything except 3D features and the Oil Paint filter on Mac.

Again, thanks for your patience as we stabilize GPU usage. This will ultimately be an important step forward to boost performance across the application.

Official Solution

Adobe Administrator

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288 Messages

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3.7K Points

3 m ago

Photoshop 22.4 has been released with the patch for GPU detection; please download and try it out.

If you do not see version 22.4 in your Creative Cloud Desktop application, go to Help > Check for Updates.

The build was just pushed, and it's possible that not all regions will have the release instantly; if you do not see the build after checking for the update, then wait a few hours for it to propagate to your region.

Thank you for your patience and I'll monitor this thread if there continue to be issues.

2 Messages

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70 Points

4 m ago

Same problem here for my AMD Radeon RX5700XT. Rolling back PS drivers is the only solution I could find.

135 Messages

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2.1K Points

4 m ago

As well. Same problem with the past 22.3 release. Hoped this update would fix it, but no.

AMD 5500XT 8GB here, latest recommended drivers, W10 with all latest updates.

8 Messages

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186 Points

4 m ago

Same problem with my NVIDIA RTX2080 with latest driver and latest W10 update.  Oddly enough, Lightroom does see the GPU.

(edited)

4 Messages

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90 Points

4 m ago

Same here with GTX1050. Rolled back to 22.3 then it will work. Hope there will be a fix.

3 Messages

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92 Points

4 m ago

rolling back to 22.2.0 is only solution right now

1 Message

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60 Points

3 m ago

Had the same problem.  I don't like my resolution (Adobe fixing their problem would be better), but I got mine to work by going to Windows 10 Graphics Settings, and using "Choose an app to set preference" to force Photoshop to use my NVIDIA card at high performance.

I noticed that when I took a look at Photoshop System Info, the Adobe GPU Sniffer crashed on 2021-04-15.  That's when I updated to v22.3.1.

3 Messages

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86 Points

3 m ago

I have the same problem. Verson 22.3.1 cannot detect my AMD Radeon Pro WX3200 GPU. Currently on Version 22.2 and everything works fine.

8 Messages

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154 Points

3 m ago

Tengo el mismo problema , estuve 3 horas chateando con dos tecnicos de Adobe y llegaron a la conclusion que Ps 2021 v22.3.1 no es compatible con mi tarjeta grafica NIVEDIA GeForce GT 420 y me dijeron que tengo que volver a usar el 2020 y funciona con 22.2 . Pero cuando se termine mi contrato dejare de pagar , no voy a comprar otra PC , hay otros programas . Tambien la ultima version cuando abre se cierra automaticamente

I have the same problem, I spent 3 hours chatting with two Adobe technicians and they came to the conclusion that Ps 2021 v22.3.1 is not compatible with my NIVEDIA GeForce GT 420 graphics card and they told me that I have to use the 2020 again and it works with 22.2. But when my contract ends I will stop paying, I will not buy another PC, there are other programs. Also the latest version when it opens it closes automatically

1 Message

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60 Points

3 m ago

It's the same for me with NVIDIA QUADRO RTX 400

8 Messages

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154 Points

3 m ago

Mi pregunta al foro es , si la solucion es seguir trabajando toda la vida con la version 22.2 y no poder tener actualizaciones o comprar una nueva PC . Adobe no da solucion al problema.

My question to the forum is, if the solution is to keep working with version 22.2 all my life and not being able to have updates or buy a new PC. Adobe does not solve the problem

1 Message

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60 Points

3 m ago

Got the same problem, "unknown GPU" with version 22.3.1.

I use the RTX 3060. What is the problem here?

8 Messages

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154 Points

3 m ago

I would like to know if the problems that we expose in this forum reach Adobe or is it only for users

1 Message

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62 Points

3 m ago

Same problem here. Annoying.