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5 Messages

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126 Points

Wed, Dec 9, 2020 7:05 PM

Photoshop 22.1: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

Responses

Official Solution

Adobe Administrator

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15.8K Messages

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295K Points

4 days ago

Please install 22.1.1 which was released late last night. It contains a fix for program errors.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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100 Points

Would you like us to report back if it has alleviated the issues we were having? 

Employee

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244 Messages

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3.8K Points

@Shaun Kendall If you can, yes please.  Any and all feedback is appreciated.

1 Message

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60 Points

Different user. Same problem. Update 22.1.1 doesn't fix continuous program errors when exporting, flattening, or duplicating. Cannot save any files.

4 Messages

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130 Points

@JeffreyTranberry

My problems with sporadicall ”could not save because of a program error” seems to have been solved by this update.

5 Messages

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100 Points

The update seems to have fixed the errors I was getting when trying to save or export images. I am on a Windows 10 64-bit system. Thank you.

(edited)

6 Messages

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132 Points

7 years ago

I have Photoshop CC and when I individualy merge a layer with the original locked layer Photoshop will no longer save the file due to a program error
Note: This comment was created from a merged conversation originally titled Photoshop: Can't save file due to program error

Adobe Administrator

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15.8K Messages

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295K Points

Hi Ivan, are you on Mac or windows? If you choose Preferences>Plug-ins and uncheck "Enable Generator" and restart PS do you have trouble saving the file using the same steps?

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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132 Points

that fixed it! what does the generator do and why is it that it works when you disable it?

6 Messages

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132 Points

that fixed it! what does the generator do and why is it that it works when you disable it?

Adobe Administrator

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15.8K Messages

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295K Points

It's a known issue with Generator. Will be fixed in an update very shortly.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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60 Points

I'm having the same issue with the Photoshop CC 2014 on a Mac.

When I open my Photoshop files or just a regular image JPG and I do a couple of edits and I cant save over the exiting files...

Any ideas??

And this is the window I get!

5 Messages

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80 Points

Use,

File -> Edit in ImageReady

I saved my file for being a huge lost. Because I completed my whole artwork and received a kind of error saying "Could not save because of a program error". I tried all possible options. But wont work. Then I tried Edit in ImageReady, Then I could save my file as psd though Image Ready. I hope this should work for you guys too :).

Thanks

15.1K Messages

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195.8K Points

Photoshop hasn't included ImageReady for many years - so that really isn't an option for anyone using a recent version of Photoshop.

5 Messages

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80 Points

I know Mr. Chris, But this is just an option for them who trying to find a solution about the photoshop error. I posted this answer here because I found this post on the first page for the error could not save :). So, I thought someone may be rich to this page and found this answer who are using older versions.

Thank you very much Mr. Chris.

2 Messages

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60 Points

Hello, I have my work open now and I can't save it because of programme error. I checked the generator - it's not ticked.

26 Messages

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346 Points

I found a way to save my PSD which encountered this issue. I changed the mode to 16bits per channel. Saved. Then converted back to 8, and I was able to re-save without any issues. It didn't affect adjustment layers, layer styles or anything else. Hope this helps somebody else

2 Messages

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62 Points

I'm dealing with this right now. I'm taking a Photoshop class right now and although I'm fluent in Illustrator, I'm finding out that's not helping me much with Photoshop. I checked the box they suggested, it wasn't checked. I texted my professor, so hopefully she'll have an answer for me in the morning. I just bought this software tonight!

4 Messages

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70 Points

This problem was happing to me just now. I'm working on a single layer with all other layers unchecked; the layer also has a mask.

I couldn't save and got the same error message. I randomly checked the background layer, then unchecked it. And was able to save. Weird!

15.1K Messages

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195.8K Points

Ok, that is weird.

4 Messages

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70 Points

I swear, that's all I did: select the background, then deselect it. Maybe a coincidence? I have no idea...

2 Messages

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82 Points

This info saved hours of work for me. Simplest and quickest solution. I was then able to restart Photoshop and my computer to avoid any future problems.

26 Messages

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346 Points

Happy to hear that Trey

6 Messages

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100 Points

This has been happening for me for month now with ps 6 and cc if I want to save anything with layers. All generator boxes unchecked etc. The 16bit change is helpful but a pain to do WITH EVERY FILE.
I AM A PROFESSIONAL EDITING PHOTOS ALL DAY AND WOULD APPRECIATE IT IF ADOBE COULD FIX THIS ITS REALLY REALLY ANNOYING

26 Messages

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346 Points

Have you uninstalled and reinstalled Photoshop? Sounds like your install of Photoshop is damaged.

6 Messages

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100 Points

Newly installed Photoshop cc at work (last week) on to brand new hard drive and older install of it on home computer (cs6)

6 Messages

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100 Points

I have spoken to a lot of people who are having this problem.

26 Messages

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346 Points

Wow I had no idea. Even though you shouldn't need to, you could create an action and assign a keyboard shortcut that converts to 16 and back. Might help save a little time until the problem gets sorted out.

13 Messages

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182 Points

We have this issue all the time here at our studio. We are saving to a Linux sever and we are on Macs (10.9 and 10.10). This has been going on for years, but is more common now again after a period less of these. I have read many articles and posts, and I still don't know if it's Adobes or Apples fault. Neither of them seams to take this seriously really.

What are my options, a Windows computer and a Windows server? Can anyone else tell me their setup? Are you using TimeMachine on your workstations? That has also been up for talks if that is the issue.

15.1K Messages

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195.8K Points

We take it very seriously, and have spent a lot of time on these issues.
But the problems are almost entirely due to the OS and file servers.
A few issues have been due to the text engine, or Generator - and we have fixed those as soon as the problems were identified.

13 Messages

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182 Points

Can you please evolve your answer with what you know? On what system, OS, client and server do you know, that this is not a problem? We are a lot of professionals out here struggling with major issues every day.

2 Messages

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60 Points

I have the same problem on Windows (8.1). Would be great if Adobe could solve this issue!

7 Messages

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100 Points

Same problem here with CS6 and it just started a couple of weeks ago. There is no Enable Generator is CS6 so that ones out the window together with the mode change to 16 bit and back again. I guess the chances of a fix for CS6 are, to say the least, very very remote as Adobe has long since moved on and if you have a problem, it's your problem not theirs. My OS is Windows 7 Professional.

Once I get this error, I can no longer open psd files or save in any format. I'm currently using cut from Photoshop and paste into Irfanview from which I save the file... it's not supposed to work this way so my advice to Adobe is, 'fix the bloody thing!'

Update:
I did some digging on the Internet last night and this problem was reported as far back as 2006! Almost a decade ago and it's still not fixed!

15 Messages

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188 Points

You. Superstar.

15 Messages

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188 Points

I also encounter this problem in Photoshop CC 2015, Mac OS X 10.10.3.

Unlike the OP I had not been merging any layers. I had been playing around with layer masks instead.

The 'switch to 16 bits and back' workaround worked for me thankfully.

Please fix this old bug Adobe.

1K Messages

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17.1K Points

I get this every once in awhile on Mac. I have always been able to save to a different hard drive. Quitting and relaunching the program then fixes it.

15 Messages

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188 Points

Ah, yes. I was saving to a SMB (NTFS) server. Probably relevant.

13 Messages

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182 Points

Don't think so. We have Red Hat and AFP, same issues.

15.1K Messages

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195.8K Points

What are the last few lines in the PSErrorLog.txt file (in your Photoshop preferences folder)?

26 Messages

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346 Points

Thanks Josh. Really glad this is helping people out!

7 Messages

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100 Points

Here are the last few lines of a very long log:

\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000E0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:17 12:26:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:42:48 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:43:34 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:19 09:17:35 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:03:38 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:04:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 22:59:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:00:53 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:01:37 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:02:16 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed

15.1K Messages

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195.8K Points

You have some errors from a third party automation plugin or extension panel, plus the last one is from something using a color mode that is not legal for layers (like indexed color). Resetting preferences should solve that, unless it is also being caused by third party code.

15 Messages

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188 Points

Here are all the entries from PSErrorLog.txt from the day this error occurred for me:

2015:07:07 09:54:45 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:54:57 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:11 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:21 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed

Using Photoshop CC 2015, Mac OS X 10.10.3
Thanks

15.1K Messages

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195.8K Points

Hmm, a low level error in the VM system -- no idea what would cause that.

2 Messages

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80 Points

Thanx a lot for the tip. You're the man!!!

6 Messages

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80 Points

Hi Jeffrey!

Having the same problem here but is there a way to solve the issue without losing all your work?

Thanks

6 Messages

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80 Points

hello!! where do you find this option?? thanks!!

6 Messages

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80 Points

Ok, so i took a risky chance and pressed the "close file" button (red ball on mac) hoping it would advise to either cancel, save or dismiss changes.

It asked me to do so, and pressed SAVE CHANGES. It did save all the changes on the file. But please, anyone else have a permanent solution for this without having to take the risk?

- Can't find the 16bit / 8 bit choice
- my plugin options are unselected

Thanks!!!

15 Messages

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188 Points

Hi Sofia,

You can find the 16 bit / 8 bit options under Menu Bar > Image > Mode.

Hope that helps, Josh

7 Messages

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160 Points

I "upgraded" a month or so ago from CC to 2015 - that was a disaster, so uninstalled then went to CC 2014 which I read was "stable" - however, the thing KEEPS sticking with the "cannot complete error", so I'm saving schtuff all the time manuially as I dont trust it - Adobe really need to fix this as its ridiculous - as for OS etc., it ain't my box, 32GB 250gb SSD 2TB HDD "spare 1GB video card", i7, Win 7 Pro etc.....

2 Messages

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60 Points

I worked on A2 size 300ppi with lots of layers. Then I couldn't save my file! I thought I would have to do a reworking. But thanks for the solution posted here! Changing 8 bit mode to 16 bit really helps!

But I'm still curious, I used PS CS6 for years without this kind of error. Is it because of the heavy work that eats up lot of memory?

15.1K Messages

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195.8K Points

No, Photoshop doesn't really run out of memory - it just goes to the scratch disk and slows down. More likely there was something unexpected in the document that caused the error (like a mask that's over 30k pixels tall or wide).

Also, if in doubt, try the Large Document format: which can save larger documents.

2 Messages

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60 Points

I had the same issue and I couldn't find a way to save it as a psd but I found a way to save it as jpg.. Like this you can save your layers as jpg and it would be much easier to make it again when you reopen photoshop.. So I just press flatten image and then I drug and drop the solid image to my notes and from there I safe it on my desktop copy paste.. :)

15 Messages

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164 Points

I'm getting this several times a day, almost everyday, and I nearly put my fist through my lovely new 34" monitor with rage. I lose work constantly, even though I save religiously, it all adds up. It appears to happen most when I'm creating artboards for responsive layout views, e.g. desktop, tablet, mobile. The tablet and mobile ones can be really quite long taking into account retina sizes, I don't know if this is a factor. Anyway, please, please, please sort it out Adobe!!!!

Adobe Administrator

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15.8K Messages

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295K Points

A copy of the error log "PSErrorLog.txt" might also help. It's location on your system is as follows:

Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings 2015/PSErrorLog.txt

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2015/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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164 Points

How would you like this file? It's 7.4 MB :-(

Adobe Administrator

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15.8K Messages

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295K Points

Sent you an email to reply to.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

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295K Points

Thanks. Got the log and asked engineering to take a look. Couple of questions in the meantime. Do you ever use Design Space in Photoshop? (that enabled generator) Additionally, is Photoshop exiting normally when you quit? (e.g. not being force quit, hanging or crashing on Quit? (That would prevent the setting to disable Generator not to be saved correctly)

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

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295K Points

Looking at the logs, the eng says rendering code for shapes is barfing (Polygon::Renderings::AddRendering) is there anything unique that you can think of about the shapes you're creating?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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164 Points

Nothing at all. Just regular rectangles, rounded corners, etc. Very basic shapes. In one psd that's also crashing I do have a smart layer that is a 3D rendered extruded shape. I could share the culprit psds with you.

15 Messages

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164 Points

Sorry, didn't see you previous comment. No I never use Design Space. Photoshop does exit normally.

Adobe Administrator

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15.8K Messages

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295K Points

Were any of the shape layers merged together? Maybe it's not the type of shapes, but how they merged or combined? (Noted by Nixie here)  https://feedback.photoshop.com/photoshop_family/topics/trouble_saving_as_pdf?topic-reply-list%5Bsett...

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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100 Points

Mate it sounds like you're making excuses and putting the blame on the customer. Why Adobe you just fix this fault that's been there in the software for YEARS and stop making excuses. It's Adobe's fault not the customers.

15 Messages

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164 Points

I don't believe so. 

15.1K Messages

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195.8K Points

Foxy - because we have never seen this error, and have no idea how to reproduce it (despite lots of time spent).  The problem could be due to corrupt data in a particular document - which we can't know until we examine the document and can reproduce the error.  And people could easily be seeing different errors: Program Error just means something unexpected went wrong, and could come from many different causes.

2 Messages

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60 Points

Hi ! I had this PS issue too and I done as you said Chris : unchecking my layers and save... and bingo ! it works. This is really weird. Thanks for your trick, it solved my problem.

2 Messages

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80 Points

Thank you David. It worked. Many thanks!

2 Messages

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60 Points

The file i was working on and gave this error was a somewhat large document, around 2m long by 90cm high, 300dpi and CMYK color mode, i was trying to save it to .PSD file and gave me that error, and i had to close PS or it would crash (since im in a crapy crapy computer, because at my office they wont get better ones...) so i saved it to a .PSB  file, a large document format file, and it worked, it may help some folks! 

5 Messages

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108 Points

Thanks David! If anyone is confused the option is in Image > Mode > 16 Bits/Channel .

5 Messages

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108 Points

Thanks David! If anyone is confused the option is in Image > Mode > 16 Bits/Channel .

2 Messages

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80 Points

YES!! Thank you! That did the trick for me!

2 Messages

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60 Points

I haven't read trough the whole post so someone might have the same solution. I got the same problem with error. Tried to open another image and save it - No problem. But for my specific working file I got this error. So I created a new document with the same size as the working file and moved all layers to the new file. I also saved the image on another disk (was suspecting that my startup disk was getting full) and it worked like a charm.

2 Messages

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60 Points

Hi, having a problem saving to PDF as my Photoshop only gives me PNG and few other formats to save as. What could be the problem?

2 Messages

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80 Points

LIFE SAVER!

26 Messages

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346 Points

What is your color mode set to under  Image > Mode > 16 Bits/Channel ?

26 Messages

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346 Points

Thanks Simon, glad people are still getting use out of this fix, although it would be nice if people never encountered this to begin with.

26 Messages

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346 Points

Thanks Simon, glad people are still getting use out of this fix, although it would be nice if people never encountered this to begin with.

2 Messages

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60 Points

Hi guys, 
This problem was happing to me just now. im switch the fonts and it works, its so weird but work! 
aleximicroslan@outlook.com if you want help with something to resolve this problem. Thx U

2 Messages

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60 Points

for me it didn't worked but i actually tried to do save for web and it work and its save itself as a .gif

2 Messages

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60 Points

I don't know why it worked, but it worked for me! THANK YOU THANK YOU THANK YOU! 

2 Messages

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60 Points

I am illustrating a 32 pg book, so I have many groups/layers.
I unchecked all of my layers and did a save as /a photoshop document instead if a pdf-
a pain but it least it saved my last hour of art!

2 Messages

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80 Points

Why it worked ? So confused

26 Messages

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346 Points

没有人, no clue why it works, but I can't complain about the fact it seems to be working for so many people! Quite a strange solution indeed.

2 Messages

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60 Points

Si estan trabajando en un tamaño de imagen considerablemente grande más una resolución alta de más de 100 pueda que al querer salvarlo en JPEG de este error, lo mejor sería bajar la resolución con la opción de poder dejar siempre el tamaño de imagen que necesitamos.

2 Messages

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60 Points

Hello All, 
i have been running Photoshop 7 for a while now with no difficulty on a Win8.1 platform with 10Gb of RAM.
Was reducing image size on a few photos -professionally taken- and all but 1 would save after the size reduction.

Had to save it as a tiff file, bring it into another program and then re-save it as it's native .jpg.

The oddity here is all the photos came from the same source, only one refused to save due to...Program Error.

Does anyone know what happens here?
As i have a work around i am not crippled but it would be great to know the reasons for the errors.

thx.

2 Messages

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60 Points

This fix did nor work on my version of cs2. There is no option for enabling or disabling generator. Need to be able to save my work. How can I fix this?

2K Messages

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35K Points

Does this happen all the time, or just on certain types of files?

You have a very, very old version of Photoshop. The Generator plug-in wasn't around at that time. If you're getting the message in CS2, it could be related to a number of issues with the software. You'll also have to tell us what OS, what your basic computer specs are, (video card, RAM, etc) if you've tried trashing preferences, and anything else you've done to try to fix the problem.

2 Messages

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102 Points

Thanks!

6 Messages

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62 Points

Happy this trick is still helping people out.
At the same time, it's unfortunate that the trick still needs to be used at all, and Adobe hasn't worked it out...

6 Messages

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62 Points

Happy this trick is still helping people out.
At the same time, it's unfortunate that the trick still needs to be used at all, and Adobe hasn't worked it out...

26 Messages

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346 Points

Happy this trick is still helping people out.
At the same time, it's unfortunate that the trick still needs to be used at all, and Adobe hasn't worked it out...

2 Messages

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60 Points

This doesn't work for me. Any other suggestions?

26 Messages

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346 Points

Tried to save as PSB?

26 Messages

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346 Points

Alternately, duplicating every layer to a separate document and re assembling it after restarting your computer? Or creating a smart object and trying to save then?

4 Messages

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60 Points

Thank you Chris and Philippe! It's 4 years later and this post just saved me! 

4 Messages

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60 Points

Thank you so much Christopher and Philippe!  It's 4 years later, but you just saved me a ton of work with this fix.  I unchecked every layer, saved, and it worked. 

2 Messages

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60 Points

Herry C Sucahya is right! This fix/adjustment works!

In Photoshop, on the main navigation, select "Image". Then scroll down to "Mode" and change it from 8 bits/channel to 16 bits/channel. This will making the viewing of the image smoother and allow you to save your photoshop files again.

Whew!

2 Messages

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60 Points

Hi. I'm working on a file but I can't save it, and each time I try it alternates between being because the scratch discs are full(even though I have over 1500 gigs free) and being a program error that I don't know the source of. It's not a particularly big or complex file, but I still don't want to lose my work. Anyone have any idea how to solve it?

6 Messages

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62 Points

Have you tried duplicating all the layers to a new document and trying to save? Is the issue specific to a certain file?

2 Messages

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60 Points

I do not have the option of unchecking the Enable Generator box.  No such box exists.  Now what?  I can no longer save documents in JPEG format without encounter the program error!

Adobe Administrator

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15.8K Messages

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295K Points

Just to be clear, are you looking here in preferences?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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70 Points

Hi same thing happened to me...try select all.  then IMAGE/CROP.  I was able to save after this... 

2 Messages

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60 Points

@david_crow_7047868  Dear God, thank you!!!!  Worked for me and hours of work not thrown down the drain. Thank you.

6 Messages

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80 Points

If your image is 16 bit then change it to 8 bit. That solved the problem in my case without losing anything of my work

2 Messages

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60 Points

Crop this, change that, stay on one foot before you save..and you'll be fine... meanwhile the subscription part of the contract works flawlessly.

8 Messages

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80 Points

Same here. How do I not lose  my work? What do I do. I tried it more than 30 times now and it's giving me the same error. 

2 Messages

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62 Points

Likewise, tried all the past fixes and still unable to save.

5 Messages

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80 Points

My "generator" is not enabled and this all of a sudden started becoming an issue for me. How can I fix this?! Please help.... I have so many albums to finish editing! 

5 Messages

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80 Points

@Joe Ehrhardt I did this and it worked for me but isn't 16 bit better with more color saved? It is not letting me go back in and convert to 16 bit. 

2 Messages

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62 Points

@david_crow_7047868 

Thank you so very much! I had tried everything suggested from the Adobe support community-- nothing worked. I had to restart the same design after losing it four times! 

6 Messages

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80 Points

When editing photos, it is often very advantageous to work with 16 bit. Especially when editing underexposed raw files or photos have gradients that lead to so-called bandings.
I see two important things:
1. If I can no longer save my file due to some error, I prefer to have an 8 bit version than none at all. Usually it is not the original photo but a processing copy.
2. In the end, a JPG file will usually be created for customers uses - digitally on the Internet or for printed matter. JPG files are ONLY 8 bit anyway.
The processing process is therefore decisive. With 16 bit I have a greater color depth (bit depth) - that is certainly an advantage but not always absolutely necessary. The output file will be an 8 bit JPG file at the end.
I hope this helped you.

2 Messages

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60 Points

I am having the same issue. I am on windows 10 working with cc 2021 I have a photoshop design I have been working on for weeks now and the last week this error message has come up and I haven't been able to save any of my work. This didn't help my fix the problem. 

6 Messages

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80 Points

If your image is 16 bit then change it to 8 bit. That solved the problem in my case without losing anything of my work

25 Messages

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362 Points

I am having the same problem. I cannot Save, Save As, or Flatten.

If I turn off the background layer, everything works. 

if I delete the background layer, everything works.

If I create a new white Fill layer, and then have it as the background layer, it stops working again. 

I can repeat this over and over with this same file.

Update: I rolled back to 22.0.1 and everything works perfectly.

3 Messages

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72 Points

Exactly as the error says. I recently updated to the most recent version of PS and now it isn't working. 

I cannot save, save as, flatten, export any file with layers. This has happened twice now.

Note: This comment was created from a merged conversation originally titled Cannot save due to program error

20 Messages

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132 Points

I could use some help. This is a file from Dec 2019. We are doing their banners again this year, and when I tried to save this file it's throwing off the error below. My searches led me here. I tried the generator plug-in solution, I rebooted PS and even my system, no luck. What else can I try?

4 Messages

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70 Points

@david_crow_7047868  My hero! I was about to jump off the bridge, after working all day on an illustration and not being able to save it. Thank you so much for the tip,  \o/

26 Messages

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346 Points

While it’s unfortunate that Adobe hasn’t squashed this bug, I’m glad that people have still been able to use this very same trick for the past 5 years.

Just out of curiosity, are most people using the most recent version of Photoshop when encountering this issue?

Cheers and happy ‘shopping! 

4 Messages

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70 Points

True... well, mine is the most recent version, because I have Creative Cloud :-)

14 Messages

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156 Points

2 months ago

When trying to save a psd file, I get a message 'cannot save due to program error'. However in the folder that it should be saving to, it leaves a file with a massive string of numbers that has the changes in it, and that I can open! It creates a new copy of the 'numbers' file each time I try to save.

Note: This comment was created from a merged conversation originally titled Photoshop 2021: Program Error saving files to a server or NAS (macOS)

Adobe Administrator

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15.8K Messages

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295K Points

What OS are you on? Are you saving to the local drive or an external drive, network drive or server?

Sr. Product Manager, Adobe Digital Imaging

14 Messages

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156 Points

Hi! OS 10.15.7. Saving to a server.

17 Messages

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180 Points

I'm having the same problem. Attempting to save to a NAS server. Looks like a file permission error.

17 Messages

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180 Points

Problem solved by deleting PS preference files: https://helpx.adobe.com/au/photoshop/using/preferences.html#Manually

17 Messages

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180 Points

Retracting last message: Program error message appearing again. I can save to my local desktop after granting PS 2021 access to the local Desktop folder, but not sure how to grant it access to the server. Any hints?

17 Messages

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180 Points

Getting all these temporary PSD files in the same location instead of being able to save to it:

14 Messages

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156 Points

@tim_lumsdaine Same here!! Incredibly irritating!! 

17 Messages

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180 Points

Reposting this from @ishal ismail, which solved the problem for me. Many thanks, Ishal!  

Here is my fix, I'm on macOS Catalina V10.15.6, PS V22. I gave PS Full Disk Access and restarted the system, seems like it has fixed the problem for now.

You can go to System preferences > Security & Privacy > Full Disk Access ( You can find it on the left side pane > and add PS to the list by pressing the small + icon you can find on the bottom of the left-side pane.


Also, you need to unlock the privacy pane if you have not already by clicking the padlock on the left corner to make any changes to this section. 

Hope this helps someone and Good Luck. 

17 Messages

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180 Points

@nickralph see below re allowing PS 2021 Full Disk Access. Worked for me.

14 Messages

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156 Points

@tim_lumsdaine Thanks for this Tim, you're a hero!!!! It looks like this has helped!!

4 Messages

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70 Points

I occasionally have the same problem. Yesterday I restarted comp and stopped getting the error. Resaving .psb file worked (progress percentage goes up to 100% without getting an error). However, today I found, that there is still only first version of my .psb file on my disk (google drive file stream, but allowed to offline storage). It's absolute crap, what they produce in Adobe. 6 hrs work gone!

4 Messages

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70 Points

I occasionally have the same problem. Yesterday I restarted comp and stopped getting the error. Resaving .psb file worked (progress percentage goes up to 100% without getting an error). However, today I found, that there is still only first version of my .psb file on my disk (google drive file stream, but allowed to offline storage). It's absolute crap, what they produce in Adobe. 6 hrs work gone!

14 Messages

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156 Points

@dunbar  

The solution from Tim above has worked for me. Giving (or re-giving) Photoshop access permissions fixed it!

4 Messages

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70 Points

Hi guys!

Do you have any solution for Windows too?

19 Messages

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192 Points

Having the same problem on Windows myself. Was working ok yesterday. No changes to the PC over 40 GB free on the drive. Now, after I add a new layer the file won't save. Have unstalled and reinstalled PS, rebooted, deleted preferences.

2 Messages

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60 Points

Same problem here... Until yesterday it worked perfectly but today I couldn't save anything.

3 Messages

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70 Points

Same exact Problem here, since I updated to 2021, it won't let me save after using certain editing tools. Has anyone managed to find a solution that actually works? I tried changing the preferences and also giving it permission but it keeps happening. 

2 Messages

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60 Points

Same problem here. Following this thread.

Note: I can still save my work if I hide the top layer/all the layers.

2 Messages

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60 Points

Same problem, windows 10 and ps 2021.

2 Messages

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60 Points

same problem! Cannot save any of my work since updating to 2021

9 Messages

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116 Points

@JeffreyTranberry since the newest update I've been having this issue. It seems to be only PSDC files not local. I also can not export image, copy any work done on the file to a new one, or save as local or vise versa. I turned Generator off and it helped for a bit but started back up again when saved as cloud. I also did a insane work around which works about 40% of the time. 

2 Messages

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60 Points

It's been this way for me since December 13th for me, and I was working on Photoshop renders for my Industrial Design finals in college, which stinks.  

Here are my specs:

- Apple MacBook Air 2015

- MacOS Big Sur 11.0.1

- Adobe Photoshop 2021 

2 Messages

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60 Points

SAME! I just relaunched Photoshop 2020 and opened the file, turned on all my layers and saved... Voila... it worked... I certainly hope that's not a sign that 2020 is better than 2021!!!

2 Messages

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60 Points

Having the same issues here on Windows 10.

I was able to get my file to save by going to:

Settings > Privacy

Scroll all the way down to the bottom of app permissions and select File System

Then under "Allow apps to access your file system" I turned it off, and then back on.

Hope this helps people out there.

2 Messages

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60 Points

Didnt work...im so frustrated I coul s**t

14 Messages

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156 Points

I know how you feel. Since the last update, this solution doesn't seem to work anymore!! :(

4 Messages

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70 Points

I am having this issue as well!!

I also cannot copy and paste any layers. I tried saving it as save as web and my file turned to mush....

4 Messages

 • 

70 Points

how did you relaunch the old one??

14 Messages

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156 Points

If you go to your Adobe account or your Creative Suite Apps folder..in the list where you see all you installed apps...next to Photoshop there are 3 dots. If you click those, you get the option to install older versions! Yay!

2 Messages

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60 Points


yes, this is a big problem for me, the problem must be solved

20 Messages

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246 Points

It happened to me yesterday and I have no solution about it.

MacOs Big Sur, Ps 22.1,  iMac 

20 Messages

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246 Points

Unfortunately this didn't work for me

MacOs Big Sur

4 Messages

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70 Points

Adobe does not bother to solve the problem so I installed an older version and solved it.  That makes me think about why I'm still paying...

2 Messages

 • 

64 Points

Same problem here :( 

2 Messages

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70 Points

a month ago

Has anyone else encountered this problem and figured out a solution? I have tried working from a psd file on the desktop as well as on an external drive and it will sometimes let me save once and then gives me an error if I try to save again. I am using the latest version of PS

Note: This comment was created from a merged conversation originally titled Photoshop 22.1: Unable to Save files in Photoshop since updating to Big Sur

2 Messages

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62 Points

I have had the exact same issue. Sometimes if I restart photoshop it will work correctly for the first 1 or 2 saves. Otherwise I saw somewhere else that by unchecking all other layers, except the background, you can save. This has worked for me but is obviously annoying as all hell with files that have many layers. I hope this gets fixed. 

Adobe Administrator

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15.8K Messages

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295K Points

Are you getting a program error?

Sr. Product Manager, Adobe Digital Imaging

40 Messages

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622 Points

a month ago

- ‘could not save because of a program error’ when saving

This is creating MAJOR problems for me...

5 Messages

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126 Points

Apparently I can't flatten layers either, or even saving out to PNG, etc - this is even more troubling - 

40 Messages

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622 Points

Yea same. can't merge certain layers.

1 Message

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60 Points

Same, seems to happen to me after using the line or rectangle tool both rasterized or not. After I cant save, save as ( ive different file types) or merge layers.

When I delete the layer with the ex. rectangle or line it will allow me to save again. 

3 Messages

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80 Points

a month ago

Cannot open any image, without disabling graphics processor - but it automatically reloads. Cannot close PS 22.1 without using task master. Windows 10 also updated today, so where the issue lies I don't know?

Windows 10 home 1909 64bit OS build 18363.1256

6 Messages

 • 

116 Points

a month ago

Having same problem on Mac as of about 16:00 today

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Gavin Rolph

Www.Rolphandco.com

1 Message

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62 Points

a month ago

Having the exact same problems, highly frustrating!

2 Messages

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70 Points

a month ago

Lost a lot of work today because I could not save my work due to program error. It would not let me create a stamped layer either.

6 Messages

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116 Points

a month ago

Affinity is looking more appealing every day 🤦🏻‍♂️

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Gavin Rolph

Www.Rolphandco.com

19 Messages

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192 Points

a month ago

It seems as more updates are pushed out, the worse the performance of the program gets. I hope the developers do a better job in the future. It's frustrating to lose an entire day of work because of this.

Adobe Administrator

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15.8K Messages

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295K Points

a month ago

For those having this problem, if you restore your preferences using this manual method does it work correctly:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Assisted support says this has helped the customers they've helped. We'd like to get a copy of your settings folder if this does correct the problem.

Sr. Product Manager, Adobe Digital Imaging

19 Messages

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192 Points

@JeffreyTranberry Followed the directions to the letter. Still getting the error. Where do I send the folder?

(edited)

2 Messages

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70 Points

Hi Jeff - saving did not work when I opened up the larger psd file I had been working on but did work when I opened a jpg file and saved down as a psd. BTW, I am on a Windows 10 OS. Will not attach folder since this did not fix the problem. Thanks.

19 Messages

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192 Points

Please let me be clear. This bug is making PS unusable for many people. The fact you've known about it for many months, and not addressed it is extremely disappointing. 

Adobe Administrator

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15.8K Messages

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295K Points

@Roger - What OS/version on you on? Did 22.0.x work and it started with 22.1?

Sr. Product Manager, Adobe Digital Imaging

19 Messages

 • 

192 Points

Windows 10 - and it *seems* like the problem started after a Windows update. But I'm not certain. I have PS on a desktop and a laptop (both Windows 10) and the desktop is not having the same problem.

Also, apologies for the curtness of the post. I had lost the entire afternoon and was fairly frustrated. 

Adobe Administrator

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15.8K Messages

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295K Points

Hi Roger, no problem, I can completely understand the frustration. On the laptop, if you go to Preferences > Performance... and uncheck "Use Graphics Processor" and restart Photoshop does the problem go away?

Sr. Product Manager, Adobe Digital Imaging

19 Messages

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192 Points

OK, did that and the problem didn't go away. So we need another solution.

Can you make older versions of PS available? Or a previous stable version? I have trouble understanding what has happened and why this obviously untested and unstable version of the program was released. 

(edited)

1 Message

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60 Points

a month ago

don't update this, please. It was already working good now we all must downgrade and spent 5 hours to learn this =( 

Employee

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35 Messages

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440 Points

a month ago

@Jchacin @Gavin Rolph 

Hi there, My name is Sympa and I'm an Engineer with the GPU team. I am so sorry that you're experiencing this problem. Truly I understand the impact it can have on workflow and I want to help. What you're describing sounds possibly related to the GPU team. Send me an email at sympa@adobe.com with answers to the below?

  • Are your applications installed in the default operating system directory or a custom directory? If custom, please specify the path being used?
  • Do you have more than one graphics card? Are they the same make and model? Otherwise, crashes and other problems can occur in Photoshop.
  • Do you have updated drivers for peripherals (Wintab, Wacom), and GPU (NVidia, AMD):
  • Are you using more than one monitor? Does it repro if only laptop display is used?
  • Attach to the bug report this file: Finder > Top Menu > Apple > About This Mac > System Report... > File > Save > FileName.spx
  • Is the GPU being run in a virtualized environment?:
  • Have you turned off GPU in preferences → performance?:
  • Does turning on this setting fix your issue? legacy compositing in preferences → performance:
  • Did this behave correctly in a previous version of photoshop (which?):
  • Is the issue reproducible on both Mac & Windows?:
  • Reproducibility (sometimes? 100%?):
  • Include file that reproduces this issue:
  • Attach to bug report a screen recording of you following the steps needed to arrive at reproducing this issue:
  • Attach to bug report a screen recording of expected behavior:
  • Attach to bug report the log from help → system info:

(edited)

19 Messages

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192 Points

@Sympa what are the parameters for Windows 10? 

I can say the following:

  • Are your applications installed in the default operating system directory or a custom directory? If custom, please specify the path being used?
    DEFAULT
  • Do you have more than one graphics card? Are they the same make and model? Otherwise, crashes and other problems can occur in Photoshop.
  • ONE CARD ONLY
  • Do you have updated drivers for peripherals (Wintab, Wacom), and GPU (NVidia, AMD):
  • SUFACE PRO LAPTOP - DRIVERS UP TO DATE
  • Are you using more than one monitor? Does it repro if only laptop display is used?
  • YES
  • Attach to the bug report this file: Finder > Top Menu > Apple > About This Mac > System Report... > File > Save > FileName.spx
  • PATH IN WINDOWS?
  • Is the GPU being run in a virtualized environment?:
  • NO
  • Have you turned off GPU in preferences → performance?:
  • YES, DID NOT HELP
  • Does turning on this setting fix your issue? legacy compositing in preferences → performance:
  • Did this behave correctly in a previous version of photoshop (which?):
  • Is the issue reproducible on both Mac & Windows?:
  • WINDOWS ONLY
  • Reproducibility (sometimes? 100%?):
  • 100%
  • Include file that reproduces this issue:

Seriously. We shouldn't have to do this. We pay for this product. Any updates with bugs this massive shouldn't have been released in the first place. Fix this and do better in the future.

(edited)

6 Messages

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116 Points

a month ago


Hi Sympa and Jeff, thanks for your responses, I have emailed this but thought I would post it here to help others.

The error we are having is using photoshop on 2 different Macs ( 1 iMac 27inch 2019 and 1 MacBook Pro 13inch  2017 ), both started doing it at the same time, one had just been updated to 22.1 the other had not (but continued with the issue after updating)
I am not at either Mac right now but if nothing has changed I will produce a bug report for you later.
This happens 100% of the time with whatever file type however I try and save it.
Tried turning off GPU on MacBook which didn’t work either.
Can’t attach file as they belong to clients and also it happens on all files so not applicable anyway. 
Everything else you asked is a no or not applicable.
Just to be clear that another days loss of productivity is not acceptable at our busiest time of year and will result in the loss of our custom.

(edited)

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Gavin Rolph

Www.Rolphandco.com

6 Messages

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116 Points

And now it’s all fine on the MBP?! What on earth

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Gavin Rolph

Www.Rolphandco.com

6 Messages

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116 Points

Seems to have been fixed with an update this morning!

please please don’t release such buggy versions of software, you are a company supplying millions of professionals who can’t afford to loose a days work. Your product is the most expensive on the market and as such we expect a product to match, I don’t feel that I am getting that compared to the other options at the moment.

Gone are the days when Adobe was the only option.

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Gavin Rolph

Www.Rolphandco.com

4 Messages

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90 Points

Is it fixed for you ! My photoshop says updated this morning even though I didn't see an update and it still doesn't work :(

Adobe Administrator

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15.8K Messages

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295K Points

@Gavin what sort of update did you do that made it go away? 22.1 is the most current version and what the original poster was reporting on.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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116 Points

@Natasha Heyland @JeffreyTranberry 

that confused me too, but yesterday morning my MBP said updated today when I checked creative cloud and was fixed, iMac is the same. 
both were updated to 22.1 the day before.


A little frustrated that this new update wiped my photoshop settings, that cost me extra time to reimport etc.

Adobe can’t seem to get much right at the moment. But at least I have some gimmicky features like sky replacement 😒

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Gavin Rolph

Www.Rolphandco.com