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davescm's profile

161 Messages

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4.2K Points

Wed, Nov 18, 2020 11:16 PM

Acknowledged

Photoshop 22.0.1: Eye dropper sampling ring missing

In V22.0.1 the eyedropper sampling ring is missing. Toggling the checkbox in teh options bar does nothing.

Resetting preferences does not resolve.

Windows 10 v20H2  and NVidia RTX2080ti driver 456.71

The tool works correctly in v21 and earlier on the same system

Dave

Responses

2 Messages

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70 Points

4 months ago

Doesn't matter what my preferences are. There simply is no color picker wheel--or anything else--when I pick a color with the dropper. This seems to be a new problem after the update.

Running macOS 10.15.7 on a 16" Macbook Pro.

Note: This comment was created from a merged conversation originally titled Photoshop v 22.0.1 Color Picker Wheel Is Gone

4 Messages

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82 Points

Yes, there are several issues in 2021 edition, this being one of them. I have the same problem on a Windows 10 system.
The other issue is the missing red preview overlay in the brush tip, wenn you resize brush or want to set hardness ...
That was adressed here: https://feedback.photoshop.com/conversations/photoshop/photoshop-no-red-preview-when-changing-brush-size/5fb6ace9d1b2e26e0e840a70

Would be nice to have a feedback from adobe on this color wheel issue as well.

16 Messages

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428 Points

3 months ago

The ring for the Eyedropper tool also works correctly in v22.0.0, but not in v22.0.1.

MacBook Pro (Retina, 13-inch, Early 2015)

2.9 GHz Dual-Core Intel Core i5

16 GB 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

The tool worked correctly on the same system in 22.0.0 several moments before doing the update, then the ring was missing immediately after the update in 22.0.1.

EDIT

I have just now updated my iMac from 22.0.0 to 22.0.1 and the eyedropper sampler ring is now missing there as well.

MacOS Catalina 10.15.7 (19H2)

(Retina 5K, 27-inch, 2017)

64 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

~ Jane

(edited)

8 Messages

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158 Points

Ahhh.. I must check this ASAP! I installed both Big Sur on my iMac and MBP and the MBP is fine while the iMac is not. Thanks - I will look at versions...

2 Messages

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70 Points

@JaneE Yes it is! and I hope they are looking into it ASAP! it is so important while you are working!

Chana

4 Messages

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82 Points

This is an issue that can be reproduced on any OS. Also under Windows 10 with Adobe supported Radeon R9-series graphics card on board with latest driver (Nov, 13 2020).

231 Messages

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5K Points

3 months ago

same here! please fix.

(Mac Pro 2013, OSX 10.14.6)

8 Messages

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158 Points

Drives me crazy these things!!

1 Message

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60 Points

3 months ago

same problem.

iMac (Retina 5K, 27-inch, 2017)

2 Messages

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70 Points

3 months ago

拾色器取样环  无法显示~ 拾色器快捷键 无显示  

Note: This comment was created from a merged conversation originally titled 最新版本的Photoshop 22.0.1 拾色器功能bug

Adobe Administrator

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15.9K Messages

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295.3K Points

谢谢。 我们已知道该问题,并正在寻求解决方案。

Sr. Product Manager, Adobe Digital Imaging

1 Message

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62 Points

3 months ago

I'm also experiencing the same issue. HUD worked just fine until I updated to the latest version.

Working on a windows machine.

Using the most up to date NVIDIA driver. 

3 Messages

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80 Points

3 months ago

VARY ROUD BRUSH HARDNESS BASED ON HUD VERTICAL MOVEMENT works but without the red visual cue on 22.0.1 and Big Sur.

8 Messages

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158 Points

Vary Brush hardness works fine but the HUD color Picker does NOT work! The Brush Preview color is not showing while adjusting size/hardness.

105 Messages

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1.8K Points

Same on OSX 10.14.6. No red preview color, so no way to visually judge the hardness of the brush.

Kudo's Adobe. I'll stick with CC 2019 for now.

Pixel pusher

105 Messages

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1.8K Points

Seems the Brush preview still isn't fixed?

Pixel pusher

Adobe Administrator

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15.9K Messages

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295.3K Points

3 months ago

Engineering is looking into this.

Sr. Product Manager, Adobe Digital Imaging

161 Messages

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4.2K Points

Thanks for the update Jeffrey

Dave

3 Messages

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84 Points

Thanks for the update. How long does this usually take to resolve?

Enrique

1 Message

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60 Points

3 months ago

Same here!

I also have problems with the filters in the gallery  recognizing the color gradients.

(Windows 10 Pro, AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz)

11 Messages

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222 Points

3 months ago

The same here!!!

My PSD Do not show color picker on the pointer (whit the command cmd+alt+ctrl and click)) and the size and the transparency (red dot) 

It's impossible to draw and colorize illustrations with this issue...

Please, I don't finish my work with this issues!!! what's happened!!!

I change the preferences render target graphics and do not solve the issue

PLEASE SOLVE THIS!!

THANKS IN ADVANCE

__________________________________

Catalina 10.15.7

Mac Book Pro 16'' i9

Photoshop 22.0.1

(edited)

7 Messages

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182 Points

3 months ago

Can't invoke HUD picker with ctrl+option+command. GPU is on.

It was working fine until I upgraded to PS 22.0.1 this morning.

MacBook Pro 15" (2016)

Radeon Pro 460 4 GB

16 GB RAM

5 Messages

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100 Points

Same issue. 

Imac 27' 2020

2 Messages

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70 Points

third'd, no hud color picker

lenovo p330 workstation

16 g ram, Quadro P1000 gpu, Intel I7-8700

3 Messages

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84 Points

3 months ago

I updated to 20.0.1 and I immediately noticed that the "Eyedropper Sample Ring" was not working. I have restarted in Safe Mode and it still does not work, I have rebooted my MacBook Pro and have did everything else I have read and it still does not work. 

Can someone please assist me from Adobe, I am a paying customer and deserve to be attended to. This has been a few days since this began.

Note: This comment was created from a merged conversation originally titled Lost Eyedropper Sample Ring with Photoshop 20.0.1 Version

2 Messages

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60 Points

i too started having this problem 

2 Messages

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72 Points

3 months ago

Yesterday while doing a digital painting, I ran in 1 issue that could be connected to the other ones I'm going to mention:
- Color picker not showing sample ring when holding ALT and when using the eye dropper tool;

- HUD Color picker not showing up when holding Ctrl+ALT+Right Click;

- Mouse size red dot not showing when holding ALT+Right Click; Shape of the brush does (show up), so that's fine at least. However if the engineering team could look into fixing the aforementioned issues, it would really be appreciated as they play an important part of the workflow for a lot of painters. Thank you in advance and stay safe!

Running latest PS CC version 22.0.1 on Windows 10.

Note: This comment was created from a merged conversation originally titled Eyedropper color sampler disappeared alongside with the HUD Color picker and the mouse size red dot

2 Messages

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66 Points

Same here.
Latest CC version 22.0.1 on macOS Catalina v.10.15.7

4 Messages

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82 Points

3 months ago

I have this issue also on a Windows 10 OS with Adobe officially supported graphich adapter (as well as the vanished red overlay adjustment indicator for brush tip). 
Will roll back for the time being. But with an ironic smile and some anger about the time spent on such flaws and bugs, for which I have absolutely no understanding.

1 Message

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60 Points

3 months ago

Thank you for looking into it! Adding to the thread:

My eyedrop sampling ring disappeared after I updated to version 22.0.1

 

While in eyedrop tool, the sampling ring is still selected; and under performance, my graphics processor is also still selected.

2 Messages

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70 Points

@Andrea Ruiz  Yes it is a known issue and the team is tying to fix it!

2 Messages

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70 Points

hi there my eye dropper sampling ring also disappeared like 3 days ago...any news or workaround