AxelNavaja's profile

15 Messages

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260 Points

Fri, Oct 23, 2020 4:33 PM

Photoshop 22.0: Partially freezing continuously

This issue has been present since the last couple updates. Photoshop will start up and open files as normal. Several minutes into working with the program, the tools and canvas will freeze. It does not crash but it becomes unusable and forces to restart the process. The menu still allows you to save and all access all the other functions but the program will not permit the user to continue working on the file nor to select tools. This is becoming a problem because it forces the user to have to restart work every couple of minutes. 

Has anyone found a solution to this issue? 

Is adobe working on solving the problem?

I have personally spoken to sever techs with no success. One tech basically reset everything in my computer in relation to photoshop and that did not solve the problem. The second tech told me to disconnect my external hard drives from the machine and to reconnect them one at a time. He thought they were being used as scratch disc which was not the case and naturally this solved nothing. The problem still persist and is becoming increasingly frustrating. If anyone has any advise, It would be highly appreciated. 

Responses

12 Messages

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260 Points

7 m ago

Can't help you. This happens to me. Usually I've just added a new layer and started to manipulate a slider.

iMac retina 2019/5Ghz 6 core i5/16gb DDR4/500GB SSD

66 Messages

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1K Points

7 m ago

22.0.0 is extremely unstable release. Crashes frequently for no apparent reasons.

Adobe Administrator

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251 Messages

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3.4K Points

7 m ago

@AxelNavaja, that's not good; would you mind sharing your system specifications? Including GPU, and a short description of the types of files you're working with? Typical size/complexity etc.

15 Messages

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260 Points

No Problem. So here are my basic specs:

Windows 10 Home (Version 10.0.18362 Build 18362)

Processor: Intel Core i7-9700K CPU @ 3600GHz, 3600 Mhz, 8 Cores, 8 Logical Processors

GPU Info: Intel UHD Graphics 630 & NVIDIA GeForce GTX 1070

General Files Size varies but its generally a high res photo and it happens fro the most part 2 minutes into simple editing. i.e., basic color correcting or when I start masking  or drawing on the image or basically just looking at it. nothing about the issue seems to have any sort of consistency as far as what causes the issue. All I know at this point is that its becoming a huge problem in my production process and its starting to delay my product output. 

Please help. 

Adobe Administrator

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251 Messages

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3.4K Points

Under Preferences>Performance, make sure that your NVIDIA GeForce GTX 1070 is the GPU that Photoshop is using.

Grab the latest driver update for that card.

It sounds to me like it's GPU related, so try those out to see if things stabilize.

The version of the OS you note looks like a Windows insider build from May 2019; can you also try to update to an official shipping version of Windows, or let me know if I'm mistaken and that is the latest.

15 Messages

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260 Points

So I checked and it seems like Photoshop is using the Intel UHD Graphics 630 as the main graphics card. How can I change it to use the NVIDIA GeForce GTX 1070?

EDIT: I checked and the GPU issue was that I simply plugged the HDMI from the wacom to the wrong port forcing the system to use the  Intel UHD Graphics 630 as the main graphics card. I then ran the program and the issue still persisted.  We moved the programs the one of my SSDs and the problem persisted. 

At this point everything on my machine has been set to run as best as it can in terms of memory, speed and processing power. The problem has not gone away. 

The program still permits me to browse the menus, navigate the entire interface, and even create new layers; however, its all useless because even if I can select the tools it does not allow me to use them and the canvas is absolutely frozen. I am convinced that this has got to be a program issue. 

(edited)

Adobe Administrator

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251 Messages

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3.4K Points

@AxelNavaja 

You're doing all the right things that are easy and possible to do. Sorry it's being so cranky. Now that you are using nVidia, you could reset those prefs one last time and see if that squares things up.

The version of the operating system still stands out to me a risky outlier; can you use one of the official Windows builds, or even the latest one? 

The instructions for the Windows crash report is on that link Jeff shared: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

15 Messages

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260 Points

I have already reset the preferences and verified my version of Windows which is up to date. Problem persist. 

66 Messages

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1K Points

7 m ago

PSD version 22.0.0 on iMac 2019, 3GHz 6-core i5, 8GB 2667 MHz DDR4. 22.0.0

 

is extremely unstable release. Crashes frequently for no apparent reasons.

Adobe Administrator

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251 Messages

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3.4K Points

Thanks; same info for you, too; symptoms sound random, but any clues like 'used feature x then things go downhill' can help, and of course, types of files you work on (particularly looking for large files or lots of layers; things that might chew up memory, in case it's a memory issue). Which GPU in that?

Adobe Administrator

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15.9K Messages

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295.3K Points

@roman, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

Thats the problem. It freezes but does not produce a crash report. Its partially functioning but not fully crashed if that makes any sense. 

Adobe Administrator

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15.9K Messages

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295.3K Points

Have you tried restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If that doesn't work, we'll need a process sample. See instructions here: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html 

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

The first process you are suggesting was already performed by the first tech I spoke with during a remote session. Everything was reset and this got nothing accomplish. It simply delayed the error and forced me to reset my tools and preferences. Problem persisted.  

I will perform the Process Sample process today and get back to you. Thank you. 

15 Messages

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260 Points

Would you happen to have the steps to perform the Process Sample process for Windows?

15 Messages

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260 Points

7 m ago

Please excuse the poor sound quality. I forgot to turn on my mic.  Here you can see what actually happens. 

Windows is up to date.

The drivers in my Graphics Card are up to date.

Photoshop is up to date. 

Preferences are compatible with my system setup.

At this point I have tried EVERYTHING that has been recommended to solve the issue and yet the problem persist. 

Adobe Administrator

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15.9K Messages

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295.3K Points

Your video is private so it's not watchable. Have you tried disabling "Use Graphics Processor" under Preferences > Performance?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

My apologies for the video being set as private. Ive changed the settings so you can view it. 

I will give disabling that option a shot and get back to you. Thank you. 

15 Messages

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260 Points

Just tried it and The problem is still present. 

Adobe Administrator

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15.9K Messages

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295.3K Points

Thanks for the video. If you turn off rulers when doing Color Range, does it work? We have a reported issue where adjustments/sliders don't work when you have rulers show.

(edited)

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

So I just tried it without the rulers and it still happened. This time it took almost only 5 steps for it to freeze.

The issue is not with the adjustment/sliders. The tools and canvas freeze while the remainder of the interface is still accessible. 

Adobe Administrator

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15.9K Messages

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295.3K Points

Axel, do you by chance have DXO/Nik installed?

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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260 Points

I don’t believe so. I’m not familiar with what those are. 

15 Messages

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260 Points

If they are plugins  I for sure do not have them. 

4 Messages

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90 Points

6 m ago

Constant freezing. Clean install on MacBook Pro 2019 3 days ago. 

Happens randomly. Can create a new layer, but nothing else works including zoom in/out. PLEASE FIX!!

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64 Number of Launches: 5 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 2600 MHz Built-in memory: 16384 MB Free memory: 7615 MB Memory available to Photoshop: 13709 MB Memory used by Photoshop: 70 % ACP.local Status:  - SDK Version: 1.34.1.4  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.60.8  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4080
glgpu[0].GLName="16915971"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915971"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.800000e+10
clgpu[0].CLCompute=67.769808
nativegpu[0].NativeName="AMD Radeon Pro 5300M"
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4278
clgpu[1].CLName="AMD Radeon Pro 5300M Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLBandwidth=1.600000e+10
clgpu[1].CLCompute=1349.209026
nativegpu[1].NativeName="Intel(R) UHD Graphics 630"
License Type: Subscription Serial number: 90970920706223739124 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 465.6G, 387.8G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488    ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927    AIDE.framework   AIDE   1.5.0.47011   79.623154    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884    AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488    AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80       AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146    AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.73.49198       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488    AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.73.49198       PlugPlugExternalObject.framework      10.0.0.80       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   16.0.0   16.0.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   5.0.00.377277   1.624362    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214       AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129    dvaui.framework   dvaui   12.1.0.0       ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-4.1.2.214 Required plugins:    Accented Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Angled Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    Bas Relief 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    BMP 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Chalk & Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Chrome 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”    Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Color Halftone 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Colored Pencil 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Craquelure 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crop and Straighten Photos 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”    Crop and Straighten Photos Filter 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Crosshatch 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crystallize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Cutout 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Dark Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    De-Interlace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”    Difference Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Diffuse Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Displace 22.0.0, © 2003-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin”    Portable Bit Map 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”    Poster Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    PRC 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Radial Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Radiance 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”    Range 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Render Color Lookup Grid 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Reticulation 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Ripple 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Rough Pastels 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Save for Web 22.0.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”    ScriptingSupport 22.0, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”    Shake Reduction 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”    Shear 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Skewness 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Smart Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Smudge Stick 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Solarize 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin”    Spaces 22.0, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin”    Spatter 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Spherize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Sponge 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Sprayed Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Stained Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Stamp 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Standard Deviation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Sumi-e 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Summation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Targa 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Texturizer 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Tiles 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Torn Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Twirl 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    U3D 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Underpainting 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Vanishing Point 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”    Variance 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Water Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Watercolor 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Wave 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wind 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”    ZigZag 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions:    com.adobe.ccx.start (L) 3.7.0.128 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/" CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15    com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"    com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"    com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"    com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"    com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions:    Libraries  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”    New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”    com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html”    Home  2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html”    com.adobe.capture.extension  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

15 Messages

 • 

260 Points

Whats all this?

Please explain

4 Messages

 • 

90 Points

On other threads with the same complaints, the admins advise users to 

copy/paste the system info via HELP in Photoshop. 

Adobe Administrator

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15.9K Messages

 • 

295.3K Points

@Denis, Have you tried disabling "Use Graphics Processor" under Preferences > Performance?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

90 Points

Hi Jeffrey, 

 

 Thanks for the reply. I just tried that and that it looks better. Hoping that was it! Thanks!

15 Messages

 • 

260 Points

6 m ago

Is anyone in Adobe looking into the actual program to see if the issue is with the update vs the users computer? Again, My machine was built around the ability to be able to handle various adobe graphic programs at once. If it was a issue with the machine, Id most likely be having problems with Illustrator, Premier, After Effects or Audition for that matter. Disconnecting my externals, disabling the "Use Graphics Processor" option, not using the Rulers nor the fact that Im using a wacom tablet should be an issue WHEN IT WAS ALL WORKING BEFORE THE UPDATE! This is becoming increasingly frustrating.  

Adobe Administrator

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15.9K Messages

 • 

295.3K Points

I'm going to have an agent reach out to you work with you directly to try and troubleshoot.

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

60 Points

Was there any progress regarding this issue?  

I suffer from the same problem for a very long time now...  

3 Messages

 • 

82 Points

6 m ago

There's any update on this issue?. I'm having the same problem and disabling graphics processor is not an option.

Im using a Pc
* Ryzen 9 3900x
* 64gb Ram
* RTX 2070Super
* Cintiq 22HD

All drivers are updated.

(edited)

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

@carlos_dlvega Do you have a secondary monitor in addition to your Cintiq?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

82 Points

Hi.
Yeah I'm using 3 monitors (2 monitors + cintiq). Already tried only cintiq connected, even changed the gpu, but same result. After 10 - 30 mins the file freezes and i need to close and reopen :(. That only happens with the lastest version.

3 Messages

 • 

82 Points

Any update on this issue????

12 Messages

 • 

260 Points

Still happening. Working on a picture, multi layers, 300mb - opened an HSL adjustment layer and Photoshop has frozen.

The rest of my computer is accessible and working fine.

12 Messages

 • 

260 Points

And again. Twice in two short Photoshop sessions. On both occasions I opened a hue/saturation adjustment layer. Move a slider and the system freezes.

Latest is a 17mb RGB 8 bit file with just the background layer and an alpha channel. Not exactly too much for my system - in theory anyway.

2 Messages

 • 

70 Points

11 d ago

I had this problem to and I solved it by unplugging the USB-stick and the USB-SD card reader. It seems to be a problem between USB and bluetooth, assuming that you use a bluetooth mouse.  Every time the problem occurred I was working with the mouse and when I was working with my Wacom tablet which is connected over USB the problem did not occur anymore.

27 Messages

 • 

488 Points

4 d ago

Experiencing the same issues here with Photoshop freezing: sometimes just a few seconds after editing, other times, several minutes.

Other clues that might help (?):

• The canvas view goes blank, but the scroll bars get really small (as if the canvas has been zoomed way in).

• The program is still responsive, so I can simply type Ctrl+W (close document), following by Alt+F, T, 0 (open most recent document), and I'm back up and running (without even closing Photoshop).

• This bug has been present in all recent updates to Ps 22.0

• No specific commands cause the issue — that I've been able to determine.

• Brand new machine with brand new installation; all drivers up to date.

• I seldom install any additional plugins, so this is with a relatively vanilla version of Ps.

• Please let me know if there's any additional information that I can provide.

2 Messages

 • 

72 Points

4 d ago

This issue has been happening for me for several months. After working for several minutes (the range of incidence is pretty large), the viewport will freeze, and the scroll bars move on their own. I can save the document, and even select layers, but I can't see any changes I could make on the viewport. I have restart Photoshop to continue. I probably do this about 30 times on a given work day.

Dual monitor setup with a Cintiq 24pro as main display, both displays are ported to the GPU

Win10

Ryzen 5900x
32 gb RAM DDR4
Nvidia RTX 2060

Adobe Administrator

 • 

251 Messages

 • 

3.4K Points

4 d ago

@superchromatic , @Trevor_Morris , can you send along your System Info from Photoshop (Help > System Info)?

Make sure you're up to date with GPU drivers and such. Our new System Info from 22.3.1 is more detailed than it used to be an is helpful for tracking down issues, if you have that version installed.

And do you notice this issue if you launch Photoshop AFTER connecting the display, or does it only occur when you plug the display in after Photoshop has launched?

27 Messages

 • 

488 Points

@mark_dahm System Info below.

All drivers were quite recent, but I've just updated everything again. I'll post any notable changes to this thread.

As for connecting the display, I'm not sure how I would test this, since the behaviour is so unpredictable. I have two displays, and they're always connected.

Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c  x64
Number of Launches: 2244
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.928
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3593 MHz
Built-in memory: 65466 MB
Free memory: 35988 MB
Memory available to Photoshop: 59981 MB
Memory used by Photoshop: 60 %
SAM SDK Version: 2.0.0-main.363.5
ACP.local Status:
 - SDK Version: 1.41.1.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.12.0.18
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: Unavailable
Live Edit Client SDK Version: 3.79.23
Presets Status:
 - Brushes: 78 local / 0 synced
 - Gradients: 202 local / 0 synced
 - Patterns: 25 local / 0 synced
 - Shapes: 359 local / 0 synced
 - Styles: 22 local / 0 synced
 - Swatches: 265 local / 0 synced
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 1
Image tile size: 1028K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
 ------- GPU
OpenGL API stable: True
OpenCL API stable: True
Native API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
isCapableGPU:          1
GPUName:               NVIDIA GeForce RTX 3070
GPUVendor:             NVIDIA
IsOpenGLGPUCapable:    1
IsNativeGPUCapable:    1
HasSufficientRAM:      1
  VRAM:                       8,433 MB
  Required VRAM:              1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desk0
GPU Allow Normal Mode: True
GPU Allow Advanced Mode: True
GPU Drawing Mode: Advanced
; Display Bounds: top=0, left=0, bottom=2160, right=3840
; Display Bounds: top=0, left=3840, bottom=1200, right=5760
# Photoshop Version: 20210406.r.122 990be2c
Building native platform & platform info structure
Native platform info  successfully constructed
Begin native platform info:
    Platform info:
        Displays:
            Display \\.\DISPLAY1
                isMain                  = 1
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((0 0) -> (2560 1440), w=2560, h=1440)
                dimensions              = (2560 1440)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)
            Display \\.\DISPLAY2
                isMain                  = 0
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((3840 0) -> (5760 1200), w=1920, h=1200)
                dimensions              = (1920 1200)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)
        Devices:
            (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)
                Power Envelope : UNKNOWN
                Device is removable : UNKNOWN
                displays: 2
                    \\.\DISPLAY1
                    \\.\DISPLAY2
                GPU accessible RAM:        8,433 MB
                VRAM:                      8,433 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:         34,323 MB
                Platform specifics:
                    Device name:  NVIDIA GeForce RTX 3070
                    Vendor name:  NVIDIA
                    Description:  NVIDIA GeForce RTX 3070
                    D3D-ID:       9348
    End platform info.
End native platform info.
Building OpenGL platform & platform info structure
OpenGL platform info  successfully constructed
Begin OpenGL platform info:
    Platform info:
        Displays:
            Display \\.\DISPLAY1
                isMain                  = 1
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((0 0) -> (2560 1440), w=2560, h=1440)
                dimensions              = (2560 1440)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)
            Display \\.\DISPLAY2
                isMain                  = 0
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((3840 0) -> (5760 1200), w=1920, h=1200)
                dimensions              = (1920 1200)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)
        Devices:
            (DeviceID name=GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)
                Power Envelope : INTEGRATED
                Device is removable : UNKNOWN
                displays: 2
                    \\.\DISPLAY1
                    \\.\DISPLAY2
                GPU accessible RAM:        8,433 MB
                VRAM:                      8,433 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:         34,323 MB
                Platform specifics:
                    Device name:  GeForce RTX 3070/PCIe/SSE2
                    Vendor name:  NVIDIA
                    OpenGL version: 2.1 (2.1.2 NVIDIA 462.59)
                    GLSL version:   1.20 (1.20 NVIDIA via Cg compiler)
    End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info structure
OpenCL platform info  successfully constructed
Begin OpenCL platform info:
    Platform info:
        Displays:
        Devices:
            (DeviceID name=GeForce RTX 3070 index=0 preferred=1)
                Power Envelope : DISCRETE
                Device is removable : UNKNOWN
                displays: 0
                GPU accessible RAM:        8,589 MB
                VRAM:                      8,589 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:              0 MB
                Platform specifics:
                    Device name:  GeForce RTX 3070
                    Vendor name:  NVIDIA
                    Device version:         1.2 (OpenCL 1.2 CUDA)
                    OpenCL platform name:   NVIDIA CUDA
                    OpenCL platform vesion: 1.2 (OpenCL 1.2 CUDA)
    End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-05-11_22:30:25"
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=     8,433
glgpu[0].GLName="GeForce RTX 3070/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.6259"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll"
glgpu[0].GLDriverDate="20210506000000.000000-000"
glgpu[0].GLRenderer="GeForce RTX 3070/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=     8,589
clgpu[0].CLName="GeForce RTX 3070"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=3.670000e+11
clgpu[0].CLCompute=9105.477855
clgpu[0].CLRawDeviceName=GeForce RTX 3070
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
NumNativeGPUs=1
nativegpu[0].NativeName="NVIDIA GeForce RTX 3070"
nativegpu[0].NativeGPUAccessibleRAMInMB=        8,433
nativegpu[0].NativeVRAMInMB=                    8,433
nativegpu[0].NativeDedicatedSystemRAMInMB=          0
nativegpu[0].NativeSharedSystemRAMInMB=        34,323
nativegpu[0].NativeVendor="NVIDIA"
nativegpu[0].NativeDriver="C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_fc09ab5f251a6c3e\nvldumdx.dll"
nativegpu[0].NativeDriverVersion="27.21.14.6259"
nativegpu[0].NativeDriverDate="20210506000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-05-11_22:30:25"
 ------- GPU
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 90970035436403739504
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Trevor\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 500.0G, 275.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2021/02/13-21:23:31   79.628125   79.628125
   AdbePM.dll   PatchMatch 2021/03/18:01:58:50   1.629038   1.629038
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.7   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.628125   79.628125
   AdobeXMP.dll   Adobe XMP Core 2021/02/15-11:52:13   79.164753   79.164753
   AdobeXMPFiles.dll   Adobe XMP Files 2021/02/15-11:52:13   79.164753   79.164753
   AdobeXMPScript.dll   Adobe XMP Script 2021/02/15-11:52:13   79.164753   79.164753
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2021/02/13-21:23:31   79.628125   79.628125
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2021/02/17-19:47:02   79.627469   79.627469
   ARE.dll   ARE 2021/02/13-21:23:31   79.628125   79.628125
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2021/02/13-21:23:31   79.628125   79.628125
   BIBUtils.dll   BIBUtils 2021/02/13-21:23:31   79.628125   79.628125
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2021/02/13-21:23:31   79.628125   79.628125
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   
   DirectML.dll   DirectML Redistributable Library   1.4.0+201111-2330.1.fe.bdb07c7   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2021/02/17-19:47:02   79.277121   79.277121
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.2.0.7   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   mkl_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_core.dll   Intel® Math Kernel Library   2020.0   
   mkl_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_mc3.dll   Intel® Math Kernel Library   2020.0   
   mkl_sequential.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0   
   MPS.dll   MPS 2021/02/13-00:38:12   79.628096   79.628096
   onnxruntime.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.3   
   Plugin.dll   Adobe Photoshop 2021   22.3   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.3   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   22.2.0.0   
   WRServices.dll   WRServices    Build 16.1.0.7af3873   16.1.0.7af3873
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.4.1.71


Required plugins:

   Accented Edges 22.3 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.3 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.3 - from the file “Filter Gallery.8bf”
   Average 22.3 (20210406.r.122 990be2c) - from the file “Average.8bf”
   Bas Relief 22.3 - from the file “Filter Gallery.8bf”
   BMP 22.3 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.3 - from the file “Filter Gallery.8bf”
   Charcoal 22.3 - from the file “Filter Gallery.8bf”
   Chrome 22.3 - from the file “Filter Gallery.8bf”
   Cineon 22.3 (20210406.r.122 990be2c) - from the file “Cineon.8bi”
   Clouds 22.3 (20210406.r.122 990be2c) - from the file “Clouds.8bf”
   Color Halftone 22.3 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.3 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.3 - from the file “Filter Gallery.8bf”
   Craquelure 22.3 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.3 (20210406.r.122 990be2c) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.3 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.3 - from the file “Filter Gallery.8bf”
   Crystallize 22.3 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.3 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.3 - from the file “Filter Gallery.8bf”
   De-Interlace 22.3 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.3 - from the file “Dicom.8bi”
   Difference Clouds 22.3 (20210406.r.122 990be2c) - from the file “Clouds.8bf”
   Diffuse Glow 22.3 - from the file “Filter Gallery.8bf”
   Displace 22.3 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.3 - from the file “Filter Gallery.8bf”
   Entropy 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.3 (20210406.r.122 990be2c) - from the file “Export3DLUT.8be”
   Extrude 22.3 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.3 (20210406.r.122 990be2c) - from the file “FastCore.8bx”
   Fibers 22.3 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.3 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.3 - from the file “Filter Gallery.8bf”
   Fresco 22.3 - from the file “Filter Gallery.8bf”
   Glass 22.3 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.3 - from the file “Filter Gallery.8bf”
   Grain 22.3 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.3 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.3 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.3 (20210406.r.122 990be2c) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.3 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.3 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.3 - from the file “Standard MultiPlugin.8bf”
   IGES 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
   Ink Outlines 22.3 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.3 - from the file “JPEG2000.8bi”
   Kurtosis 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Lens Blur 22.3 - from the file “Lens Blur.8bf”
   Lens Correction 22.3 - from the file “Lens Correction.8bf”
   Lens Flare 22.3 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.3 - from the file “Liquify.8bf”
   Matlab Operation 22.3 (20210406.r.122 990be2c) - from the file “ChannelPort.8bf”
   Maximum 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Mean 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Measurement Core 22.3 (20210406.r.122 990be2c) - from the file “MeasurementCore.8me”
   Median 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Mezzotint 22.3 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   MMXCore Routines 22.3 (20210406.r.122 990be2c) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.3 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.3 (20210406.r.122 990be2c) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.3 - from the file “Filter Gallery.8bf”
   Note Paper 22.3 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.3 (20210406.r.122 990be2c) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.3 - from the file “Filter Gallery.8bf”
   OpenEXR 22.3 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.3 - from the file “Filter Gallery.8bf”
   Palette Knife 22.3 - from the file “Filter Gallery.8bf”
   Patchwork 22.3 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.3 - from the file “Standard MultiPlugin.8bf”
   PCX 22.3 (20210406.r.122 990be2c) - from the file “PCX.8bi”
   Photocopy 22.3 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.3 (20210406.r.122 990be2c) - from the file “ChannelPort.8bf”
   Pinch 22.3 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.3 (20210406.r.122 990be2c) - from the file “Pixar.8bi”
   Plaster 22.3 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.3 - from the file “Filter Gallery.8bf”
   Pointillize 22.3 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.3 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.3 (20210406.r.122 990be2c) - from the file “PBM.8bi”
   PortraitPro 3.1.0 - from the file “PortraitProPSFilter64.8bf”
   Poster Edges 22.3 - from the file “Filter Gallery.8bf”
   PRC 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
   Radial Blur 22.3 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.3 (20210406.r.122 990be2c) - from the file “Radiance.8bi”
   Range 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.3 (20210406.r.122 990be2c) - from the file “Export3DLUT.8be”
   Reticulation 22.3 - from the file “Filter Gallery.8bf”
   Ripple 22.3 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.3 - from the file “Filter Gallery.8bf”
   Save for Web 22.3 - from the file “Save for Web.8be”
   ScriptingSupport 22.3 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.3 - from the file “Shake Reduction.8bf”
   Shear 22.3 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Smart Blur 22.3 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.3 - from the file “Filter Gallery.8bf”
   Solarize 22.3 (20210406.r.122 990be2c) - from the file “Solarize.8bf”
   Spaces 22.3 - from the file “Spaces.8li”
   Spatter 22.3 - from the file “Filter Gallery.8bf”
   Spherize 22.3 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.3 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.3 - from the file “Filter Gallery.8bf”
   Stained Glass 22.3 - from the file “Filter Gallery.8bf”
   Stamp 22.3 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Sumi-e 22.3 - from the file “Filter Gallery.8bf”
   Summation 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Targa 22.3 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.3 - from the file “Filter Gallery.8bf”
   Tiles 22.3 - from the file “Standard MultiPlugin.8bf”
   Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
   Torn Edges 22.3 - from the file “Filter Gallery.8bf”
   Twirl 22.3 - from the file “Standard MultiPlugin.8bf”
   U3D 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
   Underpainting 22.3 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.3 - from the file “VanishingPoint.8bf”
   Variance 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
   Water Paper 22.3 - from the file “Filter Gallery.8bf”
   Watercolor 22.3 - from the file “Filter Gallery.8bf”
   Wave 22.3 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.3 (20210406.r.122 990be2c) - from the file “WIASupport.8li”
   Wind 22.3 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.3 (20210406.r.122 990be2c) - from the file “WBMP.8bi”
   ZigZag 22.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins:

   PortraitPro 3.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\PortraitProPSFilter64.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 4.2.0.21 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.2.0\"
CDO: 1.87.0
        CmdN: 1.7.6
        CDP: 1.110.0
   Discover Panel (Loaded) 1.4.0.24 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.4.4.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
   New Document  3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
   Home  2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.custom-metadata-cep.configurator  1.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.custom-metadata-cep\index.html?startPage=configurator”
   Custom Metadata Panel  1.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.custom-metadata-cep\index.html”
   StudioMagic II  2.2.1 - from the file “C:\Users\Trevor\AppData\Roaming\Adobe\CEP\extensions\com.LayerCakeElements.StudioMagicII\panel.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

2 Messages

 • 

72 Points

@mark_dahm I can't say the issue presents under the conditions you describe. Loosely, I would say that it happens MOST when I'm panning (with spacebar) around the viewport in a quick manner.

I'd send you the System Info but I'm getting a character limit to the reply that's preventing me from pasting - maybe there's a direct way I send you that data?