chris_lord_7555993's profile

3 Messages

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90 Points

Sun, Jun 7, 2020 10:27 AM

Photoshop 21.x: NIK Collection 3 causes Photoshop to unexpectedly quit

I have run NIK collection 2.5 without a hitch as a plug-in to Photoshop 2020 v 21.1.2. I have now updated NIK to NIK Collection 3 and now I find that Photoshop unexpectedly quits immediately following launch. When restarted NIK Silver Efex doesn't work, it launches and appears to do it's stuff but when the changes are finished and the Done button is pressed the image goes back to Photoshop without any changes being applied. It shows in the History Panel but nothing shows under Layers.

If I restart my iMac then the plug in works without any problem the first time Photopshop is opened, but once Photoshop has been closed it reverts to the above "Unexpectedly Quit" crash each time it is opened. Uninstalling NIK Collection 3 and re-installing NIK Collection 2.5 results in fully working NIK plug-ins.

I am in contact with DXO about this poblem but so far no resolution is being offered.

Solutions or work-rounds to enable the use of NIK Collection 3 would be appreciated.

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

1 y ago

Did you try reinstalling 3.0 at any point? What OS/version are you running on?

1 Message

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60 Points

Hi, 

I downloaded Nik collection but the panel doesn't appear in the new version of photoshop 2020. 

I don't have the old photoshop version.

Any suggestion?

Thanks 

82 Messages

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1.4K Points

1 y ago

Not encountered any problems with Nik 3 on PS 21.1.3  and Windows 10  - have you tried updating to 21.1.3 

3 Messages

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90 Points

1 y ago

Yes, re-installed, even did new download and installed that. problem still existed. The problem occurs on my iMac running OS 10.14.6 (Mojave) and also on a Mac Mini - latest version fully maxed out - also running same OS. Have not updated to PS 21.1.3 so far because of the reported problems, I am very wary of updating PS at present because I had real problems with 21.1.1 which were only resolved when 21.1.2 was issued. Interestingly I still have PS CC 2019 installed on the iMac and NIK 3 runs faultlessly on that.

DXO have now asked for extensive diagnostic data from me which I have provided (It took the best part of a morning to compile).

I find it quite perplexing that the problem shows up on two different computers so any ideas would be welcome.

I will update this thread as soon as I have either heard from DXO.

Adobe Administrator

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15.9K Messages

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296.4K Points

If you submit a crash log with your email address, that might give me more clues. I can reach out to my contacts at DXO or you can have their support/engineer you're working with reach out to me directly if they need help.

3 Messages

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90 Points

Thank you I will pass your offer on to DXO

5 Messages

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54 Points

9 m ago

My Nik 3.0 also keep crashing with photoshop 21.2.3 on MacOS Mojave. It is usually crashes when the edit was completing using the viveza and returning to Photoshop and then it will crash out of the program. It is very stable with Photoshop 20 though.

Adobe Administrator

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15.9K Messages

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296.4K Points

@Jackie Chan I looked at the crash log and it's their module that is crashing - so DXO would have to fix the problem.

Adobe Administrator

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15.9K Messages

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296.4K Points

I sent a note to my contacts at DXO to investigate.

5 Messages

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54 Points

Appreciated Jeffrey. So to confirm you have received my crash log or I’ll have to send it over to you again?

Thanks again. 

Adobe Administrator

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15.9K Messages

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296.4K Points

Correct. I have the crash stack and I sent it over to DXO.

6 Messages

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110 Points

Have they fix this yet?  My PS crashes repeatedly when using the Nik filters.

6 Messages

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110 Points

It looks like DXO mades some changes, but it is still crashing.  If you try multiple filters and especially with Vivenza. 

5 Messages

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54 Points

@JeffreyTranberry I would like to check... as far as you aware, have the problem been considered resolved as many of us are still experiencing the crashing issue while using the NIK Collection with Photoshop...

7 Messages

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130 Points

6 m ago

Hello everyone, does this already been fixed yet ? I have the same problem with my PS 22.1 and nik collection 3 . Anyone can help pls ?

7 Messages

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130 Points

6 m ago

Hello sir have u solved this problem yet? I have the exactly same issue LiKevin you with my PS 22.1 & Nike collection 3 (MAC) . If you know any solution pls kindlyou let me know ,thanks so much.

6 Messages

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110 Points

make sure you have the most up to date versions of Nik 3 filters.  The update improved it some.  I have been making a few changes to the file, save it and then go back in to make more changes.

7 Messages

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130 Points

I just bought  and download the newEST Nik Collection 3 and PS 22.1 . all up to date, but still crash to quit now , and I just tried PS 2020 and it still Same thing happen, really don't know what should do now .....

(edited)

6 Messages

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110 Points

Is it Nik ver 5.0.3 (except for Perspective)?

7 Messages

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130 Points

I gueSSD so ? attached the pic for UR reference 

5 Messages

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54 Points

My current work around is to have multiple version of PS. In my experience Nik3 is stable on PS2019 so I do all of my Nik editing with it, and then if I need to use some new fancy features (typically not) from the newer PS2020/2021 then I edit them in the later ones.

Not great but it works for me for the moment. Nik3 with the newer PS is just not stable enough to spend my editing time into. Really hope they will be able to sort it out but DxO is not openly admitting any responsibility for the crashes so I don't know what to do...

6 Messages

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110 Points

6 m ago

I just got a reply from Nik Filter support.  They say to:

Please disable GPU for image processing in the Nik Collection. You can do this in HDR Efex Pro and try to reproduce the issue.

I just opened the HDR application by itself and changed the settings.  I have not tested it.

2 Messages

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70 Points

21 d ago

I have been having the sa e problem with Nik Collection 3. I recently upgraded to Nik Collection 4 and the same thing is happening. Does anyone have any idea why?

2 Messages

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70 Points

21 d ago

I have had the same problem with Nik Collection 3 and the latest updates of Photoshop on my MacBook Pro 16. Just upgraded to Nik Collection 4 and the same problem continues.

5 Messages

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54 Points

Disappointing to know the problem persists with the latest version 4.

I am still running 3.3.0 with Photoshop 2019 and it has been very stable. I have tried with all the subsequent versions of Photoshop with all the latest patches and they still crash.

I don't know whether Adobe or DXO is reading this forum at all...

6 Messages

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110 Points

I also had problems with Photoshop itself crash when redefining the edge of a mask.  Adobe spent quite a bit of time working with me and they finally said my computer is too old (late 2013 iMac).  I think it all has to do with some memory management issues.  

The Nik filter crashing happens most of the time when I am working with a raw file.  If you save the raw (or even jpg) as an Photoshop file (.psd), close the file, and then reopen it as a psd file then it seems to work fine.   So, work only with psd files.