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5 Messages

 • 

110 Points

Mon, Oct 26, 2020 9:08 AM

Photoshop 22: Scrubby Zoom greyed out

Scrubby zoom works ok when I load PSD from lightroom into photoshop. But when I start combining multiple PSD's as layers Scrubby Zoom goes grey and interface is extremely laggy. I've got the latest NVIDIA drivers for my graphics card and I tried resetting all settings to defaults. I also tried BASIC/NORMAL/ADVANCED GPU settings. I then rolled back to 21.2.4 and had no issues with above. 

Responses

Employee

 • 

199 Messages

 • 

3.4K Points

a month ago

Hi @masteryi ,

I understand you have the latest NVIDIA drivers.  If you can please share your Help -> System Info, that will greatly help us understand the full environment you're working in.  Thank you.

Sincerely,

Andrew

5 Messages

 • 

110 Points

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543  x64
Number of Launches: 79
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 32717 MB
Free memory: 17976 MB
Memory available to Photoshop: 29961 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.30.8.3
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1660 SUPER"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="27.21.14.5671"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1660 SUPER/PCIe/SSE2"
glgpu[0].GLRendererID=8644
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll"
glgpu[0].GLDriverDate="20200930000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1660 SUPER"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="456.71"
clgpu[0].CLBandwidth=2.7605e+11
clgpu[0].CLCompute=1975.55
License Type: Subscription
Serial number: 96040767965125742874
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Joe\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  M:\, 223.5G, 53.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/05/06-01:42:24   79.620289   79.620289
   AdbePM.dll   PatchMatch 2020/05/26:23:18:05   1.620877   1.620877
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/05/07-01:07:42   79.382206   79.382206
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.620289   79.620289
   AdobeXMP.dll   Adobe XMP Core 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPFiles.dll   Adobe XMP Files 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPScript.dll   Adobe XMP Script 2020/05/12-16:04:17   79.164460   79.164460
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/05/06-01:42:24   79.620289   79.620289
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AID.dll   AID DLL   1.0.0.7   
   AIDE.dll   AIDE 2020/05/13-01:07:45   79.620495   79.620495
   ARE.dll   ARE 2020/05/06-01:42:24   79.620289   79.620289
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/04/29-19:51:01   79.620005   79.620005
   AXEDOMCore.dll   AXEDOMCore 2020/04/29-19:51:01   79.620005   79.620005
   Bib.dll   BIB 2020/05/06-01:42:24   79.620289   79.620289
   BIBUtils.dll   BIBUtils 2020/05/06-01:42:24   79.620289   79.620289
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/05/06-01:42:24   79.620289   79.620289
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Universal Extensibility Platform   uxp-3.8.0.45   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2020/04/28-11:43:26   79.274989   79.274989
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2020/05/06-01:42:24   79.620254   79.620254
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.2   
   Plugin.dll   Adobe Photoshop 2020   21.2   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.2   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.620289   79.620289
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.0.0.14   
   VulcanMessage5.dll   Vulcan Message Library   6.0.0.14   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.8.0.45


Required plug-ins:

   Accented Edges 21.2 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.3.78 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
   Average 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Average.8bf”
   BackgroundFilter 5.0.3.78 - from the file “Background.8bf”
   Bas Relief 21.2 - from the file “Filter Gallery.8bf”
   BMP 21.2 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Chrome 21.2 - from the file “Filter Gallery.8bf”
   Cineon 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Cineon.8bi”
   Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
   Color Efex Pro 4 5.0.3.78 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
   Craquelure 21.2 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.2 - from the file “Filter Gallery.8bf”
   Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.2 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
   De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.3.78 - from the file “Dfine2.8bf”
   Dicom 21.2 - from the file “Dicom.8bi”
   Difference Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
   Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
   Displace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.2 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “EazelAcquire.8ba”
   Entropy 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
   Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “FastCore.8bx”
   Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.2 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.3.78 - from the file “FineStructures.8bf”
   Fresco 21.2 - from the file “Filter Gallery.8bf”
   Glass 21.2 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
   Grain 21.2 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
   HotPixelsFilter 5.0.3.78 - from the file “HotPixels.8bf”
   HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
   IGES 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
   Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.2 - from the file “JPEG2000.8bi”
   Kurtosis 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Lens Blur 21.2 - from the file “Lens Blur.8bf”
   Lens Correction 21.2 - from the file “Lens Correction.8bf”
   Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.2 - from the file “Liquify.8bf”
   Matlab Operation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
   Maximum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Mean 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Measurement Core 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MeasurementCore.8me”
   Median 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   MMXCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.2 - from the file “Filter Gallery.8bf”
   Nik Selective Tool 2 5.0.3.78 - from the file “SelectivePalette.8li”
   Note Paper 21.2 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
   OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
   Palette Knife 21.2 - from the file “Filter Gallery.8bf”
   Patchwork 21.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
   PCX 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PCX.8bi”
   Perspective Efex 5.0.78.3 - from the file “PhotoshopPlugin-filterPerspectiveEfex64.8bf”
   Perspective Efex automation 5.0.78.3 - from the file “PhotoshopPlugin-automationPerspectiveEfex64.8li”
   Photocopy 21.2 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
   Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Pixar.8bi”
   Plaster 21.2 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
   Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PBM.8bi”
   Poster Edges 21.2 - from the file “Filter Gallery.8bf”
   PRC 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
   Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Radiance.8bi”
   Range 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
   Reticulation 21.2 - from the file “Filter Gallery.8bf”
   Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
   Save for Web 21.2 - from the file “Save for Web.8be”
   ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.3.78 - from the file “Shadows.8bf”
   Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.3.78 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.3.78 - from the file “SHP3OS.8bf”
   Shear 21.2 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.3.78 - from the file “Silver Efex Pro 2.8bf”
   Skewness 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   SkinFilter 5.0.3.78 - from the file “Skin.8bf”
   SkyFilter 5.0.3.78 - from the file “Sky.8bf”
   Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
   Solarize 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Solarize.8bf”
   Spaces 21.2 - from the file “Spaces.8li”
   Spatter 21.2 - from the file “Filter Gallery.8bf”
   Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
   Stained Glass 21.2 - from the file “Filter Gallery.8bf”
   Stamp 21.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   StrongNoiseFilter 5.0.3.78 - from the file “StrongNoise.8bf”
   Sumi-e 21.2 - from the file “Filter Gallery.8bf”
   Summation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Targa 21.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.2 - from the file “Filter Gallery.8bf”
   Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.2 - from the file “Filter Gallery.8bf”
   Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
   U3D 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
   Underpainting 21.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
   Variance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
   Viveza 2 5.0.3.78 - from the file “Viveza2.8bf”
   Water Paper 21.2 - from the file “Filter Gallery.8bf”
   Watercolor 21.2 - from the file “Filter Gallery.8bf”
   Wave 21.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WIASupport.8li”
   Wind 21.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WBMP.8bi”
   ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"
CDO: 1.68.5
        CmdN: 1.4.13
        CDP: 1.95.4
   com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\purchaseTypekit.html”
   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Adobe Administrator

 • 

15.5K Messages

 • 

291.7K Points

a month ago

Your card seems plenty powerful. Can you try restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

110 Points

I tried restoring preferences using the manual method above and the problem persists.

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 32717 MB
Free memory: 20973 MB
Memory available to Photoshop: 29961 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=5991
glgpu[0].GLName="GeForce GTX 1660 SUPER/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.5671"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll"
glgpu[0].GLDriverDate="20200930000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 1660 SUPER/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6442
clgpu[0].CLName="GeForce GTX 1660 SUPER"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=2.730000e+11
clgpu[0].CLCompute=1972.853535
nativegpu[0].NativeName="8644:NVIDIA GeForce GTX 1660 SUPER"
License Type: Subscription
Serial number: 96040767965125742874
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Joe\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 232.4G, 130.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/09/05-01:11:23   79.623884   79.623884
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPFiles.dll   Adobe XMP Files 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPScript.dll   Adobe XMP Script 2020/07/10-22:06:53   79.164488   79.164488
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/09/05-01:11:23   79.623884   79.623884
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/08/10-16:30:32   79.623154   79.623154
   ARE.dll   ARE 2020/09/05-01:11:23   79.623884   79.623884
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/09/05-01:11:23   79.623884   79.623884
   BIBUtils.dll   BIBUtils 2020/09/05-01:11:23   79.623884   79.623884
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/09/05-01:11:23   79.623884   79.623884
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.2.214   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/08/10-16:30:32   79.623129   79.623129
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.0   
   Plugin.dll   Adobe Photoshop 2021   22.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.0   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.5.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.5.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.2.214


Required plugins:

   Accented Edges 22.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.3.78 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
   Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
   BackgroundFilter 5.0.3.78 - from the file “Background.8bf”
   Bas Relief 22.0 - from the file “Filter Gallery.8bf”
   BMP 22.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Chrome 22.0 - from the file “Filter Gallery.8bf”
   Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
   Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Color Efex Pro 4 5.0.3.78 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
   Craquelure 22.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.0 - from the file “Filter Gallery.8bf”
   Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
   De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.3.78 - from the file “Dfine2.8bf”
   Dicom 22.0 - from the file “Dicom.8bi”
   Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
   Displace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
   Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
   Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.3.78 - from the file “FineStructures.8bf”
   Fresco 22.0 - from the file “Filter Gallery.8bf”
   Glass 22.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
   Grain 22.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
   HotPixelsFilter 5.0.3.78 - from the file “HotPixels.8bf”
   HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
   IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.0 - from the file “JPEG2000.8bi”
   Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Lens Blur 22.0 - from the file “Lens Blur.8bf”
   Lens Correction 22.0 - from the file “Lens Correction.8bf”
   Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.0 - from the file “Liquify.8bf”
   Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
   Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.0 - from the file “Filter Gallery.8bf”
   Nik Selective Tool 2 5.0.3.78 - from the file “SelectivePalette.8li”
   Note Paper 22.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
   OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
   Palette Knife 22.0 - from the file “Filter Gallery.8bf”
   Patchwork 22.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
   PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
   Perspective Efex 5.0.78.3 - from the file “PhotoshopPlugin-filterPerspectiveEfex64.8bf”
   Perspective Efex automation 5.0.78.3 - from the file “PhotoshopPlugin-automationPerspectiveEfex64.8li”
   Photocopy 22.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
   Plaster 22.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
   Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
   Poster Edges 22.0 - from the file “Filter Gallery.8bf”
   PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
   Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Reticulation 22.0 - from the file “Filter Gallery.8bf”
   Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
   Save for Web 22.0 - from the file “Save for Web.8be”
   ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.3.78 - from the file “Shadows.8bf”
   Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.3.78 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.3.78 - from the file “SHP3OS.8bf”
   Shear 22.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.3.78 - from the file “Silver Efex Pro 2.8bf”
   Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   SkinFilter 5.0.3.78 - from the file “Skin.8bf”
   SkyFilter 5.0.3.78 - from the file “Sky.8bf”
   Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
   Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
   Spaces 22.0 - from the file “Spaces.8li”
   Spatter 22.0 - from the file “Filter Gallery.8bf”
   Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
   Stained Glass 22.0 - from the file “Filter Gallery.8bf”
   Stamp 22.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   StrongNoiseFilter 5.0.3.78 - from the file “StrongNoise.8bf”
   Sumi-e 22.0 - from the file “Filter Gallery.8bf”
   Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Targa 22.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.0 - from the file “Filter Gallery.8bf”
   Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.0 - from the file “Filter Gallery.8bf”
   Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
   U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Underpainting 22.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
   Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Viveza 2 5.0.3.78 - from the file “Viveza2.8bf”
   Water Paper 22.0 - from the file “Filter Gallery.8bf”
   Watercolor 22.0 - from the file “Filter Gallery.8bf”
   Wave 22.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
   Wind 22.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
   ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start (L) 3.7.0.128 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.7.0\"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Champion

 • 

1.6K Messages

 • 

28.4K Points

a month ago

take a look at your task manager. I bet Lr is consuming all the VRAM and crashing the GPU in Ps. This issue has been around for a couple of years now and we've begged them to fix it, but no luck yet. Try quitting Lr when this happens again and see if that helps.

5 Messages

 • 

110 Points

Thanks for the suggestion. I tried bypassing Lr all together and opening from the PS File/Open with a clean Task Manager. It still won't work when combining PSD's.

5 Messages

 • 

110 Points

23 days ago

UPDATE: I've updated to the latest NVIDIA driver 457.30 and it's still broken.

Employee

 • 

199 Messages

 • 

3.4K Points

Out of curiousity if you disable "Use Graphics Processor", do you still get the grey canvas?  I'm assuming this will make the scrubby zoom much slower.  But I want to make sure this is a GPU issue.

Employee

 • 

177 Messages

 • 

4.1K Points

21 days ago

If possible, could you post a screen recording or screenshots of what you're seeing?  I'm assuming you have the Zoom tool active and the scrubby zoom checkbox is greyed out in the options bar, correct?  Also please show, Preference > Performance > Advanced Settings...

Thanks!

1 Message

 • 

62 Points

a day ago

Dear Friend, I also encountered situation like u had in Photoshop latest edition(scrubby zoom first ok then after using Nik Collection Color effex pro it became grey out.But when i restart PS it reappear back). Me, Still Don't know what to do, currently still using older one PS2020(in there perfectly fine) If u find solution please Tell me.