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Adobe Photoshop Family

6 Messages

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114 Points

Sun, Nov 22, 2020 1:14 PM

Acknowledged

Photoshop 22.0.1: Disk Error when trying to import Skies

I seem to have an issue importing Sky Presets, the presets are in my Downloads folder on my booted Mac Big Sur laptop, the same issue exists if the files are on my desktop as well.

Edit- Sky Replacement

Sky Replacement Window Appears

Click the Arrow next to the Sky: Box

Select Import Skies, select the file and click Open

Window pops up with Disk Error

Responses

Official Solution

Adobe Administrator

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15.8K Messages

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295.1K Points

2 months ago

Interesting. Seems to be these .sky files specifically. Let me have engineering take a look.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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80 Points

3 months ago

I have the most recent update of Photoshop 2021, downloaded 11/3. Today I'm trying to Import Skies and it says it cannot because of a disk error. 

Note: This comment was created from a merged conversation originally titled Photoshop 22: Disk Error when Importing Skies

Adobe Administrator

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15.8K Messages

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295.1K Points

Where are the sky images you're trying to import located? On an internal drive? External drive? Network drive or server? Are they in a folder that is managed under a sync/back up service (dropbox, onedrive, etc)?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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80 Points

They were downloaded directly to my computer. So I would say an internal drive. They were in a Compressed Zip file, I exported them to my desktop so I could access them, and from there it won't let me import.

Adobe Administrator

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15.8K Messages

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295.1K Points

Very strange. If you save your own image to the desktop can you open it? Or is it only these files that have the problem? 

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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60 Points

i can import individual image file but when trying to import a .sky i get the same error.

2 Messages

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60 Points

Same here. Uploaded 150 files, exported as a .sky file. On the same computer it imported with no problem. Any other machine gets Disk Error message. 

6 Messages

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114 Points

I get the same error, rather annoying to be honest, so for the time being, I have given up

2 Messages

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60 Points

@JeffreyTranberry  I am getting the same error. I manually created a sky group using the Sky Replacement toolbox. I then exported it as a .sky file, deleted the group from PS and when I tried to bring the group back in using the .sky file I got the exact same error. I had saved the .sky file to an external drive, and even after copying it to my local drive and trying it I got the same message.

Update: On a hunch, I copied my sky file to the  C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Sky_Presets

folder in the belief that it might have to be placed in that location in order to avoid a 'disk error'. I thought that perhaps the location had gotten 'hard wired' in the software. But this did not work. I then tried to export another sky group to this location but of course the folder was not accessible to me.

The Sky Replacement tool is a very cool new feature but I hate to think of the work required to reset such user sky groups when reinstalling or upgrading.

27 Messages

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596 Points

Same problem here. Any news on this issue?

8 Messages

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170 Points

Yep, happened the same to me now... can't find any workaround....

(Mac OS Catalina, running on MBP Pro 2019)

Adobe Administrator

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15.8K Messages

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295.1K Points

2 months ago

If you go to System Preferences > Security & Privacy... and click on "Privacy" what does it display there for Photoshop?

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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114 Points

@JeffreyTranberry 

Hi Thanks for the reply, but the box has all the correct items ticked. But I still get a Disk Error. Attached is the screen grab confirming the Files and Folders Settings.

Adobe Administrator

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15.8K Messages

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295.1K Points

2 months ago

Do you Acronis on this computer? 

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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114 Points

@JeffreyTranberry Nope, its just a standard MacBook Pro with Big Sur, no problems with other software. Its the only issue I have with Photoshop. 

(edited)

Adobe Administrator

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15.8K Messages

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295.1K Points

2 months ago

Very strange. Let me ask some of my colleagues to see if they can reproduce. Anything specific about the file you're trying to import? (if you want, share the sky file you're trying to import - via dropbox or CC files)

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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114 Points

@JeffreyTranberry

These are not mine, but the same error occurs, and this seems to be a common issue, several YouTube videos highlight the issue.

Link to DropBox

27 Messages

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596 Points

17 days ago

Any news on this? I am having the same problem here.