R
ramya
75 Points
100 Points
250 Points

31 Messages

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538 Points

Tue, Apr 13, 2021 6:32 PM

Photoshop 22.3.1 says Unknown GPU

While Photoshop 22.3.0 awkwardly takes a bit of an extra step to properly load Advanced GPU settings, version 22.3.1 entirely broke GPU support for me. After updating today, Photoshop failed to load my NVIDIA GTX 1050 Ti graphics card, saying "Unknown GPU" with "Use Graphics Processor" dimmed and unchecked. I tried restarting both Photoshop and my laptop but no luck. I already had the latest NVIDIA driver 461.92 installed prior to updating Photoshop. Rolling back to 22.3.0 returned everything back to what it was like before installing the latest PS update. I understand that my GPU is already a few years old, so I considered the possibility that Adobe might have all of a sudden dropped support for it, but that would be a really terrible change to make in a minor version update if that's really the case here. I hope it's only a bug that would be fixed in a new update.

Here's what it looked like in 22.3.1

Responses

Accepted Solution

Adobe Administrator

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231 Messages

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3.2K Points

1 d ago

@ramya ,

We are aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being, or 22.3.1 should work fine for most features, since there are CPU fallbacks for everything except 3D features and the Oil Paint filter on Mac.

Again, thanks for your patience as we stabilize GPU usage. This will ultimately be an important step forward to boost performance across the application.

ramya

31 Messages

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538 Points

Finally we receive an official response. Anyway, thank you @mark_dahm for following up and confirming the source of this issue. Now everybody who’s been trying all sort of tricks can keep calm and just stick to the previous version until the fix is released, hopefully soon.

Thanks in advance to everyone working on the resolution.

2 Messages

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70 Points

23 d ago

Same problem here for my AMD Radeon RX5700XT. Rolling back PS drivers is the only solution I could find.

135 Messages

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2.1K Points

23 d ago

As well. Same problem with the past 22.3 release. Hoped this update would fix it, but no.

AMD 5500XT 8GB here, latest recommended drivers, W10 with all latest updates.

4 Messages

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138 Points

21 d ago

Same problem with my NVIDIA RTX2080 with latest driver and latest W10 update.  Oddly enough, Lightroom does see the GPU.

(edited)

ramya

31 Messages

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538 Points

Yes, I noticed that Camera Raw was able to detect the same GPU which Photoshop couldn’t. I first thought it’s only affecting older or mid-range GPU but now with you and other people reporting the same issue on high-end RTX graphics, that’s unlikely the case.

1 Message

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60 Points

Bonjour, je connais les mêmes déboires avec ma carte graphique NVIDIA QUADRO RTX 3000

Hello, I have the same problems with my NVIDIA QUADRO RTX 3000 graphics card

 

ramya

31 Messages

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538 Points

@CDS Sorry to hear you are facing problems too with the latest Photoshop update.

1 Message

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60 Points

18 d ago

Same here with GTX1050. Rolled back to 22.3 then it will work. Hope there will be a fix.

2 Messages

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82 Points

17 d ago

rolling back to 22.2.0 is only solution right now

1 Message

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60 Points

16 d ago

Had the same problem.  I don't like my resolution (Adobe fixing their problem would be better), but I got mine to work by going to Windows 10 Graphics Settings, and using "Choose an app to set preference" to force Photoshop to use my NVIDIA card at high performance.

I noticed that when I took a look at Photoshop System Info, the Adobe GPU Sniffer crashed on 2021-04-15.  That's when I updated to v22.3.1.

ramya

31 Messages

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538 Points

I’m not exactly sure if it’s the same thing or not, but I already have my NVIDIA card set to the default GPU for Photoshop within the NVIDIA Control Panel. I’m guessing if the issue is related to defaulting to a specific card, having this setting on should’ve prevented the issue in the first place. With so many people reporting this on different systems, it clearly doesn’t have to do with local settings on anybody’s computer. It’s a software bug.

2 Messages

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70 Points

@LarryDoucet That did not solve anything for me. I forced photoshop to use my RX5700XT on High Performance setting but still getting massive lag when running the new update. Even if it worked it is not a fix since Photoshop still fails to detect the GPU, best case it would be a workaround until this problem is properly addressed. But as it is it is not even that.

7 Messages

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130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

1 Message

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60 Points

@LarryDoucet  Thanks for that.  That totally solved my problem, at least until Adobe comes up with a proper fix.  Photoshop seems to run well when I force Windows to use my Radeon card at High Performance.  I've not really noticed any lagging yet.

Update: I have noticed that from time to time, Photoshop reverts to "Unknown GPU". So, clearly something is still wrong. Restarting Photoshop usually fixes it. Annoying.

(edited)

2 Messages

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74 Points

14 d ago

I have the same problem. Verson 22.3.1 cannot detect my AMD Radeon Pro WX3200 GPU. Currently on Version 22.2 and everything works fine.

2 Messages

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74 Points

It's so frustrating because on 22.3.1 when the GPU is not detected, things like Rotate View tool doesn't work; and when zooming and panning ghost traces of the image get left behind. 

ramya

31 Messages

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538 Points

Sorry to hear you’re facing this too. Hope they fix  it soon.

7 Messages

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144 Points

14 d ago

Tengo el mismo problema , estuve 3 horas chateando con dos tecnicos de Adobe y llegaron a la conclusion que Ps 2021 v22.3.1 no es compatible con mi tarjeta grafica NIVEDIA GeForce GT 420 y me dijeron que tengo que volver a usar el 2020 y funciona con 22.2 . Pero cuando se termine mi contrato dejare de pagar , no voy a comprar otra PC , hay otros programas . Tambien la ultima version cuando abre se cierra automaticamente

I have the same problem, I spent 3 hours chatting with two Adobe technicians and they came to the conclusion that Ps 2021 v22.3.1 is not compatible with my NIVEDIA GeForce GT 420 graphics card and they told me that I have to use the 2020 again and it works with 22.2. But when my contract ends I will stop paying, I will not buy another PC, there are other programs. Also the latest version when it opens it closes automatically

ramya

31 Messages

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538 Points

Sorry to hear that. I’m not sure how old is the GT 420, but yes Adobe keeps raising the hardware requirements with almost every major release. But in this update it seems to be just a bug as many people are reporting this even on brand new RTX cards. I hope the next update fixes this annoying issue.

1 Message

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60 Points

14 d ago

It's the same for me with NVIDIA QUADRO RTX 400

ramya

31 Messages

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538 Points

Sorry to hear it. Hope they fix it for all of us soon.

7 Messages

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130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

7 Messages

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144 Points

13 d ago

Mi pregunta al foro es , si la solucion es seguir trabajando toda la vida con la version 22.2 y no poder tener actualizaciones o comprar una nueva PC . Adobe no da solucion al problema.

My question to the forum is, if the solution is to keep working with version 22.2 all my life and not being able to have updates or buy a new PC. Adobe does not solve the problem

ramya

31 Messages

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538 Points

For now it seems that 22.2 is the most stable version for everyone. So let’s hope that they fix the problem in the next update.

13 Messages

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184 Points

@MARIO RAIJEL If your pc meets the standards Adobe requires, I wouldn't buy a new one. The issue os software-related, not hardware-related. 22.2 is doing fine.

Leonie van Rijen

1 Message

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60 Points

13 d ago

Got the same problem, "unknown GPU" with version 22.3.1.

I use the RTX 3060. What is the problem here?

ramya

31 Messages

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538 Points

I first thought it might be only affecting older GPUs, but then I saw users with brand new RTX graphics reporting the same thing, like in your case. So this is obviously a software bug in the latest version. For now the only solution is to roll back to either 22.3.0 or 22.2.

Some people are suggesting that changing the ‘Install Language’ from ‘English US’ to ‘English International’ under preferences in the Creative Cloud desktop app fixed it for them. I couldn’t test this myself since I need the language set to a different locale. If you only write in English in Adobe apps, you can give this a try and see if it actually works. But careful that you might need to reinstall the apps after applying that change (not sure tbh).

7 Messages

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130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

13 Messages

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184 Points

Interesting! Anyone with the same tactics?

Leonie van Rijen

143 Messages

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2.5K Points

I tried re-installation with Creative Cloud set to "International".

It didn't help.

7 Messages

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144 Points

13 d ago

I would like to know if the problems that we expose in this forum reach Adobe or is it only for users

ramya

31 Messages

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538 Points

I found this website through Adobe official support page. They ask people to report any issues here on this website. But so far there is not one reply or comment from an Adobe official regarding this problem. It seems that somebody isn’t doing their job!

1 Message

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62 Points

12 d ago

Same problem here. Annoying.

ramya

31 Messages

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538 Points

Yes very annoying indeed. Sorry to hear it.

6 Messages

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80 Points

10 d ago

Same problem with AMD 580