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15 Messages

 • 

260 Points

Fri, Oct 23, 2020 4:33 PM

Photoshop 22.0: Partially freezing continuously

This issue has been present since the last couple updates. Photoshop will start up and open files as normal. Several minutes into working with the program, the tools and canvas will freeze. It does not crash but it becomes unusable and forces to restart the process. The menu still allows you to save and all access all the other functions but the program will not permit the user to continue working on the file nor to select tools. This is becoming a problem because it forces the user to have to restart work every couple of minutes. 

Has anyone found a solution to this issue? 

Is adobe working on solving the problem?

I have personally spoken to sever techs with no success. One tech basically reset everything in my computer in relation to photoshop and that did not solve the problem. The second tech told me to disconnect my external hard drives from the machine and to reconnect them one at a time. He thought they were being used as scratch disc which was not the case and naturally this solved nothing. The problem still persist and is becoming increasingly frustrating. If anyone has any advise, It would be highly appreciated. 

Responses

10 Messages

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240 Points

a month ago

Can't help you. This happens to me. Usually I've just added a new layer and started to manipulate a slider.

iMac retina 2019/5Ghz 6 core i5/16gb DDR4/500GB SSD

65 Messages

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1K Points

a month ago

22.0.0 is extremely unstable release. Crashes frequently for no apparent reasons.

Adobe Administrator

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140 Messages

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2.2K Points

a month ago

@AxelNavaja, that's not good; would you mind sharing your system specifications? Including GPU, and a short description of the types of files you're working with? Typical size/complexity etc.

15 Messages

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260 Points

No Problem. So here are my basic specs:

Windows 10 Home (Version 10.0.18362 Build 18362)

Processor: Intel Core i7-9700K CPU @ 3600GHz, 3600 Mhz, 8 Cores, 8 Logical Processors

GPU Info: Intel UHD Graphics 630 & NVIDIA GeForce GTX 1070

General Files Size varies but its generally a high res photo and it happens fro the most part 2 minutes into simple editing. i.e., basic color correcting or when I start masking  or drawing on the image or basically just looking at it. nothing about the issue seems to have any sort of consistency as far as what causes the issue. All I know at this point is that its becoming a huge problem in my production process and its starting to delay my product output. 

Please help. 

Adobe Administrator

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140 Messages

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2.2K Points

Under Preferences>Performance, make sure that your NVIDIA GeForce GTX 1070 is the GPU that Photoshop is using.

Grab the latest driver update for that card.

It sounds to me like it's GPU related, so try those out to see if things stabilize.

The version of the OS you note looks like a Windows insider build from May 2019; can you also try to update to an official shipping version of Windows, or let me know if I'm mistaken and that is the latest.

15 Messages

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260 Points

So I checked and it seems like Photoshop is using the Intel UHD Graphics 630 as the main graphics card. How can I change it to use the NVIDIA GeForce GTX 1070?

EDIT: I checked and the GPU issue was that I simply plugged the HDMI from the wacom to the wrong port forcing the system to use the  Intel UHD Graphics 630 as the main graphics card. I then ran the program and the issue still persisted.  We moved the programs the one of my SSDs and the problem persisted. 

At this point everything on my machine has been set to run as best as it can in terms of memory, speed and processing power. The problem has not gone away. 

The program still permits me to browse the menus, navigate the entire interface, and even create new layers; however, its all useless because even if I can select the tools it does not allow me to use them and the canvas is absolutely frozen. I am convinced that this has got to be a program issue. 

(edited)

Adobe Administrator

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140 Messages

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2.2K Points

@AxelNavaja 

You're doing all the right things that are easy and possible to do. Sorry it's being so cranky. Now that you are using nVidia, you could reset those prefs one last time and see if that squares things up.

The version of the operating system still stands out to me a risky outlier; can you use one of the official Windows builds, or even the latest one? 

The instructions for the Windows crash report is on that link Jeff shared: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

15 Messages

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260 Points

I have already reset the preferences and verified my version of Windows which is up to date. Problem persist. 

65 Messages

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1K Points

a month ago

PSD version 22.0.0 on iMac 2019, 3GHz 6-core i5, 8GB 2667 MHz DDR4. 22.0.0

 

is extremely unstable release. Crashes frequently for no apparent reasons.

Adobe Administrator

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140 Messages

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2.2K Points

Thanks; same info for you, too; symptoms sound random, but any clues like 'used feature x then things go downhill' can help, and of course, types of files you work on (particularly looking for large files or lots of layers; things that might chew up memory, in case it's a memory issue). Which GPU in that?

Adobe Administrator

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15.4K Messages

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291.4K Points

@roman, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

Thats the problem. It freezes but does not produce a crash report. Its partially functioning but not fully crashed if that makes any sense. 

Adobe Administrator

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15.4K Messages

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291.4K Points

Have you tried restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If that doesn't work, we'll need a process sample. See instructions here: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html 

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

The first process you are suggesting was already performed by the first tech I spoke with during a remote session. Everything was reset and this got nothing accomplish. It simply delayed the error and forced me to reset my tools and preferences. Problem persisted.  

I will perform the Process Sample process today and get back to you. Thank you. 

15 Messages

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260 Points

Would you happen to have the steps to perform the Process Sample process for Windows?

15 Messages

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260 Points

a month ago

Please excuse the poor sound quality. I forgot to turn on my mic.  Here you can see what actually happens. 

Windows is up to date.

The drivers in my Graphics Card are up to date.

Photoshop is up to date. 

Preferences are compatible with my system setup.

At this point I have tried EVERYTHING that has been recommended to solve the issue and yet the problem persist. 

Adobe Administrator

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15.4K Messages

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291.4K Points

Your video is private so it's not watchable. Have you tried disabling "Use Graphics Processor" under Preferences > Performance?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

My apologies for the video being set as private. Ive changed the settings so you can view it. 

I will give disabling that option a shot and get back to you. Thank you. 

15 Messages

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260 Points

Just tried it and The problem is still present. 

Adobe Administrator

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15.4K Messages

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291.4K Points

Thanks for the video. If you turn off rulers when doing Color Range, does it work? We have a reported issue where adjustments/sliders don't work when you have rulers show.

(edited)

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

So I just tried it without the rulers and it still happened. This time it took almost only 5 steps for it to freeze.

The issue is not with the adjustment/sliders. The tools and canvas freeze while the remainder of the interface is still accessible. 

Adobe Administrator

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15.4K Messages

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291.4K Points

Axel, do you by chance have DXO/Nik installed?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

I don’t believe so. I’m not familiar with what those are. 

15 Messages

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260 Points

If they are plugins  I for sure do not have them. 

4 Messages

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90 Points

a month ago

Constant freezing. Clean install on MacBook Pro 2019 3 days ago. 

Happens randomly. Can create a new layer, but nothing else works including zoom in/out. PLEASE FIX!!

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64 Number of Launches: 5 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 2600 MHz Built-in memory: 16384 MB Free memory: 7615 MB Memory available to Photoshop: 13709 MB Memory used by Photoshop: 70 % ACP.local Status:  - SDK Version: 1.34.1.4  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.60.8  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4080
glgpu[0].GLName="16915971"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915971"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.800000e+10
clgpu[0].CLCompute=67.769808
nativegpu[0].NativeName="AMD Radeon Pro 5300M"
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4278
clgpu[1].CLName="AMD Radeon Pro 5300M Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLBandwidth=1.600000e+10
clgpu[1].CLCompute=1349.209026
nativegpu[1].NativeName="Intel(R) UHD Graphics 630"
License Type: Subscription Serial number: 90970920706223739124 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 465.6G, 387.8G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488    ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927    AIDE.framework   AIDE   1.5.0.47011   79.623154    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884    AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488    AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80       AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146    AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.73.49198       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488    AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.73.49198       PlugPlugExternalObject.framework      10.0.0.80       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   16.0.0   16.0.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   5.0.00.377277   1.624362    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214       AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129    dvaui.framework   dvaui   12.1.0.0       ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-4.1.2.214 Required plugins:    Accented Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Angled Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    Bas Relief 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    BMP 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Chalk & Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Chrome 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”    Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Color Halftone 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Colored Pencil 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Craquelure 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crop and Straighten Photos 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”    Crop and Straighten Photos Filter 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Crosshatch 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crystallize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Cutout 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Dark Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    De-Interlace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”    Difference Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Diffuse Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Displace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dry Brush 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Eazel Acquire 22.0  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”    Entropy 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Export Color Lookup Tables 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Extrude 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    FastCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”    Fibers 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Film Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Filter Gallery 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Fresco 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glowing Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Graphic Pen 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halftone Pattern 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halide Bottlenecks 22.0  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”    HDRMergeUI 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”    HSB/HSL 22.0.0, © 2003-2020 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin”    Watercolor 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Wave 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wind 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”    ZigZag 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions:    com.adobe.ccx.start (L) 3.7.0.128 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/" CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15    com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"    com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"    com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"    com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"    com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions:    Libraries  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”    New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”    com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html”    Home  2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html”    com.adobe.capture.extension  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

15 Messages

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260 Points

Whats all this?

Please explain

4 Messages

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90 Points

On other threads with the same complaints, the admins advise users to 

copy/paste the system info via HELP in Photoshop. 

Adobe Administrator

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15.4K Messages

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291.4K Points

@Denis, Have you tried disabling "Use Graphics Processor" under Preferences > Performance?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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90 Points

Hi Jeffrey, 

 

 Thanks for the reply. I just tried that and that it looks better. Hoping that was it! Thanks!

15 Messages

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260 Points

24 days ago

Is anyone in Adobe looking into the actual program to see if the issue is with the update vs the users computer? Again, My machine was built around the ability to be able to handle various adobe graphic programs at once. If it was a issue with the machine, Id most likely be having problems with Illustrator, Premier, After Effects or Audition for that matter. Disconnecting my externals, disabling the "Use Graphics Processor" option, not using the Rulers nor the fact that Im using a wacom tablet should be an issue WHEN IT WAS ALL WORKING BEFORE THE UPDATE! This is becoming increasingly frustrating.  

Adobe Administrator

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15.4K Messages

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291.4K Points

I'm going to have an agent reach out to you work with you directly to try and troubleshoot.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

5 days ago

There's any update on this issue?. I'm having the same problem and disabling graphics processor is not an option.

Im using a Pc
* Ryzen 9 3900x
* 64gb Ram
* RTX 2070Super
* Cintiq 22HD

All drivers are updated.

(edited)

Adobe Administrator

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15.4K Messages

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291.4K Points

@carlos_dlvega Do you have a secondary monitor in addition to your Cintiq?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

Hi.
Yeah I'm using 3 monitors (2 monitors + cintiq). Already tried only cintiq connected, even changed the gpu, but same result. After 10 - 30 mins the file freezes and i need to close and reopen :(. That only happens with the lastest version.